1. DEFINITIONS

In these Terms and Conditions:

“Account” means a personal account created by you on the Website;

“Bonus Offer” has the meaning given in Section 15.1;

“Delivery Charge” has the meaning given in Section 3.3;

“Delivery Options” means the delivery options available for an Order which are listed on the Website, as updated from time to time. The delivery options available for an Order will vary depending on factors such as the nature of the Goods you are purchasing and your delivery address. Delivery Charges and estimated delivery times may vary for each Delivery Option;

“Gift Card” has the meaning given in Section 16.1;

“Order” means an order for Goods, placed on the Website;

“Password” means the password needed to access your Account;

“Pay Deposit” has the meaning given in Section 6.9;

“Restricted Goods” means Goods which are only intended to be viewed, played, listened to or otherwise utilised by a person of at least a certain age;

“Selected Delivery Option” has the meaning given in Section 9.1; and

“Website” means wwww.thegoodguys.com.au.



3. PRICING & TAXES

3.1. Prices for Goods are as shown on the Website.

3.2. TGG reserves the right to change the prices of Goods at any time without notice to you. The price displayed at the time that you place your Order will continue to apply to you even if the price changes before your Order is accepted by TGG.

3.3. In addition to the price for the Goods, you will also need to pay the listed delivery charge (if any) (“Delivery Charge”) for your Selected Delivery Option. Any Delivery Charge will appear in your shopping cart.

3.4. By placing an Order, you agree to pay the price for the Goods and any Delivery Charge.

3.5. All prices and Delivery Charges quoted are in Australian dollars and are inclusive of GST.


4. YOUR ACCOUNT

4.1. You can check-out as a guest on the Website when you purchase Goods. If you wish to create an Account, additional functionality on the Website may be available to you, for example, order history, order status, address book and receipt of additional marketing communications. Please note that when you check out as a guest on the Website or when you create an Account, you agree to subscribe to our marketing communications. You can unsubscribe at any time by selecting the “unsubscribe” option in the relevant communication, for example, clicking on the unsubscribe link in the email you receive or texting the stated response word e.g. “STOP” or “UNSUB” or “REMOVE” to the mobile number in the SMS you receive.

4.2. You may not set up an Account for someone else.

out as a guest. You warrant to TGG that all information provided by you in relation to your Account is complete, true and accurate.

4.4. You must notify TGG immediately if you become aware of any actual or potential unauthorised use of your Password or Account.

4.5. Except to the extent otherwise required by law (including, without limitation, the Australian Consumer Law), TGG will not be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of: (i) your Account information being incomplete or inaccurate; or (ii) any unauthorised use of your Password or Account which takes place before you notify TGG, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise at all.

4.6. If TGG suffers any loss, damage, cost or expense as a result of any unauthorised use of your Password or Account which takes place before you notify TGG then you must pay TGG the amount of that loss, damage, cost or expense if TGG asks you to.

4.7. TGG may, in its sole discretion, terminate your Account or your use of the Website at any time without notice and for any reason whatsoever. TGG reserves the right to change, suspend or discontinue all or any aspects of the Website at any time without prior notice for any reason whatsoever.


5. ORDERS

5.1. You can place an Order by following the instructions on the Website.

5.2. An Order submitted by you is an offer by you to purchase the Goods for the price plus the Delivery Charge as shown at the time of submission of your Order. TGG may accept or reject your offer in its absolute discretion. In particular, but without limitation, TGG may reject Orders for commercial quantities of Goods.

5.3. Each Order that you place will, if accepted by TGG, be a separate and binding agreement between you and TGG with respect to the supply of the relevant Goods, in accordance with these Terms and Conditions.

5.4. If you place an Order for someone else to receive the Goods you must obtain their consent before providing TGG with their personal information and, by placing an Order, you confirm to TGG that you have done this.

5.5. Sale of Restricted Goods is subject to various Commonwealth, State and Territory laws. By placing an Order for any Restricted Goods you warrant to TGG that you are:
(a) 18 years of age or older, where you Order products that are classified R18+;
(b) 15 years of age or older, where you Order products that are classified MA15+.

5.6. When placing an Order for Restricted Goods you warrant that you are not obtaining the Restricted Goods on behalf of a person that is not eligible to purchase the Restricted Goods themselves.

5.7. Please ensure that you enter all information carefully when placing an Order. You warrant to TGG that all information provided by you in relation to each Order is complete, true and accurate.

5.8. Please check your Order and Selected Delivery Option carefully (including the quantities ordered) before submitting it as Orders may not be able to be changed or cancelled once the Order has been accepted by TGG. TGG will use reasonable endeavours to cancel or change the Order if it has not already been shipped but makes no representation that it will be able to do this.

5.9. Except to the extent otherwise required by law (including, without limitation, the Australian Consumer Law), TGG will not be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of your Order information being incomplete or inaccurate or as a result of being unable to change or cancel your Order once it has been accepted by TGG, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise at all.

5.10. Where you place separate Orders the Goods will be delivered separately and a separate Delivery Charge will apply to each Order. TGG cannot consolidate separate Orders into one delivery.

5.11. Where you order more than one item in one Order, all Goods for which your Order is accepted at the same time will be dispatched together where practicable. However, in some cases Goods may be dispatched separately, for example: where the goods are being dispatched from different locations; where the Goods are of different types; or where the Goods have different availability statuses. Please note that a Delivery Charge is calculated based on several factors including the Good’s weight, dimensions, packaging, the number of delivery shipments required and the Selected Delivery Option.

5.12. You acknowledge that all Goods that you Order are intended for personal, domestic, non-commercial use only.

5.13. The internet can be an unstable marketplace. At times the facility to place Orders may not be available, your Order might not be received, your Order may be lost or misdirected, or your Order might be delayed.

5.14. You must take your own precautions to ensure that the process which you employ for accessing the Website does not expose you to risk of viruses, malicious computer code or other forms of interference which may damage your computer system, and contains appropriate protection to prevent damage to your computer system caused by viruses, malicious computer code or other forms of interference.

5.15. Except to the extent otherwise required by law (including, without limitation, the Australian Consumer Law), TGG will not be liable to you, or any other person, for any loss, damage, cost or expense arising out of or in connection with of any of the events set out in Section 5.13 or arising out of or in connection with you accessing the Website , whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise at all.


6. AFTER YOU HAVE SUBMITTED AN ORDER / PAYMENT

6.1. When you submit an Order you will receive an Order reference number via e-mail.

6.2. TGG will process payment for your Order when you place your Order. Your Order is deemed to be accepted by TGG when TGG does this, however TGG may, in certain circumstances, cancel your Order after acceptance as set out in these Terms & Conditions. In the event that TGG cancels your Order having already processed payment, it will refund payment in accordance with Section 12.1.

6.3. When TGG accepts an Order it represents an agreement by TGG to supply the Goods to you in accordance with your Order subject to receiving payment from you and subject to these Terms and Conditions.

6.4. You may pay for Goods using the following payment methods: credit card, (Visa, MasterCard or American Express), PayPal, Gift Card, TGG store credit or an interest free plan available on the Website. You may use a combination of these payment types to pay for your order, but you are limited to using one credit card and/or two TGG issued tender type (e.g. Gift Card or TGG store credit). Where the amount you are paying for Goods is not less than $20 and not more than $1,000 (excluding delivery charges), you may also pay for those Goods using one of the following other payment methods: Afterpay (subject to Afterpay’s Terms of Service), ZipPay (subject to the ZipPay Terms & Conditions) or LatitudePay (subject to the LatitudePay terms and conditions), however you may not use these payment methods to pay for Gift Cards, any other third party gift cards/vouchers or any agency brand products.

6.5. You must not pay, or attempt to pay, for Goods through any fraudulent or unlawful means. If the name on the credit card/payment card/account does not match the name on the Order, TGG may refuse to accept the Order or ask you to provide additional information (for example, proof of identity documents) in accordance with its fraud detection processes. By providing your credit card/payment card/Gift Card or selecting one of the other available payment methods you authorise TGG to deduct the price and the applicable delivery charge(s) from such cards or payment methods.

6.6. TGG reserves the right to change the payment methods that can be used for Orders at any time in its absolute discretion.

6.7. TGG may not be able to, or may decline to, accept payment from you by your nominated payment method at any time for any reason including, without limitation:

(a) where our fraud detection systems detect possible irregularities;
(b) because your financial institution or other payment provider has declined payment; or
(c) because your payment card has expired. Where this is the case, TGG reserves the right to cancel your Order and/or place your Order on hold and request you to provide additional information (for example, proof of identity documents) or arrange payment by another method.

6.8. Goods that you have ordered will not be dispatched to you until your payment for the Goods has cleared. If your payment cannot be processed, your Order will be rejected and TGG will notify you by email.

6.9. For “pick up” Orders, you can pay a 20% deposit using credit card only (“Pay Deposit”). Pay Deposit is available for Goods when your shopping cart is equal to, or greater than, $50. You must select “pick up” (if available) as your fulfilment option in order for Pay Deposit to be available. TGG reserves the right to change the terms and conditions for Pay Deposit at any time in its absolute discretion.


7. CANCELLATION OF ORDERS

7.1. TGG reserves the right to cancel, at any time before delivery and for whatever reason, an Order that it has previously accepted. TGG may do this for example, but without limitation, where:/p>

(a) TGG’s suppliers are unable to supply Goods that they have previously promised to supply;
(b) an event beyond TGG’s control, such as storm, fire, flood, earthquake, terrorism, power failure, war, strike or failure of computer systems, means that TGG is unable to supply the Goods within a reasonable time;
((c) Goods ordered were subject to an error on the Website, for example, in relation to a description, price or image, which was not discovered prior to the Order being accepted;
(d) you ask TGG to cancel your Order in accordance with section 5.8; or
(e) in the circumstances set out in Section 6.7.

7.2. You may cancel your Order where TGG:

(a) has breached a material term of this Agreement;
(b) is not able to deliver your Order within a reasonable time of the estimated delivery time listed on the Website for the applicable Selected Delivery Option, other than a result of any delay: (i) for which you are wholly or partly responsible such as a failure to provide the correct delivery address or to pay for the Goods; or (ii) which was outside TGG’s control including the situations set out in Sections 7.1(a) and (b) above.

7.3. Where TGG cancels your Order after acceptance it will send you an e-mail notifying you of cancellation.

7.4. In the event of TGG or you cancelling your Order after payment has been processed, TGG will refund any money paid in respect of that Order. Section 12 of these Terms and Conditions sets out further information about refunds.

7.5. Except to the extent otherwise required by law (including, without limitation, the Australian Consumer Law) or as expressly set out in these terms and conditions, TGG will not be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of cancellation of your Order, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise at all.


8. AVAILABILITY OF GOODS

8.1. As TGG is dependent upon its Suppliers to provide stock, TGG cannot guarantee availability at all times. You acknowledge and agree that, from time to time, certain Goods may be out of stock or unavailable. TGG reserves the right to withdraw or suspend from sale any Goods displayed on the Website, either temporarily or permanently, at any time without notice to you. After you place an Order, if there are any changes in available inventory and TGG is unable to fulfil your Order, you will be notified as soon as possible. Except to the extent otherwise required by law (including, without limitation, the Australian Consumer Law), TGG will not be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of the unavailability of any Goods at any time, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise at all.


9. DELIVERY

9.1. When you place an Order for Goods to be delivered, you will be required to select one of the available Delivery Options for your Order (“Selected Delivery Option”). TGG will use reasonable endeavours to deliver the Goods in your Order by the estimated delivery time for the Selected Delivery Option. If certain Goods in your Order are out of stock, the Selected Delivery Option will list different estimated delivery times for those out of stock Goods. Please note that the estimated delivery time for your Selected Delivery Option is an approximate delivery time only and is not a guaranteed delivery time for your Order.

9.2. Risk and title in Goods passes to you on the date and time of delivery of the Goods to the delivery address provided in your Order.

9.3. Goods will only be delivered to addresses within Australia. TGG is unable to deliver to certain parts of Australia and where this is the case you will not be able to process your Order through the website. Goods will not be delivered to a PO Box.

9.4. Delivery of Goods (in particular large Goods such as televisions, large kitchen appliances, laundry appliances and air conditioners) to parts of Australia such as the Northern Territory, Western Australia, Tasmania, remote/isolated areas and island communities may have extended delivery times and are subject to local transport schedules. Goods may also have to be collected from the closest local barge or freight company, in which case you will be responsible for arranging final delivery (including any additional cost for such final delivery) with the barge or freight company to your nominated address. If additional charges from a third party apply to your Order, TGG will contact you prior to delivery to advise such charges.

9.5. Following dispatch of your Goods, TGG will email you with confirmation of dispatch and an invoice for your Order.

9.6. Installation of the Goods is not included as part of the Delivery Charge. Please click here for more information on installation services.

9.7. If you request multiple delivery dates for an Order, TGG may charge separate Delivery Charges for each delivery.

9.8. If there is change to the delivery date TGG require a minimum of 24 hours’ notice prior to delivery.

9.9. When you purchase delivery for your Goods, you agree to comply with the delivery requirements specified below.

(a) If the person named on the Order confirmation is not at the delivery address to receive the Order, TGG will endeavour to contact the named customer to obtain their consent and acknowledgement that any person at the delivery address who receives the Goods is authorised by the customer to receive the Order. If TGG cannot contact the named customer, if no authorised person is present to accept delivery or if the named customer requests for delivery at a different time, then TGG may charge an additional fee to redeliver the Goods.
(b) The person accepting delivery of the Order must print their name and sign the delivery manifest with the time and date of the delivery. The person may also be required to provide photo identification in order to verify his or her identity.
(c) Delivery will be made to the nominated address. Goods will not be delivered to any location other than the address on the Order confirmation.

9.10. Deliveries will be made to you by one of TGG’s contracted delivery drivers or courier companies. Prior to delivery, TGG will contact you to confirm an estimated delivery window.

9.11. Except to the extent otherwise required by law (including, without limitation, the Australian Consumer Law), TGG will not be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of the delivery of the Goods, including, where arising as a result of:

(a) any third party interference;
(b) any late or lost deliveries; or (c) the Goods being misdirected.

9.12. As at the date of these Terms and Conditions, TGG offer the Delivery Options below. TGG may change the Delivery Options at any time, including amending, removing or introducing a Delivery Option.

Door to Door Delivery

Door to Door delivery is TGG’s standard delivery service where your Goods will be delivered to your nominated delivery address. Door to Door delivery is available to most locations in Australia and Tasmania.

On the Website, the postcode search bar on the delivery page, product page or in the shopping cart will confirm the cost of Door to Door delivery to your area based on the Goods, your postcode and the delivery zone that it falls in.

Premium Delivery

Premium delivery is TGG’s upgraded delivery service. TGG will deliver your Goods, unbox the Goods and remove packaging for you as well as take away any old product.

Premium delivery is available on large kitchen appliances, laundry appliances, air conditioners, desktop computers and selected small household appliances.

Premium delivery is available on large kitchen appliances, laundry appliances, air conditioners, desktop computers and selected small household appliances. >Premium delivery is available on large kitchen appliances, laundry appliances, air conditioners, desktop computers and selected small household appliances.

On the Website, the postcode search bar on the delivery page, product page or in the shopping cart will confirm if premium delivery can be provided to your area for the particular Goods. The cost of premium delivery is based on the Goods, your postcode and the delivery zone that it falls in. Standard charges apply for single storey dwelling. Additional charges may apply for dwellings with stairs.

If you have purchased Premium Delivery and would like your old product taken away, it must be fully disconnected or uninstalled and be readily available for easy removal upon delivery of your Goods. If your old product is not readily available for easy removal, TGG reserves the right to refuse removing the old product.

For example: An air-conditioner will need to be disconnected and removed from the wall. A dishwasher or washing machine must be disconnected from the plumbing and removed from under cupboards. A wall mounted product must be disconnected and uninstalled prior to TGG taking away the old product.

Please note, due to Occupational Health and Safety reasons, such as the safe lifting of bulky and heavy products, our Premium Delivery team members are unable to remove their work boots in your home.

Our team members do their best to maintain clean working boots for indoor purposes, however should you been concerned please consider selecting door to door delivery instead.

Express Contactless Delivery

Express Contactless Delivery is being offered as a trial in certain areas. The trial is currently limited to online purchases of products under 15kg, that are available and in stock at the trial stores. The cost is $4.95 additional to the door to door delivery fee and eligible orders and payments must be cleared by 2pm to get same day delivery. If your product is eligible you will have the option to choose Express Delivery appear in the cart. See full Terms and Conditions here>.


10. PICK-UP OF GOODS IN STORE

10.1. Many Goods can be picked up from a TGG store rather than being delivered to you. Where you wish to do this you will need to select this option when you place your Order. Please note that some Goods are not available for pick up from store.

10.2. Only the person named on the Order confirmation may pick up the Goods in-store, unless “Friend pick-up” (where you nominate another person to pick up your Goods) was selected when the Order was placed.

10.3. If you choose to pick up your Order in store, once TGG has confirmed that the Order is available for pick up, you may pick up the Order during the business hours of your nominated collection store.

10.4. When picking up Goods in store:

(a) you must provide photo identification (current drivers licence, passport, or any government issued photo ID card) to store staff to verify that you are the purchaser. If requested, you must allow TGG to take a copy of this identification for fraud prevention purposes. The copy will not be used by TGG for any other purpose;
(b) store staff will also check your signature against the signature on any credit/debit/payment card used to purchase the Goods. You must therefore ensure that you bring this card when picking up the Goods;
(c) if you paid using PayPal, you will also need your PayPal Transaction ID;
(d) you will also need to bring the email that TGG has sent to you confirming that the Goods are available for pick-up; and
(e) store staff have the right to refuse collection of Goods if you cannot or will not satisfy the requirements set out above. In this event TGG will contact the person who placed the Order using the contact details provided.

10.5. In respect of the estimated time for collection, references to “same day” or “next day” on the Website exclude public holidays where TGG does not trade in the State or Territory of your nominated collection store.

10.6. TGG reserves the right to allocate Goods that are not collected within 28 days of the date of your Order to another customer order and to reorder the Goods for you.

10.7. If you fail to collect the Goods within 28 days of the date of your Order, at TGG’s discretion, TGG may agree to hold the Goods for a longer period subject to a daily storage fee.

10.8 The Good Guys may offer You the option of an Express Pick Up Service, where You may pick up an order without leaving Your car. Where the option of Express Pick Up is available The Good Guys will send You an SMS when Your order is ready for collection. From this SMS You can provide your estimated arrival time (based on Your current location), alert us to your arrival and provide identifying details (such as the make and registration number of Your vehicle) so that we can locate you. Please note, that standard pick up conditions (as described in 10.4) apply.


11. DELAY IN AVAILABILITY OR DELIVERY OF GOODS

11.1. You agree and acknowledge that:

(a) TGG does not guarantee the dispatch or delivery or availability of Goods within the estimated delivery times listed for the Delivery Options or the Selected Delivery Option for your Order or any other timeframes otherwise specified by TGG or any of its staff;
(b) stock availability and events outside TGG’s control may cause delays, or in some circumstances, prevent your Goods from being delivered or available for pick-up in store;
((c) delays are particularly likely to occur during busy sale periods such as those around Christmas, Easter and public holidays; and
(d) except to the extent expressly set out in these Terms and Conditions or otherwise required by law (including, without limitation, the Australian Consumer Law), neither TGG nor any of its agents will be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of any delay in delivery of the Goods to you or delay in the availability of Goods for pick up in store, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise at all.


12. REFUNDS OF YOUR MONEY

12.1. Where TGG is obliged to refund your payment pursuant to these Terms and Conditions, TGG aims to initiate your refund to your original payment method within 2 business days (Monday – Friday 9am to 5pm Melbourne time). Please note that where Goods have been purchased using a Gift Card, the applicable refund will be processed as a new eGift Card and issued to the email address used on the web order. The additional time that it takes for you to actually receive your refund will depend upon how quickly your financial institution or other payment provider processes the refund. Please note that if TGG is obliged to provide you a partial refund of your payment for specific Goods in your Order, TGG will only refund the component of the Delivery Charge relating to the Goods which are subject to the refund.

12.2. Except to the extent otherwise required by law (including, without limitation, the Australian Consumer Law), TGG will not be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of any delay in you receiving any refund due to you, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise at all.


13. RETURNS/FAULTY OR DAMAGED GOODS

13.1. You should check your Goods as soon as they are delivered to you in order to ensure that:
(i) they are what you ordered; and
(ii) they are not damaged or faulty. If this is not the case, you should contact TGG as soon as possible.

13.2. When returning Goods:

(a) please provide TGG with your proof of purchase;
(b) it is a requirement for the fulfilment of refunds, exchanges and warranties that Customers use their best endeavours to return all out-of-the-box accessories (such as power cords and batteries) supplied at the time of original purchase;
(c) you must also return any Bonus Offers included with the original purchase; and
(d) if you are returning Goods due to a change of mind, the Goods must be in a “re-saleable” condition as determined by TGG.

13.3. You may not be entitled to any refund or exchange just because any packaging is damaged in transit. The packaging exists to protect the Goods themselves.


14. GOLD SERVICE EXTRAS

14.1. For Gold Service Extras Terms & Conditions, please click here.


15. BONUS OFFERS

15.1. For Bonus Offers Terms & Conditions, please click here.


16. GIFT CARDS

16.1. Gift Cards purchased online will be delivered to your nominated address and are not available to be picked up in-store. There is no delivery fee for Gift Cards purchased online.

16.2. The Website will only allow up to two Gift Cards to be redeemed per order.

16.3. For Gift Cards Terms & Conditions, please click here.


17. HOME INSTALLATION

17.1. For Home Installation Terms & Conditions, please here.


18. TECH SUPPORT

18.1. For Tech Support Terms & Conditions, please click here.


19. REPAIRS & MAINTENANCE

19.1. For Repairs & Maintenance Terms & Conditions, please click here.


20. MORE INFORMATION ABOUT TGG’S LIABILITY TO YOU

20.1. To the full extent permitted at law, TGG is not liable for any loss of profit, loss of revenue, loss of business, loss of bargain, loss of savings, loss of data, loss or goodwill, loss of reputation, the cost of obtaining replacement or alternative goods or the cost of other remedial measures, or for any indirect, special, economic or consequential loss, arising in connection with any Order or Account.


21. PRIVACY AND MARKETING

21.1. TGG policy on the collection, use and disclosure of customers’ personal information is set out in its Privacy Policy, which forms part of these Terms and Conditions.

21.2 Please note that when you make an online purchase on the Website or when you create an Account, you agree to subscribe to our marketing communications. You can unsubscribe at any time by selecting the “unsubscribe” option in the relevant communication, for example, clicking on the unsubscribe link in the email you receive or texting the stated response word e.g. “STOP” or “UNSUB” or “REMOVE” to the mobile number in the SMS you receive. Otherwise, you may opt-out of receiving marketing communications by sending a written request to The Privacy Officer, The Good Guys Discount Warehouses (Australia) Pty Ltd, either by email to privacy@thegoodguys.com.au or by pre-paid post to PO Box 5190, South Melbourne VIC 3006.


22. ADDITIONAL TERMS AND CONDITIONS

22.1. Your use of the Website is governed by the Website Terms of Use.

22.2. TGG reserves the right to require proof of age before a knife can be purchased. It is an offence to sell a knife to a person under the age of 18 years in VIC, WA & NT and under the age of 16 in SA, NSW & ACT.


23. COMMISSIONS PAID FOR SALES AND LEAD GENERATIONS

From time to time TGG may pay third parties and affiliate partners commissions for referrals leading to sales and/or lead generation. TGG currently pay commissions to a number of third parties and affiliate partners, please see the attached list for their details.


24. AGENCY PRODUCTS

The Good Guys act as an agent on behalf of the manufacturer/suppliers listed below. Agency products refer to The Good Guys as an “agent” on the product pages. Agency products are shipped directly from the manufacturer/supplier to the customer. When you purchase an agency product you are subject to their terms and conditions of sale below. From time to time, The Good Guys receives commissions acting as an agent on behalf of the manufacturer/supplier, please see attached list for details.

Loewe’s Terms and Conditions of Sale: Click here.

SMEG’s Terms and Conditions of Sale: Click here.

Miele’s Terms and Conditions of Sale: Click here.

AEG’s Terms and Conditions of Sale: Click here.

Neff’s Terms and Conditions of Sale: Click here.

Asko’s Terms and Conditions of Sale: Click here.

Ilve’s Terms and Conditions of Sale : Click here.


25. GENERAL

25.1. TGG reserves the right to amend these Terms and Conditions at any time. Any amendment will take effect from the time that it appears on the Website. The Terms and Conditions which apply at the time that you place your Order are the Terms and Conditions which will apply to your Order.

25.2. Any provision in this agreement which is invalid or unenforceable in any jurisdiction is to be read down for the purpose of that jurisdiction, if possible, so as to be valid and enforceable, and otherwise shall be severed to the extent of the invalidity or unenforceability, without affecting the remaining provisions of this agreement or affecting the validity or enforceability of that provision in any other jurisdiction.

25.3. These Terms and Conditions are governed by the laws of Victoria, Australia.

UPDATED APRIL 2022