30 Day Price Guarantee
30 Day Price Guarantee*
When you add Gold Service Extras to your product purchase, you get the added benefit of Gold Service Extras 30 Day Price Guarantee*. If you notice that the price of your product has dropped at The Good Guys or an approved competition within 30 days of purchase, we’ll give you back 120% of the difference as Store Credit.
Not a Gold Service Extras Member? Learn more about Gold Service Extras here
To make a claim
Please Note: To be eligible to make a claim, you must have purchased your product with Gold Service Extras. Evidence of the lower advertised price must be provided at the time the claim is made and must include the date of the advertisement.
Fill in form
Fill in the below form within 30 days of your purchase, to validate the Gold Service Extras purchased with your product.
Provide evidence
The form also requests evidence of where you saw the advertised lower price – so make sure you have the URL ready to submit the approved retailer pricing.
Review claim
Once submitted, the Member Support Team will review your claim including verifying that the price is current, that the item is available for immediate sale and delivery and if eligible, arrange a Store Credit for your claim.
*30 Day Price Guarantee applies to customers who purchase Gold Service Extras in the same transaction as a product and find a lower advertised price online on the same Brand and Model within 30 Days. 30 Day Price Guarantee claims must be made online within 30 days of purchase date and contain evidence of your claim. Limit 1 Claim per product. Claims against Approved Competitors or The Good Guys only. Claims will be reviewed by The Good Guys and approved claims will be issued a Store Credit for 120% of the price difference within 5 business days. Store Credits are valid for 90 days after date of issue and are subject to Store Credit Terms and Conditions. Refer to 30 Day Price Guarantee Terms & Conditions for full details.
Frequently Asked Questions
Need Support?
Update preferences
You can update your details easily by clicking the button below.
If the price of your product drops at The Good Guys or an approved competitor within 30 days of purchase, Members can claim back 120% of the difference as store credit.
Chat with us
The Member Support Team operate Mon-Fri 9am-6pm and Sat 9am-5pm, excluding Nat Public Holidays AET
Noticed a problem with your product? Members can now save time by letting us know about their product issue online!
Have a question about our Gold Service Extras program? Browse our FAQs for speedy answers to the most common questions.
Call us
Prefer to call? Members can call 1300 765 988 Mon-Fri 9am-6pm and Sat 9am-5pm, excluding Nat Public Holidays AET.
*30 Day Price Guarantee applies to customers who purchase Gold Service Extras in the same transaction as a product and find a lower advertised price online on the same Brand and Model within 30 Days. 30 Day Price Guarantee claims must be made online within 30 days of purchase date and contain evidence of your claim. Limit 1 Claim per product. Claims against Approved Competitors or The Good Guys only. Claims will be reviewed by The Good Guys and approved claims will be issued a Store Credit for 120% of the price difference within 5 business days. Store Credits are valid for 90 days after date of issue and are subject to Store Credit Terms and Conditions. Refer to 30 Day Price Guarantee Terms & Conditions for full details.