Track Your Installation with The Good Guys Appointment Assistant

How to access Appointment Assistant

1. After booking, you’ll receive an SMS confirmation


2. Tap the link in the message

3. Your Appointment Assistant will open instantly — no app download required

Tip: Save the message so you can return to your booking anytime.

View and manage your appointment

You can stay updated and in control with Appointment Assistant:

• See when your job is confirmed and scheduled

• Add you appointment to your calendar

• Manage your appointment, including rescheduling or cancelling

Plans changed?

You can easily update your booking

• Select a new date that suits you

• Confirm your booking in just a few taps

• Call support to add any additional instructions

Get live updates on your technician’s arrival

On the day of your installation, you’ll receive live updates through the Appointment Assistant so you can:

• See who is assigned to your installation

• Know when they're on their way and track their arrival

• Contact your technician directly if needed