Product Fault Form

Not a Gold Service Extras Member? Learn more about Gold Service Extras here

Stress-Free. Report Your Fault Online.

Sometimes the unexpected happens, but Gold Service Extras Members don't need to worry.
The Member Support Team is dedicated to assisting members with any product assessments, replacements, and repairs from day one.

We know your time is important. Members can now save time by Reporting their Fault Online. Get started by entering your details below so we can get to work assisting you!

Your Product Fault Form

Member Details
Your docket number and date are located on the top of your tax invoice. View Example


Concierge Contact Us

Need to speak to us?

Our operating hours are Monday to Friday 9am-6pm and Saturday 9am-5pm, excluding National Public Holidays AET

To be able to assist, you must be the plan holder or an authorised contact.
1300 765 988