Concierge Gold Service Extras can be purchased with eligible products in store and online at The Good
Guys. Or you can add Gold Service Extras up to 14 days after your purchase by calling the Concierge
Team on 1300 765 988
Add what you want to buy to your online shopping cart then add Gold Service Extras to your
purchase when prompted.
Ask our friendly in-store team to add Gold Services Extras to your purchase.
Call Concierge on
1300 765 988 to add Gold Service Extra up to 14 days after making your purchase.
3 Year Plan
5 Year Plan
7 Year Plan
Products valued at $500 or less (non-tech)
Products valued over $500 (non-tech)
Split system air conditioners valued at $500 or less
Split system air conditioners valued over $500
Dedicated Concierge Team
Your Concierge Team are available where you need them. Monday to Saturday 9am to 6pm AET for any
assistance you may need.
Your appliances are protected and all additional Gold Service Extras benefits are available from
the date you purchase your product for the period you’ve chosen.
Three $20 Store Credits each year
You’ll receive 3 x $20 store credits via SMS or email every 12 months (from purchase date) until
your Concierge membership expires. Store credits can be redeemed either online or at any
of our stores across Australia.
30 Day Price Shield
If the price of your product drops at The Good Guys within 30 days from your date of purchase,
you are eligible to claim the difference back (up to $100) as a store credit.
CONCIERGE EXTRAS – be rewarded!
The purchase of Concierge Gold Service Extras gives you access to a range of fantastic Extras
such as The Good Guys store credits, exclusive member offers and sales, competitions and
giveaways, plus a range of discounts for gift cards, box office events, movie tickets and
Be sure to register your email address and mobile number when you purchase Concierge Gold
Service Extras to ensure you have access to all the benefits your Concierge membership has
$20 The Good Guys Home Services Credit
You have access to a one-off $20 credit that you can put towards any The Good Guys Home Service
including home installation, appliance repairs or air-conditioner cleaning. The Good Guys
Home Services team can make arrangements for you when you’re ready to use it, just give the
team a call 1300 765 988.
30 Days Unlimited Tech Support
As a Concierge member, you have access to 30 days unlimited Tech Support (subject to Fair Use
Policy in GSE T&Cs) over the phone for help with setting up and using your technology – whether
it’s new or something you already own, no matter where you purchased it. The Tech Team can
help you connect your devices using Bluetooth, set up Skype on your laptop or tablet, create
a new email account and set your wireless printer to print photos straight from your phone
using an app. They can also help you install an app on your phone or tablet, like a TV remote
app so you can use your phone or tablet to control your TV.
Concierge Gold Services Extras offers you the certainty of receiving a remedy where your product
is faulty and the time it will take to administer any remedy.
Simple Replacement of products valued at $500 or less
If your product is valued at $500 or less and it’s faulty, your product will be replaced so you
don’t have to wait for it to be repaired. Simply call the Concierge Team and they will arrange
for an assessment to verify the fault either at your local store for small appliances, or
in your home for large appliances. Once the fault has been confirmed, a replacement product
will be organised for you.
$100 Essential Appliance allowance
A $100 eftpos card allowance is available on request if you have an essential appliance that
can’t be repaired within 10 days of the product being assessed. This allowance is available
for washing machines, TVs, dishwashers, ovens, cooktops and split system air-conditioners.
A $100 eftpos card reimbursement is available on request for food spoilage caused by a verified
fault with your fridge.
In-home repairs for Larger Items
The Concierge Team will organise a repairer to come to your home to repair large appliances such
as fridges, washing machines and TVs. If the repair can’t be completed in your home, arrangements
will be made to transport, fix and return the product to you once the repair is completed.
If you decide to sell or give away your appliance, you can transfer the time remaining on your
Concierge Gold Service Extras to another person at no cost. This excludes any store credit
and Concierge Rewards owed to you. Simply call the Concierge team on 1300 765 988 and they
will arrange the transfer for you.
All work carried out by The Good Guys repair network is fully guaranteed.
Small Office Use
If you have a small business with a maximum of five (5) people, technology products can be covered
under the regular Concierge Gold Service Extras Program at no additional cost.
Worldwide travel cover
If your product breaks down while in your possession while you’re travelling, Concierge Gold
Service Extras will arrange to reimburse repair costs up to the value of $250, when you return
Gold Service Extra plans are available for The Good Guys products
Small Home Appliance
Laundry & Kitchen
Televisions & Audio
Tech & Mobile Phones
*Pricing is indicative only. To work out your price add Gold Service Extras to your product in the cart
and select a plan length.