Help with Returns, Refunds and Repairs

For recent transactions where you provided all your contact information at the time of sale, you can access a copy of your tax invoice via the digital invoice link sent by SMS or email.

Alternatively, you can sign into the My Account page at any time to view your tax invoice—just make sure to use the same contact details you provided when placing the order, along with a one-time password.

The My Account page stores all your order history linked to those same contact details for up to 24 months.

For in store purchases that did not contain your contact information or are not recent, please visit your store of purchase to request a copy of your docket. You will be required to show your ID and have the transaction date in order for us to search for an old tax invoice.

For any online transactions that cannot be found, please complete this form. Please note, if your transaction was not online or you do not have all of the information required on the Invoice or Docket Enquiry form will not be able to provide your tax invoice.

We take our customer privacy seriously, and for this reason, docket and invoice requests can only be sent to the contact details provided for that order.

We’re sorry to hear about this. Rest assured, we are here to help. You can visit our Returns, Refunds and Repairs page and raise a product fault case with us under the online purchase fault category.

We regret to hear about your issue. Please be assured, we're here to help. If you purchased the item from The Good Guys website, please visit our Returns, Refunds and Repairs page to raise a case. If you bought it in-store, over the phone or via the sales chat, please contact your local store for further assistance.

Our in-store team members will be able to assist you further, or even guide you to where you can get more help. Please contact your nearest store.

We are sorry to hear this. After speaking to the Store manager, if you are still not satisfied, you can submit your concerns in writing by completing the Case Review Contact Form here.

We are sorry to hear of this, but don’t worry, we are here to assist. You can visit our Returns, Refunds and Repairs page and raise a product fault case with the relevant team. If you have purchased Gold Service Extras with your faulty product, feel free to reach out to our Member Support team here. Further information on your rights can also be found in The Good Guys’ 'Refunds & Warranties, Understanding Your Rights' brochure, which you can access here or view directly online.

We are sorry to hear that you are having issues with your product. Please click here and our Member Support team will help further assist you.