Question 1

Does The Good Guys still accept cash?

Accepted Answer

Of course, and there are no plans to change this anytime soon. We are happy to accept all current forms of Australian legal currency (ideally not 1c or 2c pieces for a new fridge or TV though).

Question 2

How can I pay at The Good Guys?

Accepted Answer

Here's a quick summary of payment options at The Good Guys:• Australian tendered cash in store only• VISA, Mastercard, American Express and Diners Club debit/credit cards in store and online (contactless limit without PIN of $100 applies)• Apple Pay, Google Pay and other 3rd party digital wallets in store (contactless limit without PIN of $100 applies)• Gift Cards, including eGift Cards (i.e. not a physical card) and 3rd parties like Prezee, TCN (The Card Network), Ultimate, Special and more in store and online• Prepaid EFTPOS cards in store, however certain cards may also offer online checkout compatibility - check with the provider for more info• Zip Pay & Zip Money BNPL programs in store and online• PayPal and PayPal Pay in 4 BNPL program online only• Afterpay BNPL program in store and online• Latitude financing for up to 50 months of interest free payments (conditions apply, term may change at any time) in store and online

Question 3

Which payments aren't accepted by The Good Guys?

Accepted Answer

Unfortunately we cannot accept payment via:• Bank transfer / wire transfer• BPAY / Osko• Bank cheque• Cash/payment on delivery of goods• Invoicing• Cryptocurrencies including Bitcoin• Money orders• JB Hi-Fi or other competitors gift cards• Any other methods not listed in the above question - How can I pay at The Good Guys?

Question 4

The Good Guys online is asking me to pay via Google Play or iTunes Gift Cards, is this legitimate?

Accepted Answer

"Absolutely not. The Good Guys will never ask you to pay with gift cards from other companies or platforms. This exclusion list includes Google Play Store, iTunes Cards, Apple Gift Cards, Uber / Uber Eats Credit and so on. The Good Guys will also never ask you to claim a free product by liking, commenting on or sharing a social media post, fill in a survey for a heavy discount or provide personal details unless strictly necessary to deliver an order. We also strictly follow privacy laws and will only contact you if you have given clear consent to be contacted for marketing purposes, or it is strictly necessary to facilitate delivering your order in store or to your home.If you receive a suspicious message claiming to be from The Good Guys:• Do not talk further with the contact or move the chat to an alternative chat platform like Telegram, WhatsApp, Signal or others• Double check the email comes from an address @thegoodguys.com.au - be vigilant as scammers may change a character or two subtly e.g. @theg00dguys.com.au• Do not open, download or click any attachment or link within the email/SMS• Call us on 1300 942 765 or send us a message via our Contact Us page to confirm a text message or email is from usIf you suspect you or someone you know has received or complied with a scam message, please contact ScamWatch for advice, reporting and resolutions. It's not necessarily too late for you to get your money back."

Question 5

Are my payment details secure on The Good Guys website?

Accepted Answer

Always. Our entire website is encrypted under the https security standard to ensure all personal data stays within the site so 3rd parties cannot access it, and we make constant efforts to ensure your security is upheld at all times online. Payment details especially are covered by our partner Windcave for credit and debit cards under each individual card issuer: Mastercard Identity Check, Verified by VISA and American Express SafeKey. This means that even we do not store your card's details at any time before, during or after a transaction online. No part of our website can see this info, and it's included free of charge. Transactions through approved parties like PayPal, Afterpay and Zip Pay/Money are handled via their own leading payment encryption services.

Question 6

How can I pay for a The Good Guys Commercial order?

Accepted Answer

The Good Guys Commercial only accepts payment with PayPal or online enabled debit cards / credit cards from Mastercard, AMEX and VISA. For further information on our Commercial website, please visit their Help Centre here.

Question 7

How to pay less at The Good Guys?

Accepted Answer

There's lots of ways online, in store and even over the phone to save hard earned money on the things you want and need with The Good Guys. We offer heaps of regular promotions and special deals online, including deals on Online Only products you can't get in store. The best way to save more online is our Price Beat program, simply look for selected products with a button saying ""Price Check"" and click the button. We compare our price with our competitors twice a day and almost always beat the best price we've found online!You are welcome to ask our friendly staff in store about current promotions, offers, Hot Buys and more, match a competitors price or negotiate on a specific product's price. There are no restrictions which payment method you can use to get discounts unless clearly stated in the offer's terms and conditions.We also offer a phone sales line to assist with ordering, price matching and general inquiries. The line is available from 9am to 9pm seven days a week, but hours may vary over public holidays. Call us on 1300 942 765.Finally we also offer a program called StoreCash to supercharge your rewards with selected purchases from The Good Guys. For more info on that and all of the above, check out our dedicated Pay Less info hub.

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