Click & Collect
Order online and collect your order from your local store when you're ready.
Your Click & Collect order will be ready to pick up in 1 hour during store trading hours. To find your local store trading hours, click here.
How to use our Click & Collect service
Click & Collect is a convenient, cost-effective option for customers who live or work near one of The Good Guys stores and may not want an item to be delivered, or who would prefer not to pay for delivery. Customers can purchase online, by phone or via Pay Less Chat, and choose to simply pick up their order at a convenient time after the order has been accepted and a ‘Ready for Pick Up’ notification is received.
After you’ve placed your order and the order has been prepared, you will receive a ‘Ready for Pick Up’ email when your order is ready for collection. The order status on your digital invoice will also update to reflect its readiness.
After receiving the confirmation, head to your nominated store and look for the Pick Up - Click & Collect signage. One of our team members will assist you and have your order ready for you to collect.
Things to bring when collecting your order
To ensure a smooth pickup experience, please bring the following:
Order Confirmation Email Only the person whose name appears on this email, or the person nominated in advance, can pick up the order in store.
Photo Identification A current Australian Driver’s Licence, current passport or other valid photo ID. Please note, physical driver’s licences are required in ACT, NT and WA, as digital driver's licences are not currently accepted.
PayPal Confirmation If you paid via PayPal, please bring your PayPal confirmation email with the transaction ID included.