Q. Can I still claim after the offer has closed?
A. Unfortunately, claims will not be accepted after the last claim date being 20/04/17.
Q. Why do I have to create a My Account?
A. By creating a My Account, your claim will be linked to your details and will pre-populate the claim form, meaning less time to claim for you and to make sure we’ve got the right details!
Q. How do I know if I my claim has been successful?
A. You will receive an instant notification message advising if your claim has been received for verification. You will also receive a confirmation email confirming we have received your claim. If you are having trouble submitting your claim, please contact 1300 GOOD GUYS (1300 466 348) for assistance.
Q. I am having trouble submitting my claim, who can help me?
A. If you have any trouble submitting your claim or creating your My Account, please contact 1300 GOOD GUYS (1300 466 348) for assistance.
Q. I have successfully submitted my claim, when can I expect my bonus?
A. Once your claim has been successfully verified, you will receive your bonus by post no later than 26/05/17 at the address nominated in your claim form.
Q. My details have changed, who can I contact to get it updated?
A. If you need to change your details, please contact 1300 GOOD GUYS (1300 466 348) for assistance.
*Bonus Le Creuset Casserole Dish Promotion: Applies 10/03/17 - 30/03/17 inclusive ("Promotion Period”). To be eligible to receive bonus Le Creuset Signature 22cm Cerise Red Casserole Dish ("Bonus") valued at $469RRP customers must purchase a selected Oven or Upright Cooker in one completed transaction from a The Good Guys store or online during the Promotion Period. Claimants must claim online at www.thegoodguys.com.au by no later than 20/04/17. Strictly 1 Bonus per customer. Eligible claimants will receive the bonus by post no later than 26/05/17. For full terms and conditions click here.