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Please be aware that there are a growing number of fraudulent or misleading scams
using the names of well-known retailers, including The Good Guys. These can involve emails or SMS
messages, phone calls, social media posts or other unsolicited promotions that use The Good Guys brand.
These scams attempt to request personal or financial information in numerous ways
Please note that The Good Guys will never ask for your personal or banking details in
unsolicited communications. The Good Guys official website can be found at thegoodguys.com.au, or
tgg.com.au. We suggest that you do not respond to or participate in, any offer that appears suspicious or too good
to be true.
If you have a query about any offer that you’ve received, or a page/site that looks
suspicious, please get in touch via firstname.lastname@example.org. If possible, please include
any screen grabs or URLs that might help us respond to your query in a timely manner.
We also recommend visiting SCAM watch via their website at https://www.scamwatch.gov.au/report-a-scam to find out more
information and report scams.
Facebook pages and profiles have been created by other parties that are not The Good Guys. The scam involves either a page pretending to be The Good Guys or a user claiming to be a team member selling The Good Guys products. These parties may also send you a fake invoice with The Good Guys logo.
Always make sure to check for the blue verified tick next to our name on Facebook, and to be sure only purchase products direct from our stores, websites, or over the phone 1300 942 765.
Some customers have reported receiving a text message advising that they have limited time to claim a Giveaway prize from The Good Guys. The text link takes them to a page that looks like The Good Guys website with an iPad pro for the price of $2.99.
We advise customers that this is a scam and they should not click the links. Anyone who receives this message is advised to delete the message and block the sender. The website ‘grpromogold.com’ is not associated with The Good Guys.
We've been alerted to a Mobile Phone Text that states the recipient has been 'picked in a draw'. The text is not from The Good Guys and we believe this is a scam or phishing text.
Please do not click the link. We advise that you delete the text and block the incoming number.
Some customers have reported receiving an email asking them to click on a link to "Configure Nespresso Machine", in order to be sent a new product. The scam is makes reference to The Good Guys; Try, Review, Keep Program.
The email is received from Walker Macdonal(email@example.com).
~Offer ends 11:59pm AEDT 26/10/2023. See a team member in-store or the individual product pages on The Good Guys website for exact % discount that applies to specific products. Discounts apply to most recent previous ticketed/advertised price. As we negotiate, products will likely have been sold below ticketed/advertised price in store prior to the discount offer. Cannot be used in conjunction with any other discount offer.
¤Discounts apply to previous ticketed/advertised price. As we negotiate, products will likely have been sold below ticketed/advertised price prior to the discount offer.
*Time limits and T&Cs apply. See product for details.
‡Bonus service within 30km from a store. Additional charges apply after 30km.
Excludes eBay and commercial orders. T&Cs apply. See product for details.
>Qualifying conditions, including signing up to StoreCash and downloading Digital Wallet before purchase. Individual product pages on The Good Guys website show which products earn StoreCash. StoreCash expires 90 days after issue and is issued within 5 business days after delivery/collection of qualifying purchase which must be within 60 days of purchase. Personal purchases only. Exclusions and purchase limits apply. Each StoreCash reward must be used in one transaction and no change/credit for any unused balance. Refer to StoreCash T&Cs & Digital Wallet T&Cs for details, including how to be notified about StoreCash deposits to your Digital Wallet.