NSW Household Washing Machine Exchange Program
Learn more about the NSW Household Washing Machine Exchange Program, designed to help eligible participants replace their top-load Washer with a more efficient Washer.

UPDATE July 2025
We've been advised that this round's allocation of washing machines has been reached and there are no more washing machines available for this round.
Applications in review: Applications for washing machines that have already been submitted will continue to be reviewed. Due to high interest, this may take up to 10 business days.
Orders awaiting delivery: Please note that we are anticipating extended wait times for deliveries and the team will be in contact within 7 business days.
To find out when NSW Government will be opening a new round of the washing machine exchange program, click here.
How the program works
Round one of the program will launch on 1 July 2025 and will close when all washing machines have been allocated for that round. Eligible applicants will pay $250 which includes the replacement front load washing machine, delivery, installation and GST.
For further information please visit - Washing Machine Exchange program | NSW Government Water.
How to apply
Eligible applicants in NSW can replace their top load Washer with a subsidised energy efficient front load Washer. Click to check eligibility.
The approval process is managed by the NSW Government through a web form application hosted on their website.
Processing eligible orders
After placing your order on the NSW Government's website, if eligible your order will be sent to The Good Guys Commercial department for processing.
Once processed The Good Guys will send an SMS with a secure payment link to your mobile phone. You will have 5 days to make payment.
When payment is received The Good Guys will contact you to book in a date for delivery. You will then receive a Tax Invoice confirming the total cost of the washing machine, including delivery.
If you are unable to order your appliance online, please call The Good Guys on 1300 225 564 .
Delivery and install
The Good Guys will deliver and install your washing machine with delivery costs included in the purchase cost. Delivery is a mandatory part of the trial. The Good Guys will remove your old machine for recycling when they deliver your new machine.
For up to date information on the NSW Washing Machine Exchange Program eligibility visit washingmachines.water.dpe.nsw.gov.au.
Eligible water efficient Washing Machine
The Westinghouse 8kg Front Load Washer is an eligible model for the NSW Household Washing Machine Exchange Program. This washer is water efficient with a 4.5 WELS rating and energy efficient, with a 4 star energy rating This washing machine comes packed with handy features like quick wash and time adjust (perfect for busy families), and is capable of operating with cold water only. Plus, the inverter motor gives this washer improved durability and can adjust the drum speed to the weight of the load, improving efficiency and providing a more powerful wash.
Please note: The total cost to eligible customers is $250 including GST.
NSW Household Washing Machine Exchange Program FAQs
The Washing Machine Exchange Program helps low-income households benefit by upgrading their inefficient top loader washing machine to a water and energy efficient frontload model at a subsidised price to help save water and ease the cost of living.
To meet the eligibility criteria for the Washing Machine Exchange Program you must:
Be a resident of NSW
Be more than 18 years old
Hold a valid Pensioner Concession Card, Health Care Card* or Low Income Card from Centrelink or Department of Veteran Affairs
Have an existing top-loading washing machine to exchange.
*A Commonwealth Seniors Health Card is not sufficient for this offer
No. The purchase must be made after the application is fully approved.
After you have completed your application on the NSW Government website, The Good Guys will send you a payment link to pay $250 for your new washer. This will be sent to you on the mobile number provided from your application. Once we receive your payment the washer will be reserved, and we will contact you to book in your delivery.
After you have applied and been approved you have 5 business days to make the payment of $250, if this does not happen your order will be cancelled and you will need to reapply. We will advise you by SMS or email if this is the case.
When your item is ready for delivery a SMS will be sent for you to book in your delivery, on a day that will suit you. You will need to be home to take this delivery. On the morning of your delivery, you will be advised an approximate time frame.
As it is part of the agreed program, our delivery drivers must pick up your top loader washer, this machine must be empty and a clear path for the drivers to pick this up and take it away. Read more tips to prepare for your delivery below:
To enable a smooth delivery of your appliance, please ensure;
There is clear access along the intended path of the appliance
You or another authorised person is present for delivery (appliances cannot be left without an authorised signature)
The delivery vehicle can park adjacent to your premises
Secure any pets for the duration of the delivery
For an existing appliance that the delivery team are removing, please disconnect, empty and clean, prior to the arrival of the delivery team.
We are sorry to hear this, please call us on 1300 225 564 and one of our team members will help you get this sorted. Or you can email us on commercialsupport@thegoodguys.com.au
For expected savings please visit washingmachines.water.dpe.nsw.gov.au/faq.
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