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4.6 out of 5 stars from 58 reviews
90% of users recommend this product
Dear The Good Guys Customer Care Team, I am writing to make a formal complaint regarding my online order 2QM2IP5LZ, placed on 26 August 2026 for a Philips Shaver Series 3000 x 1. I have attached my order confirmation for your reference. Before making the purchase, I researched this shaver across several retailers. I ultimately chose to purchase it online from The Good Guys specifically because your website advised that it would be delivered by 28 August 2026. Other retailers were quoting later delivery dates, so the earlier delivery date was an important factor in my decision to purchase from The Good Guys. It is now 2 September 2026, and the shaver has still not arrived. More concerningly, I received no communication from The Good Guys advising me that there was a problem with my order or that the promised delivery date would not be met. Today, I contacted The Good Guys on 1300 942 765 to find out what had happened. Unfortunately, I did not obtain the name of the customer service representative I spoke with. I was told that the store my order had originally been allocated to did not have the shaver in stock. I asked why nobody had contacted me to let me know, particularly as the delivery date had already passed, but the representative said she did not know. She advised that she had now reallocated my order to the Penrith store. When I asked when I could expect delivery, she told me she did not know and repeatedly stated that reallocating the order was the best and only thing she could do. I then asked if she could please contact the Penrith store to confirm that the shaver was actually in stock and find out when it could be delivered. Initially, she repeatedly refused to do this. I explained that the shaver was an advance Father's Day present for my husband. Our family celebrated Father's Day last Sunday, 30 August, and it was very disappointing and embarrassing that our family was the only one without a present to give because the item had not arrived as promised. I remained patient, calm and courteous throughout the conversation and explained that, having already missed our family celebration, I desperately needed the shaver to arrive before Father's Day this Sunday, 6 September. After I continued to ask for assistance, the representative eventually contacted the Penrith store and confirmed that the shaver was in stock. However, she still could not provide me with any indication of when it would be delivered. I asked why The Good Guys is able to provide customers with a delivery date when making an online purchase, yet once that delivery date is missed, I could not even be given an estimated revised delivery date. Unfortunately, while I was still trying to resolve the matter, the representative ended the call while I was speaking to her. I found this extremely disappointing and upsetting. I had remained calm, patient and courteous throughout the call and was simply asking for assistance with an order that was already overdue through no fault of my own. I do not believe it is unreasonable to expect The Good Guys to investigate an overdue order, provide an updated delivery timeframe and communicate appropriately with a customer. The product has now been confirmed as in stock at your Penrith store. I therefore ask that this matter please be urgently escalated and that my order be arranged for delivery before Sunday, 6 September 2026. I would also appreciate: confirmation of when my order will be dispatched and delivered; an explanation as to why I was not contacted when The Good Guys became aware that the original store did not have the item in stock; and my concerns regarding the handling of today's customer service call, including the call being ended while I was still speaking, to be reviewed. I have attached my order confirmation to assist with your investigation. I chose The Good Guys over other retailers specifically because of the delivery date I was given at the time of purchase. Had I been advised that the item could not be delivered by 28 August, I would have purchased it elsewhere. I would greatly appreciate someone contacting me as soon as possible to resolve this matter and confirm that the shaver will be delivered before Father's Day this Sunday. Thank you. I look forward to your urgent response. Kind regards, Gena Soriano Order: 2QM2IP5LZ
Gena Soriano
Confirmed purchase 2 September 2026
Published on 29 September 2026
This customer is a verified purchaser who may have received an incentive in return for providing an authentic review.
Smooth shave. Quick recharge. Simple operation.
Gary Brown
Confirmed purchase 29 August 2026
Published on 26 September 2026
Yes, I recommend this product.
This customer is a verified purchaser who may have received an incentive in return for providing an authentic review.
This shaver is brilliant. My husband truely loves it. And it doesn’t need charging very often either
Rayleen Stutley
Confirmed purchase 31 August 2026
Published on 24 September 2026
Yes, I recommend this product.
This customer is a verified purchaser who may have received an incentive in return for providing an authentic review.
Very good
Gary Bradshaw
Confirmed purchase 1 September 2026
Published on 22 September 2026
Yes, I recommend this product.
This customer is a verified purchaser who may have received an incentive in return for providing an authentic review.
I had the previous generation of this model, which I used for over ten years. Very happy with this purchase.
G O Connell
Confirmed purchase 23 August 2026
Published on 16 September 2026
Yes, I recommend this product.
This customer is a verified purchaser who may have received an incentive in return for providing an authentic review.
I had the previous generation of this model, which I used for over ten years. Very happy with this purchase.
G O Connell
Confirmed purchase 23 August 2026
Published on 16 September 2026
Yes, I recommend this product.
This customer is a verified purchaser who may have received an incentive in return for providing an authentic review.
Philips Shaver Series 3000, good.
Ed
Confirmed purchase 16 August 2026
Published on 8 September 2026
Yes, I recommend this product.
This customer is a verified purchaser who may have received an incentive in return for providing an authentic review.
Not the closest shave but a good shave still overall. Usb charging with very helpful to not have to have another charger.
IL
Confirmed purchase 13 August 2026
Published on 8 September 2026
Yes, I recommend this product.
This customer is a verified purchaser who may have received an incentive in return for providing an authentic review.
It is very good with the base much larger than others I have had in the past meaning you don’t need to empty the shaver as much. It seems to charge a lot quicker than previous models. Most of all I would say it was certainly value for money.
Graham
Confirmed purchase 30 July 2026
Published on 25 August 2026
Yes, I recommend this product.
This customer is a verified purchaser who may have received an incentive in return for providing an authentic review.
Razor gives a nice clean cut with little effort. No nicking and easy to clean.
Colin
Confirmed purchase 22 June 2026
Published on 18 July 2026
Yes, I recommend this product.
This customer is a verified purchaser who may have received an incentive in return for providing an authentic review.
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The below information is AI generated based on Australian websites information around this item. We have done our best to ensure its accuracy but suggest verifying any information within this tab before purchasing.
The Philips Shaver Series 3000 is a practical rotary shaver for everyday facial grooming, especially for users with short to medium stubble who want wet or dry flexibility. Its strengths are comfortable contour-following heads, easy cleaning, and solid battery life for home or travel. One limitation is that it is less specialised for very close shaves or heavy, coarse beard growth than more premium models.
It is well suited to regular maintenance shaving, but users wanting a very close finish or stronger performance on dense, coarse growth may prefer a more premium shaver range.
7/10 - Suitable for daily grooming with flexible rotary heads and wet shaving option, though premium skin-focused models may feel gentler.
8/10 - Cordless operation, 60-minute battery life, and quick charge make it convenient for short trips and carry-on use.
9/10 - Can be used dry or with gel and foam, making it easy to match different grooming routines.
9/10 - The one-touch open head and washable design make regular cleanup straightforward.
About average - Typical rotary shaver sound profile without any stated low-noise focus.
A: Yes, for light to moderate stubble. Philips Shaver Series 3000 is built for everyday shaving, so longer or denser growth may need extra passes and may not feel as close as a higher-end shaver aimed at heavier beard growth.
A: No. The pop-up trimmer is intended for tidying moustache edges and sideburns, not for full beard shaping or cutting longer growth to an even length. A dedicated beard trimmer is the better choice for regular beard styling.
A: Philips S3144/00 runs for 60 minutes cordless from a 1 hour charge, and a 5 minute quick charge gives enough power for one shave. That suits overnight trips or gym use, but it will still need recharging for longer time away.
A: The main trade-off is shaving performance on tougher growth. Philips Shaver Series 3000 is a value model with flexible heads and self-sharpening blades, but it does not add premium extras such as beard-sensing or a more advanced cutting system.
A: Yes. The shaving head opens with one touch so you can rinse it under water after shaving, which keeps routine cleaning straightforward. It is designed for washable cleaning, but it does not include a self-cleaning dock for automated maintenance.
A: Yes. Philips Shaver Series 3000 keeps operation simple with cordless use, wet or dry shaving, a pop-up trimmer and a battery indicator. It suits buyers moving from blades, but the shaving feel is different and may take a few uses to get used to.
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▽The Good Guys acts as agent for the supplier of this product. Refer to Agency supplier’s T&Cs available on supplier’s website. Discounts apply to Agency supplier’s list price of the relevant product.
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