How Does Trade-In Work?
When you Trade-In at The Good Guys, our trade-in partner will swap your eligible device(s) for an eGift card to put towards the purchase of your new device. We then strive to repair and refurbish your traded device to give it a second life. When that's not possible, we'll have your devices recycled the right way with ISO-certified recycling partners, helping to reduce the impact on our environment.
Quick Online Quote
Just answer a few questions about your current device on our online trade-in calculator to receive your obligation-free quote.
Immediate eGift Card
If you accept the quote, we’ll email your trade-in eGift card immediately, ready for you to use right away.
Upgrade Today
You can use your trade-in eGift card to upgrade to a new device faster—either in store or online.
Free 7-Day Returns
We’ll send you a pre-paid postage label and instruction on how to send your old device back to us within 7 days.
How To Get Started
You’ll need your old device handy
As we will need to know the make and model of your device and the unique 15-digit number if you’re trading in your mobile phone.
A valid credit card
This acts as security for the upfront trade-in eGift card that we send you immediately after you accept the quote. No charges will be incurred on your credit card if we receive your device within 7 days.
Either your driver's license or passport
You’ll need to take a selfie with either document, which we’ll use to verify your identity for privacy and security reasons.
Now that you've got all the above sorted - click below to start the process to receive a quote that tells you how much your device is worth.
You’ve Got The Power - But What If Your Device Doesn't?
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DEVICES WITH NO POWER
Wondering why you can’t trade in your devices that don’t power on? To comply with data security regulations, all traded devices must turn on so that technicians can ensure any personal data has been erased. Luckily, even if you can’t power up your old devices, you still have the power to help reduce the impact of technology by recycling your old devices through these partner programs.
Make The Most Of Your Trade-In
Once you've completed your trade-in, check out our buying guides and tips to ensure you upgrade to the best device to suit your needs. And don't forget you can use your trade-in eGift card against any purchase at The Good Guys (some exclusions apply).
Mobile Phones Buying Guide
Your ultimate guide to buying a new phone is right around the corner.
Laptop & Notebook Buying Guide
Read about the different manufacturers, models and tech on the market.
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Get the knowledge you need to have confidence in your next purchase.
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Moving or updating to a newer model? Discover what model you should buy.
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Dryer Buying Guide
Choose the right clothes dryer that matches the layout of your home.
The Good Guys Trade-In FAQs
Who Is Eligible To Trade-In Devices?
Australian residents over the age of 18:
- With a valid Australian Government photo ID and credit card,
- Who are the rightful owner of the device,
- Can legally trade-in the device without seeking permission from another party.
Is There A Limit To The Number Of Devices I Can Trade-In?
You will only be able to place one trade-in order at any given time, however each order can contain multiple devices up to a total value of $1,500. Once your order has been completed, you will be able to start a new trade-in order. Please note, partly completed orders left in your shopping cart will be automatically deleted after 48 hours.
When Will I Receive My Trade-In eGift Card?
You will receive your Trade-In eGift card from The Good Guys as soon as you accept the quote. We will send your Trade-In eGift Card from The Good Guys via email as soon as your trade-in order has been placed.
Why Do You Ask For Credit Card Details?
Unlike most trade-in programs, we offer an on-the-spot device valuation that can be instantly accepted in exchange for a Trade-in eGift card from The Good Guys. Our program allows you to redeem your Trade-in eGift card from The Good Guys on the same day, while we wait for your device(s) to be shipped and received by our Returns Centre.
We ask for your credit card and personal identification as security. We will tokenise your credit card but we will not charge you unless your trade-in device(s) are not received within the required timeframe, or the valuation needs to be adjusted. We will always keep you informed (via email and/or SMS) about the status of your order and prior to any potential charges to your credit card.
Once your order is completed, your credit card details are released and deleted as our payment gateway is encrypted and not stored on our systems.
How Do I Know What My Device Is Worth?
Simply answer a few questions about the condition of your device and based on your answers we will provide you with a quick obligation free quote. You can expect to provide the following details about your device:
- Functional condition – Does it power on?
- Cosmetic condition - Are there scratches?
- Component condition – Are there internal component defects?
Does Liquid Damage Disqualify My Device From Trade-In?
No, liquid damage doesn’t disqualify your device from the Trade-in program as we will accept any eligible device that turns on and grade it based on its condition.
If you know or suspect there is liquid damage to your device, please grade accordingly.
How Do I Redeem My Trade-In eGift Card?
Once your Trade-in eGift card from The Good Guys has been issued, you will be able to redeem it immediately, either online or in store when purchasing a new product. If the cost of your new device is less than the amount of your Trade-in eGift card from The Good Guys, the remaining eGift card can be used towards other purchases at The Good Guys. Please note, your Trade-in eGift card from The Good Guys cannot be redeemed for cash.
How Long Before My Trade-In eGift Card Expires?
Your Trade-in eGift card from The Good Guys does not have an expiry date.
What Happens To My Old Device?
SquareTrade reuse, refurbish, repair and redistribute devices worldwide. Devices that cannot be reused are disassembled and used for their parts.
Our technicians automatically data wipe devices with industry-leading erasure systems. If data cannot be erased from a device, they are recycled with our ISO certified recycling partners and broken down for raw minerals.
IMPORTANT: Data cannot be saved at our Returns Centre. Please ensure you backup your data from your device prior to completing the factory reset that is required before you send the device to us.
Is My Data Secure On My Device?
Yes, all devices are data wiped with industry-leading erasure systems. Data cards are also wiped/destroyed to make sure that any photos are erased. We also request that you factory reset your device before sending it to us.
How Do I Prepare My Device(s) For Shipping?
Once you confirm your order, you will receive instructions via email on how to prepare your device(s) for shipping. We will also provide a pre-paid eParcel label so you can send your old device(s) back to us at no charge.
You will have 7 business days from the date your order is completed to send the device(s) back to us. Australia Post can provide you with the required packaging to securely ship your device(s) back to us, but if you would prefer to use your own packaging, we recommend wrapping your device(s) in bubble wrap or packing paper. Once your eParcel label has been scanned by Australia Post you will be able to track its delivery.
How Much Does Shipping/ Postage Cost?
Our returns process is simple and free. After you complete your order, you will receive shipping instructions including how to affix the pre-paid eParcel label to your package. Once the label has been scanned by Australia Post you will be able to track its delivery.
