Gold Service Extras

Gold Service Extras

Like a best friend, Gold Service Extras is there for you, with support when you need it most and rewards in between. Simply add Gold Service Extras to you eligible purchase to become a The Good Guys Concierge Member and receive stress -free support from day one along with LOADS of exclusive EXTRAS!

The rewards are great and the competitions are awesome!

Concierge Member: Lindsay, VIC

Being a concierge member really feels that I am being looked after and that I am important to your business and gives me the added incentive to make purchases with an extra discount. To me it’s the little things that keep me coming back.

Concierge Member: Amanda, WA

Concierge Members receive great value product protection, benefits, store credits and rewards. It's just plain good sense to be a Concierge Member!

Concierge Member: Robert, QLD

I love the special offers and competitions, my $20 vouchers, and the peace of mind of my extended warranty. I have been recommending it to friends and family members as a program well worth the initial cost.

Concierge Member: Angela, VIC

I get to see new products before they are in the shops and have them explained. All done in the comfort of my home. Love the competitions too.

Concierge Member: Kim, NSW

Peace of mind, great rewards and excellent service.

Concierge Member: Abhishek, VIC

I love being the VIP customer with special offers and competitions only offered to members.

Concierge Member: Marvin, QLD

Product Care

Gold Service Extras takes the stress out of dealing with faulty products. From the moment you get your new product home, Gold Service Extras provides certainty and support through a range of benefits and inclusions ensuring you are back up and running with a working product in no time


From day one your dedicated support team will look after any product assessments or repairs, arrange replacement products, automatic reimbursements claims, and more.

Simple replacement of products $500 or less

A faulty product valued at $500 or less will be replaced so you don’t have to wait for it to be repaired. Simply call the Concierge Team to arrange for an assessment to verify the fault. Once confirmed, a replacement product will be organised for you.

Repair period

If your product repair takes longer than 20 business days from when we inspect or receive it, you’ll be eligible to have it replaced with an equivalent product. If you’d prefer to continue with a repair, you may request a $100 Store Credit instead.

In-home Repairs for Larger Items

The Concierge Team will organise a repairer to come to your home to repair large appliances. If the repair can’t be completed in your home, arrangements will be made to transport, fix, and return the product to you once the repair is completed.


If you decide to sell or give away your appliance, you can transfer the time remaining on your Gold Service Extras to the new owner at no cost. This excludes any store credit and Concierge Rewards owed to you.

No Lemon

If your enrolled product requires more than two repairs during the life of your plan, we will offer you an equivalent replacement at your request.

$100 Essential Appliance Store Credit

A $100 Store Credit is available on request if you have an essential appliance that can’t be repaired within 10 business days of the product being assessed. Available for fridges, washing machines, TVs, dishwashers, ovens, cooktops, and split system air-conditioners.

Food Spoilage

A $100 Payment Card is available on request for food spoilage caused by a verified fault with your fridge.


A $100 Payment Card is available on request to cover laundry costs caused by a verified fault with your washing machine.


Concierge Rewards provides you with LOADS of EXTRAS! Members receive store credits, access to Try, Review & Keep, exclusive member-only offers, sales, giveaways and a range of discounts on extras like gift cards, groceries, movie tickets and more!

Concierge $20 Store Credits

Concierge Members love receiving their 3 Concierge $20 Store Credits every 12 months* of their plan.

Concierge $20 Store Credits are sent at various times to each Concierge Member by SMS or email and can be used to purchase products at The Good Guys.

Grab that product you’ve been eyeing off or put it towards the purchase you’ve been dreaming of, the choice is yours!

*Concierge Members receive 3 x $20 credits per 12 months of their plan, capped at 9 credits per 12 months, for multiple plan holders.


30-Day Price Guarantee

If the price of your product drops at The Good Guys or an approved competitor within 30 days of purchase, Gold Service Extras members can claim back 120% of the difference via the quick online claim form.

Learn More >

Get the VIP Treatment

Members will receive exclusive access to Bonus Store Credits, Exclusive VIP Offers, competitions, giveaways, and member-only sales events.

Access Discounts on gift cards from a wide range of brands!

Members are spoilt for choice with savings available on everyday essentials and even nonessentials through Concierge Rewards. From groceries and shopping sprees to entertainment and travel, Concierge members have access to great deals from a huge range of brands.

Try, Review & Keep

You’ll be invited to join our Try, Review, Keep program whereby members selected from an application or audition are able to Try, Review and Keep exciting products from huge brands such as Samsung, Electrolux and Dyson. Once Members have reviewed the product, it’s theirs to Keep!

How to Join

Gold Service Extras can be purchased with any eligible product from The Good Guys in store or online. Gold Service Extras must be purchased at the same time as you purchase your product.


Add what you want to buy to your online shopping cart then add Gold Service Extras to your purchase when prompted.

In Store

Ask our friendly in-store team to add Gold Services Extras to your purchase.

Available Plans

3 Year Plan 5 Year Plan 7 Year Plan
Products valued at $500 or less
Products valued over $500
Split system air conditioners valued over $500

Dedicated Concierge Team

Your Concierge Team are available where you need them. Monday to Saturday 9am to 6pm AET for any assistance you may need.