Projector Installation Services

No, delivery is charged separately. Delivery options are best discussed with our team in store, as prices can vary depending on circumstances such as; delivery location, stock location, projector size and so on. We may be able to arrange for your installer to deliver your projector as part of your installation order, or we may need to arrange for a separate courier delivery to occur prior to your installation.

Irrespective of whether you have an existing wall installation or not, your technician's number one responsibility is to ensure your equipment is mounted safely at the completion of the visit. Your technician will thoroughly assess any pre-existing works and may need to test, remove or re-install the existing bracket or install a new bracket to ensure that the installation is safe. For these reasons there is no discount if you have an existing bracket installed.

Just call our friendly The Good Guys Installation Support Team on 1300 521 388 and we can organise a new appointment. Reschedules within 24 hours of your appointment may incur a $59 re-booking fee.

No, supply of cables such as; HDMI, antenna, optical and power extension cables are not included. We can advise on suitable cables to purchase in store or you can supply your own, provided they are compatible with your projector and components. You may be able to purchase cables directly from your installer if they have stock on hand.

Discuss your concerns with your installer whilst on-site or call our friendly The Good Guys Installation Support Team on 1300 521 388 to discuss how we can assist resolving this for you.

Our Installers have years of experience in the industry and hold all the required qualifications, licences and insurances.

Safety is always our top priority and our team is supported by safe work method statements and fully background checked, so you can have peace of mind that we’re sending only the best skilled and qualified technicians to your home.

They don’t wear a uniform, but they do carry photo ID provided by our installation partner.

First, you’ll receive confirmation of your appointment date via SMS. On the day of your installation, your installer will contact you to confirm an approximate appointment arrival window.

If there are unforeseen delays in previous installations prior to your slot on the day of your installation which may impact the installer’s arrival time, we will contact you to let you know.

Your installer will clean up and take away the packaging, unless you specifically request to keep it. This is a standard inclusion of all our installation services, for no additional charge.

No, that type of work requires a fully qualified electrician. In order to complete your installation an existing compliant power point and antenna point with access to signal are required. Ideally these should be within 1 metre of the desired installation location. Longer cables will be required if these points are further away. If you require relocation of power and antenna points, we may suggest arranging for an electrician to move them to your desired locations.

Yes, we require an individual over the age of 18 to be present during the installation. Your installer will discuss the scope, installation method and position (including height for wall mounting) with this person and obtain their agreement before commencing work.

If you change your mind regarding the scope, installation method and height after work has commenced, additional charges will likely apply. For this reason, we recommend discussing height with other people in your home prior to your installer’s arrival.

No, ceiling mount brackets are not included.

We can advise on a suitable bracket to purchase in store or you can supply your own bracket, provided it is compatible with your new device.

If your TV or Audio installation was completed before May 5th 2026 in SA, or July 7th 2026 elsewhere, please visit our Home Services pages for TV installations and Audio installations. You can track or manage their booking via the Home Services Job Tracker here.

If you can’t locate your Appointment Assistant SMS, don’t worry—your appointment details are still easy to access.

Here are a few ways you can quickly retrieve them:

1. Check your spam folder Don’t forget to check your spam or junk folder—your confirmation message may have been redirected there.

2. If you’re still unable to find your details, our support team is here to help. Be ready to provide:

• Your full name

• Contact number or email used for booking

3. Request a new confirmation In many cases, you can request a new SMS or email confirmation through the website or by contacting support.