Help Centre

The Good Guys Help Centre is here to help with any customer service query you have, from your local The Good Guys opening hours to finding a “The Good Guys near me” - our customer’s most popular questions are answered right here. Still need help? Contact us via our contact options below.

FAQs

IMPORTANT UPDATES

ONLINE ORDERS

DELIVERY & SHIPPING INFORMATION

STORE LOCATOR & TRADING HOURS

PROMOTIONS & BONUS OFFERS

GOLD SERVICE EXTRAS

TOP FAQs

SCAM ALERTS

PRODUCT RECALLS & APOLOGY NOTICES

More Handy Links

CLICK & COLLECT

WEBSITE TERMS OF SALE

PRIVACY POLICY

BUYING GUIDES

PRICE GUARANTEE

GOLD SERVICE EXTRAS MEMBER FAQS

PRODUCT FAULTS & CONSUMER GUARANTEES

EMAIL & SMS PREFERENCES

FINANCE OPTIONS

DOING GOOD

¤Discounts apply to previous ticketed/advertised price. As we negotiate, products will likely have been sold below ticketed/advertised price prior to the discount offer.

*Time limits and T&Cs apply. See product for details.

‡Bonus service within 30km from a store. Additional charges apply after 30km. Excludes eBay and commercial orders. T&Cs apply. See product for details.

>Qualifying conditions, including signing up to StoreCash and downloading Digital Wallet before purchase. Individual product pages on The Good Guys website show which products earn StoreCash. StoreCash expires 90 days after issue and is issued within 5 business days after delivery/collection of qualifying purchase which must be within 60 days of purchase. Personal purchases only. Exclusions and purchase limits apply. Each StoreCash reward must be used in one transaction and no change/credit for any unused balance. Refer to StoreCash T&Cs & Digital Wallet T&Cs for details, including how to be notified about StoreCash deposits to your Digital Wallet.