Q. Can I buy a gift card as a gift and have it sent directly to the person? You can nominate any address for the Gift Card to be sent to. We currently do not have the feature to add a recipient's name
Q. How many gift cards can I buy in one order? You can purchase 3 gifts cards in one order.
Q. What dollar values can I purchase You can only purchase $50, $100 or $200 gift cards online. If you wish to purchase other denominations you can do so instore.
If you purchase a gift card instore, you can load a gift card with any value between $20 and $500. Click here for your local store.
Q. How do I redeem my gift card-in-store or online? a) At The Good Guys Online simply place your items in your cart and proceed to checkout. At the payment screen, enter the digits on the back of the gift card. If you gift card exceeds the price of your purchase, you can pay the difference in price with a Visa/Mastercard or PayPal.
b) In-store at The Good Guys you must have your gift card with you to purchase at the cashier. The Good Guys staff will swipe/scan your card. If your gift card balance exceeds the price of your purchase, you can pay the difference with a selected credit card or cash.
Q. Can I use multiple gift cards for my online purchase? The website will only allow up to 2 gift cards to be redeemed per order.
Q. How do I check the balance of my gift card? You can check your remaining balance online by entering your card details in the cart.
Q. Can I top up the balance of my gift card? No. Gift cards are sold on a one-use only basis. A new gift card will be needed for further purchases.
Q. Who do I contact if I have a problem with my gift card or if it's been lost/stolen? Please contact our Customer Care team on 1300 55 33 80.
Terms & Conditions
The Good Guys Gift Cards (Gift Cards) entitle the holder to goods/services equal to the value stated on the card or remaining after partial redemption.
Gift Cards are only redeemable within any The Good Guys Store in Australia and the online retail store www.thegoodguys.com.au.
Gift Cards are not redeemable for purchases made from The Good Guys eBay store.
Gift Cards may not be exchanged (wholly or partly) for cash and cannot be used for payment of credit or retailer accounts.
The value shown on this card includes GST.
Gift Cards are partially redeemable and any unused balance will remain on the Card and cannot be redeemed for cash.
If the Card holder's order exceeds the amount of the Gift Card, the Card holder will be required to pay for the difference in price between the value of the Gift Card and the retail price of the goods or services.
Gift Cards do not expire. Gift Cards can be redeemed at any time even if a Card specifies an expiry date.
Should The Good Guys suspect any fraud relating to a Gift Card, The Good Guys may refuse to redeem the Card until The Good Guys is satisfied that no fraud has occurred.
Treat Gift Cards like cash. Defaced mutilated, altered, lost or stolen Gift Cards will not be replaced, refunded or redeemed.
Check the available balance of a Gift Card by calling 1300 55 33 80
Gift Cards purchased online can only be purchased in $50, $100 or $200 dominations.
Gift Cards purchased online will be delivered to your nominated address and are not available to be picked up in-store. There is no delivery fee for Gift Cards purchased online.