Product Fault Form
Stress-free. Report your fault online.
Sometimes the unexpected happens, but Gold Service Extras Members don't need to worry. The Member Support Team is dedicated to assisting members with any product assessments, replacements, and repairs from day one.
We know your time is important. Members can now save time by Reporting their Product Fault Online. Get started by entering your details below so we can get to work assisting you!
Frequently Asked Questions
Gold Service Extras Members have exclusive access to the Member Support Team, available Monday to Friday 9am-6pm and Saturday 9am-5pm, excluding National Public Holidays AET. Simply call 1300 765 988 and the team will take care of everything for you.
We will always use an approved repairer for all our product repairs. However, depending on where you live and the type of product you have, it may be necessary to use a competent local repairer to have any repairs completed.
Certainly! We will be in contact with you if there are any issues with your repair.
Need Support?
Update preferences
You can update your details easily by clicking the button below.
If the price of your product drops at The Good Guys or an approved competitor within 30 days of purchase, Members can claim back 120% of the difference as store credit.
Chat with us
The Member Support Team operate Mon-Fri 9am-6pm and Sat 9am-5pm, excluding Nat Public Holidays AET
Noticed a problem with your product? Members can now save time by letting us know about their product issue online!
Have a question about our Gold Service Extras program? Browse our FAQs for speedy answers to the most common questions.
Call us
Prefer to call? Members can call 1300 765 988 Mon-Fri 9am-6pm and Sat 9am-5pm, excluding Nat Public Holidays AET.
