Customer Guide
Customer Guide

Customer Guide
Customer Guide

At The Good Guys Home Services, we understand the trust you’ve placed in us to provide you with high quality workmanship, and also the need to get your home installation done quickly and easily. Below is a simple guide to show you how your home installation will be completed.

Customer Guide


Following the receipt of your payment, we’ll automatically create your work order and assign your home installation to our trusted professionals for your preferred date. We’ll keep you up to date via Email or SMS, so please be sure to provide your current email address and mobile number when booking. Please note: for home services and installations booked online there may be a delay with processing.


Within minutes of paying for your home service or installation in store or by phone, you’ll receive a confirmation email or SMS from us containing the details of your work order, the service provider completing your installation and your link to the terms and conditions of the service. Terms and conditions can also be viewed at; Please review this information and contact us if there are any issues.

If you have booked a home service or installation online please expect confirmation by email or SMS within 24 hours.

Updated information will also be available for you at All you need to access this page, is your work order number and the mobile number you provided when you made the booking. From this job tracking page you can message your service provider, view your product delivery details or request an alternative date for your installation.


Before your home installation takes place, your service provider will confirm the details of your service and co-ordinate a mutually agreed date to complete your job. Every home installation is different. You may request additions to the service, or additional work may be required to complete your installation properly. So before commencing your installation, your provider will let you know if there are any additional costs required and itemise these for you in an email. You may accept these costs by clicking the link provided and making payment via Visa or MasterCard. Alternatively, let your service provider know if you don’t want to proceed with the installation. (Please note direct payments to service providers are not permitted and may void your guarantee). Upon your acceptance of the final details, we’ll complete the additional works.


Once your home installation has been finished, your service provider will complete their service checklist and ask for your sign off to confirm that the work has been completed to your satisfaction. Once they’ve received your go ahead, they’ll mark the job as complete. We ensure any required compliance certificates are uploaded to the job tracker, so you can download and print these documents if required.


Once your Home Installation is complete, The Good Guys Home Services will email a copy of your final Tax Invoice for your records. At this point, you’re all set – enjoy your brand new appliance!

For further enquiries, please contact The Good Guys Home Services on
1300 748 190
Monday to Saturday 9am to 6pm AET
Email The Good Guys Home Services at

Home Services Network Pty Ltd ABN 56 622 336 350 t/as The Good Guys Home Services (NSW Contractor Licence Number 319335C, QBCC Trade Contractor Licence Number 15086123, SA Building Work Contractor Licence BLD 286495, TAS Contractor Licence No. 15605877, NT Electrical Contractor Licence Number C3784), does not perform gas fitting, electrical or plumbing work. All gas fitting, electrical and plumbing work is performed by licensed subcontractors engaged by The Good Guys Home Services, and all required electrical and gas safety/compliance certificates are issued by these licensed subcontractors.

*Prices accurate June 2019, please note prices vary regionally. Please contact your local store for pricing queries.