Delivery for Big & Bulky Items
Choose from our delivery options for big and bulky products: Standard Delivery to your door on a day that suits you, or Delivery, unpack, remove, our premium delivery, which includes delivery on an agreed day, unboxing your product, connecting it to your existing power source, and even removing the packaging and old product if you wish.
DELIVERY OPTIONS
*Dishwasher or Cooking / Wall mounting /Table installations are available through The Good Guys Home Services. You can find more information on the installation services we offer here.
STANDARD DELIVERY
Standard Delivery is available on all white goods, laundry appliances and TVs. The appliance will be delivered to your premises and placed in the room of your choice. If the appliance is unable to be safely delivered or placed in the room of choice e.g. too large, please provide the delivery team with an alternative location at the same address to safely and securely place the appliance.
DELIVERY, UNPACK AND REMOVE
Delivery, unpack, and remove is our Premium service, and available on all white goods and laundry appliances (subject to the exclusion below). In addition to Standard Delivery as described above, (excluding where the appliance is a TV) the appliance will be removed from manufacturer packaging. Any tapes, straps or bolts will be removed.
Standard inclusions (eg shelves, drawers) will be setup.
Manufacturer instruction manuals, warranty information, etc. will be separated from the packaging and handed to you or placed close to the appliance. We will perform basic setup of the appliance, for instance placement of internal shelves, drawers, kickboard / plinths, attach handles. The delivery team will level, plug in power cords and turn on the power.
Remove of old appliance
The delivery team will also take away an appliance of similar type and size to the one purchased (including TVs). This old appliance must be disconnected, emptied and cleaned. The appliance must also be removed from the cavity, brackets or wall mounts and ready for transport. If this is not completed prior to the driver arriving, we will not be able to complete the delivery, unpack, remove service.
At your request, in lieu of removal we will relocate your old appliance on your premises, providing it is safe and reasonable to do so however the delivery team will not reconnect it. The delivery team will not load the old appliance onto your vehicle.
Delivery, unpack, removal of a Washing Machine
In addition to the offerings set out, Delivery, unpack, and removal of an old washing machines includes a connection service, where the delivery team will connect inlet/outlet hoses to existing plumbing as supplied standard with the washing machine and turn taps on. The delivery team will demonstrate the functioning of the Washing Machine and run a test cycle. This will be the shortest cycle involving water.
They will not make connections if existing cords or hoses supplied as standard, are not within reach of fittings, the existing fittings are not compatible, modifications to cabinetry are required, or it would be unsafe to make a connection (e.g. a leaking tap, a damaged power outlet). If they are unable to make a connection, they will advise you of the reason and your store of purchase will assist with further support.
Our delivery days to most areas are 7 days a week from 8am to 6pm*
*excl. some public holidays. Delivery days to regional areas will vary.
DELIVERY PREPARATION
ARRANGING DELIVERY
Our delivery team will SMS you by the morning of your scheduled delivery date. If you need to add or update your requested delivery date, please follow the link on your digital tax invoice. For larger items (e.g. Fridges >500Lt’s) our carrier crew may contact you to ask some important questions to plan your delivery, if you are aware of any circumstances which may affect the safe & efficient delivery of your appliance (e.g. stairs, obstructed access, steep driveway) please discuss with our delivery partner.
DAY OF DELIVERY
In most areas our delivery team will SMS a link to live tracking and will contact on approach to your delivery. If our delivery teams schedule has changed, they will contact you and with a revised expected delivery window.
PREPARING FOR YOUR DELIVERY
To enable a smooth delivery of your appliance, please ensure.
There is clear access along the intended path of the appliance
You or another authorised person is present for delivery (appliances cannot be left without an authorised signature)
The delivery vehicle can park adjacent to your premises
Secure any pets for the duration of the delivery
For an existing appliance that the delivery team are removing, please disconnect, empty and clean, prior to the arrival of the delivery team.
WHEN OUR DELIVERY TEAM IS ON SITE
Upon arrival, the delivery team will introduce themselves to you, perform a quick walk through, take photos of the intended route and destination of the appliance/s. If there is pre-existing damage to your house our delivery crews will make note of it.
FOLLOWING DELIVERY
The delivery team will ask you to sign a proof of delivery and will photograph the appliance. If there are any aspects of the delivery that you are unhappy with, please let us know. We value feedback - upon completion of the delivery, you may receive an SMS asking you to rate our service, please take this opportunity to rate your delivery experience with The Good Guys.
FURTHER DELIVERY INFORMATION AND TERMS
WHAT DO WE MEAN BY APPLIANCE
An appliance covered by this delivery service is typically a whitegoods type product or TV (e.g. refrigerators, chest freezers, washing machines, dryers, ovens, cooktops and TV’s larger than 65” etc).
Small items are to be taken by the customer at time of sale or delivery arranged instore via a different delivery network
ABOUT OUR DELIVERY TEAMS
The Good Guys engages several reputable delivery partners to perform home delivery services. We recognise the trust you've placed in us to deliver your appliance therefore each delivery partner is trained to perform delivery to your premises in a safe, efficient manner, and where a delivery, unpack, remove service has been purchased to make basic connections with due care. Our delivery partners are not tradespeople and as such, cannot perform any trades-based work e.g. electrical, plumbing or cabinetry work. You must take all reasonable actions to enable our delivery team to perform their tasks safely and efficiently in a reasonable time.
If the appliance has 'Smart' type features, the delivery partners do not enable these. Under no circumstances do delivery teams mount the appliance to walls or to cabinetry, even if this is to an existing fixture.
CUSTOMER ORDERS
Customers that require an appliance to be ordered or who pay a deposit, must pay for the appliance in full prior to delivery.
DAMAGED OR FAULTY GOODS
If you notice your appliance is damaged whilst the delivery team is on site, please point this out to the delivery team immediately. If you notice damage after the delivery team has left your premises, or the appliance is faulty, please contact your store of purchase immediately.
Please visit here for details of our policies in these circumstances.
Please note: The delivery team will take every care, but we cannot guarantee that floor or walls will not get dirty, wet or incur minor scuffing or minor indentations. If our delivery team deem your delivery to be unsafe or there is the potential to damage your property the delivery team will advise you of your options, which may include delivery into another room of your choosing.
Click here to learn more about our full home delivery terms and conditions.