Earn 90 Day StoreCash> Learn More
pay less   just ask our store team, call us 1300 942 765 or pricebeat online on eligible products
seen it cheaper?  Call Us 1300 942 765
The Good Guys
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Product Fault Form

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Stress-free. Report your fault online.

Sometimes the unexpected happens, but Gold Service Extras Members don't need to worry. The Member Support Team is dedicated to assisting members with any product assessments, replacements, and repairs from day one.

MEMBER HUBCONTACT USTERMS & CONDITIONS

We know your time is important. Members can now save time by Reporting their Product Fault Online. Get started by entering your details below so we can get to work assisting you!

Contact information

Order details

Your order number is at the top of your tax invoice. If you don’t have it, sign in at the top of the page to retrieve it. A valid transaction reference is required to progress your claim.

Product details

We understand that Serial Numbers are not always accessible on the product. Some suppliers and repair agents require this to proceed with your case. To avoid delaying your case, please supply the Serial Number where safely possible.
Please provide as much information as possible to assist our Member Support Team with your enquiry.
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Frequently Asked Questions

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30 Day Price Guarantee

If the price of your product drops at The Good Guys or an approved competitor within 30 days of purchase, Members can claim back 120% of the difference as store credit.

Chat with us

The Member Support Team operate Mon-Fri 9am-6pm and Sat 9am-5pm, excluding Nat Public Holidays AET

Report fault

Noticed a problem with your product? Members can now save time by letting us know about their product issue online!

FAQs

Have a question about our Gold Service Extras program? Browse our FAQs for speedy answers to the most common questions.

Call us

Prefer to call? Members can call 1300 765 988 Mon-Fri 9am-6pm and Sat 9am-5pm, excluding Nat Public Holidays AET.

¤Discounts apply to previous ticketed/advertised price prior to the discount offer. As we negotiate, products will likely have been sold below ticketed/advertised price prior to the discount offer.

▽Discount is applied to the Supplier’s previous RRP/list price of relevant products prior to the discount offer.

Store Cash Wallet

>Qualifying conditions, including signing up to 90 Day StoreCash, activating a Digital Wallet before being eligible to earn/win and where a qualifying purchase is required, collecting the product within 60 days. 90 Day StoreCash expires 90 days after issue. Personal purchases only. Exclusions and purchase limits apply. Each 90 Day StoreCash reward must be used in one transaction and no change/credit for any unused balance. Refer to 90 Day StoreCash T&Cs for details, including how to receive 90 Day StoreCash deposit notifications, how to earn & timing for issue of 90 Day StoreCash.