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4.7 out of 5 stars from 29 reviews
86% of users recommend this product
⭐ 1/5 Stars — Absolutely Appalling Customer Service. Never Again. I cannot begin to express how frustrating and unacceptable our experience with The Good Guys has been. We purchased a brand-new LG washing machine that DID NOT WORK FROM DAY ONE. From the very first use, it displayed an OE drainage error and was completely unusable. While the washing machine was finally repaired this week, the experience of actually getting someone to take responsibility and help us was nothing short of a nightmare. The most infuriating part wasn’t even receiving a defective appliance. It was the complete lack of customer service and accountability that followed. Trying to get assistance was an absolute circus. We were bounced between departments, passed from one person to another, and left trying to figure out who was actually responsible for resolving the issue. Rather than having someone take ownership of the problem, we were forced to navigate a ridiculous and unnecessarily complicated process just to get a BRAND-NEW appliance functioning. For a retailer of this size, the lack of coordination, communication, and basic customer support is genuinely astonishing. We were even told this was a known issue, yet obtaining the necessary part involved further delays. Meanwhile, we were left without a working washing machine despite having paid for a brand-new one. Why should a customer have to chase multiple departments and fight to get assistance for a product that was defective the moment it arrived? The fact that the machine was eventually repaired does not excuse the horrendous service leading up to it. A repair is the absolute bare minimum, not some extraordinary act of customer service deserving of praise. The Good Guys had an opportunity to turn an unfortunate product defect into a positive customer service experience. Instead, they demonstrated just how difficult, disorganised, and exhausting their after-sales support can be. If this is how The Good Guys handles a brand-new appliance that has never worked, I would hate to see how they treat customers with problems outside the initial purchase period. We have three young children and rely on having a functioning washing machine. This entire ordeal caused completely unnecessary stress, inconvenience, and wasted time. The washer may finally be working, but The Good Guys have permanently lost our business. I would strongly encourage anyone considering purchasing a major appliance here to think twice. A competitive price means absolutely nothing when the after-sales service is this atrocious. Absolutely unacceptable. Never again.
Anonymous
Confirmed purchase 30 September 2026
Published on 27 October 2026
This customer is a verified purchaser who may have received an incentive in return for providing an authentic review.
love the extra large size and ease of using this machine . super quiet
Tricia Semmens
Confirmed purchase 13 September 2026
Published on 7 October 2026
Yes, I recommend this product.
This customer is a verified purchaser who may have received an incentive in return for providing an authentic review.
Anonymous
Confirmed purchase 22 August 2026
Published on 15 September 2026
Yes, I recommend this product.
This customer is a verified purchaser who may have received an incentive in return for providing an authentic review.
Anonymous
Confirmed purchase 13 August 2026
Published on 9 September 2026
This customer is a verified purchaser who may have received an incentive in return for providing an authentic review.
Great product
H
Confirmed purchase 13 August 2026
Published on 9 September 2026
Yes, I recommend this product.
This customer is a verified purchaser who may have received an incentive in return for providing an authentic review.
Anonymous
Confirmed purchase 29 July 2026
Published on 27 August 2026
This customer is a verified purchaser who may have received an incentive in return for providing an authentic review.
Anonymous
Confirmed purchase 29 July 2026
Published on 27 August 2026
This customer is a verified purchaser who may have received an incentive in return for providing an authentic review.
Great machine very quit
Carol Vujic
Confirmed purchase 23 July 2026
Published on 19 August 2026
Yes, I recommend this product.
This customer is a verified purchaser who may have received an incentive in return for providing an authentic review.
Anonymous
Confirmed purchase 26 July 2026
Published on 18 August 2026
Yes, I recommend this product.
This customer is a verified purchaser who may have received an incentive in return for providing an authentic review.
We got the LG 14 kg front loader and have been very happy. We were able to get the machine for a good price and it does a really good job of washing the clothes
Matt
Confirmed purchase 3 July 2026
Published on 28 July 2026
Yes, I recommend this product.
This customer is a verified purchaser who may have received an incentive in return for providing an authentic review.
You've viewed 10 of 29 reviews
The below information is AI generated based on Australian websites information around this item. We have done our best to ensure its accuracy but suggest verifying any information within this tab before purchasing.
This 14kg LG front load washer is built for large households needing to wash big family loads, towels and bedding in fewer cycles. It suits buyers who want smart app control, a quick 39-minute wash for small loads and a steam allergy cycle. Its main limitation is the 1000rpm maximum spin speed, which may leave heavier items wetter than faster-spinning premium models.
The 1000rpm maximum spin speed is lower than some premium front loaders, so heavy fabrics and bedding may come out wetter and need longer drying time.
8/10 - Steam allergy cycle and front load washing support gentle fabric care, though the feature set is not as specialised as top-end fabric-care models.
4 Star WELS - 144L per wash cycle
Excellent for large families and frequent big loads, including king-size bedding, towels and multiple outfit changes.
6/10 - No noise figure is provided, so it appears typical rather than especially quiet for the category.
8/10 - The steam-based Allergy Care cycle makes it well suited to households washing bedding, baby clothes and other allergy-sensitive items.
A: Yes, in many standard-depth laundries. LG WXLS-1014GX measures 650mm wide, 645mm deep and 950mm high, but the left-hinged door still needs front clearance to open fully and load bulky items without awkward access.
A: Yes, the 14kg drum is sized for bulky loads such as king-size bedding, towels and multiple sets of clothes in one cycle. Dense items can still come out damp after spinning, so drying time may be longer than for lighter loads.
A: LG WXLS-1014GX has a Turbo Clean 360 cycle that finishes a 3kg load in 39 minutes. It suits small everyday washes rather than a full family load, so larger or dirtier loads will need a longer cycle for better wash coverage.
A: Yes, the 1000rpm spin removes a good amount of water before drying. LG WXLS-1014GX will still leave dense loads such as towels or bedding wetter than light clothing, so allow extra dryer or line time for heavier items.
A: LG ThinQ lets you start a wash remotely, check cycle status, and manage cycles from a phone. It adds convenience for busy households, but the washer still needs Wi-Fi and app setup before those remote features can be used.
A: LG WXLS-1014GX is best suited to large families, shared homes and households washing bedding or towels often. It can be more washer than needed for singles or couples who mostly run small daily loads and have limited laundry space.
A: LG WXLS-1014GX has a 4.5 star energy rating. A higher star rating generally means lower running costs than other 14kg washers with a lower rating, though actual electricity use still depends on the cycle chosen and load size.
¤Discounts apply to previous ticketed/advertised price prior to the discount offer. As we negotiate, products will likely have been sold below ticketed/advertised price prior to the discount offer.
▽The Good Guys acts as agent for the supplier of this product. Refer to Agency supplier’s T&Cs available on supplier’s website. Discounts apply to Agency supplier’s list price of the relevant product.
>Qualifying conditions, including signing up to 90 Day StoreCash, activating a Digital Wallet before being eligible to earn/win and where a qualifying purchase is required, delivery/collection of product within 60 days. 90 Day StoreCash expires 90 days after issue. Personal purchases only. Exclusions and purchase limits apply. Each 90 Day StoreCash reward must be used in one transaction and no change/credit for any unused balance. Refer to 90 Day StoreCash T&Cs for details, including how to receive 90 Day StoreCash deposit notifications, how to earn & timing for issue of 90 Day StoreCash.