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The Good Guys gift cards are the perfect gift for any occasion. You can buy Gift Cards in
store or purchase eGift Cards online - powered by True Rewards, for any value between
$20 and $500. The Good Guys gift cards make choosing gifts for weddings, housewarmings,
farewells, clients, staff and birthdays a piece of cake. StoreCash> cannot be
earned or redeemed on this product.
Simply sign in using your existing account at The Good Guys or create a new
account by entering in your details and creating a password.
Choose an eGift card amount from $20-$500. Add your recipients details, and
your personalised message, or select from some of ours. Select when and how
you’d like your eGift card sent (please note SMS incurs a $0.50 fee).
Save your credit card details (first time only). For your security, an
initial $1 charge is processed to your account with a unique code straight
away. Enter the code found on your credit card statement to validate your
credit card and proceed to final payment (reduced by $1).
Your recipient will receive their eGift Card via SMS or email in minutes, or
on the date you select. The eGift card can be used as it arrives, printed,
or added to a mobile digital wallet. You’ll be emailed your Tax Invoice from
The Good Guys Gift Cards can be purchased at a range of values between $20 and $500. Online
eGift cards are available in $20, $30, $40, $50, $75, $100, $150, $200, $250, $300, $400 and
$500 amounts. In store you can load any amount onto a Gift Card.
eGift Cards are sent via email or SMS (additional fee of $0.50 applies for SMS). The eGift
Card can be redeemed as it arrives, can be printed, or from a mobile you can also add the
eGift Card to your digital Wallet (Apple Pay and Google Pay compatible).
Yes. The Good Guys eGift Cards can be delivered directly to anyone nominated by you. All you
need to do is provide their name, and email or mobile number. Please note additional fee of
$0.50 applies for SMS delivery.
If you do not select a future date, your The Good Guys eGift Card should be delivered via
email or SMS to the recipient within minutes of completing your transaction. For gift giving
convenience, you also have the option to select future dates for sending your eGift Cards.
To ensure your eGift Card transactions are as secure as possible. We ask customers to
validate that they have access to the credit card account provided, by re-entering a code
provided in an initial $1 transaction. We’ll only ever ask you to do this once, which means
if you want to purchase further eGift Cards with that credit card it’s very simple and fast
No, StoreCash> cannot be earned or redeemed on this product.
Yes. You can write a message to the recipient to personalise your gift, or if you need
inspiration you can also select from some pre-written messages.
True Rewards is a business engaged by The Good Guys to help provide you with the most
seamless experience for purchasing and sending The Good Guys eGift Cards. On our behalf,
True Rewards take your eGift Card payment, electronically distributes your eGift Card(s) and
provides you with your Tax Invoice.
We accept MasterCard or Visa Credit Cards for online purchases. If you require an alternative
payment method this may be accommodated for you in store.
Physical Gift Cards can be purchased in store only. Only eGift Cards (electronically sent)
are available for purchase online.
Yes, the website will allow up to 2 eGift cards or gift cards to be redeemed per order. More
than 2 eGift cards or Gift Cards can be used in-store.
Head to our Help Centre to contact us if required: https://www.thegoodguys.com.au/help-centre. Please make sure you
include your contact details, eGift card or Gift Card number and/or tax invoice and we’ll
respond within 2 business days. Alternatively, you may contact the phone number shown on
your eGift card or printed on the back of your gift card.
No. Refunds will be paid back to the original payment method used.
For online purchases, the balance of any The Good Guys eGift Card or Gift Card can be
obtained by selecting Gift Card option within the cart, entering the eGift card or Gift Card
number and clicking on “check balance”. If your Gift Card or eGift card was purchased on or
after 23rd October 2018 (illustrated by the ‘Powered by Vii’ logo), then the balance of your
card can also be obtained at: thegoodguysgiftcards.viisolutions.com.au.
If your eGift card or Gift Card was purchased prior to 23rd October 2018 please contact the
number printed on the reverse of your card.
Your balance can also be obtained in-store.
All Gift Cards issued by The Good Guys do not expire.
You can purchase as many gift cards as you like in one order.
1. In these Terms & Conditions “Gift Card” refers to The Good Guys branded gift cards
which can be only be used at The Good Guys.
2. Gift Cards entitle the holder to goods/services equal to the value stated on the
Gift Card or remaining after partial redemption.
3. Gift Cards can only be redeemed to pay for purchases made at any The Good Guys
Store, the online retail store: www.thegoodguys.com.au and The Good Guys phone
sales line (1300 942 765).
4. Gift Cards are not redeemable for goods purchased from The Good Guys eBay store.
5. Gift Cards are not redeemable for goods purchased from The Good Guys Commercial
(including goods purchased from The Good Guys Commercial websites).
6. Gift Cards cannot be used for payment of credit or in-store customer accounts.
7. Gift Cards may not be exchanged (wholly or partly) for cash.
8. The value shown on the Gift Card includes GST.
9. Gift Cards are partially redeemable and any unused balance will remain on the Gift
Card and cannot be redeemed for cash.
10. If the card holder's order exceeds the amount of the Gift Card, the Gift Card
holder will be required to pay for the difference in price between the value of the Gift Card and the retail
price of the goods or services.
11. All Gift Cards do not expire. Gift Cards can be redeemed at any time, even if a
Gift Card specifies an expiry date.
12. Third party gift cards sold at The Good Guys or at third party locations where
The Good Guys is one of several participating retailers on the gift card (Third Party The Good Guys Gift
such as Ultimate Gift Cards (e.g. Ultimate Gift Card for Home) and The Card Network Gift Cards (e.g. The Home
Gift Card), will be subject to any expiry date stated on those cards.
13. Should The Good Guys (acting reasonably and in good faith) suspect any fraud
relating to a Gift Card, The Good Guys may refuse to redeem the Gift Card or cancel the redemption of the Gift
Card prior to the relevant goods/services paid for using the Gift Card being provided to the holder.
14. The Good Guys is not liable for any lost or stolen Gift Cards. Please contact The
Good Guys immediately if your Gift Card has been lost or stolen. Lost or stolen Gift Cards will be replaced by
The Good Guys if satisfactory proof of purchase is provided and the Gift Card has not been redeemed. Where
satisfactory proof of purchase is not provided or the Gift Card has been redeemed, replacement by The Good Guys
is entirely at The Good Guys discretion.
15. Gift Cards and Third Party The Good Guys Gift Cards cannot be used to purchase
another The Good Guys branded Gift Card or another third party gift card e.g. Xbox Gift Cards, Sony Playstation
16. Gift Cards cannot be refunded or returned, unless otherwise required by law
(including the Australian Consumer Law).
v.3 November 2023
¤Discounts apply to previous ticketed/advertised price. As we negotiate, products will likely have been sold below ticketed/advertised price prior to the discount offer.
>Qualifying conditions, including signing up to StoreCash and downloading Digital Wallet before purchase. Individual product pages on The Good Guys website show which products earn StoreCash. StoreCash expires 90 days after issue and is issued within 5 business days after delivery/collection of qualifying purchase which must be within 60 days of purchase. Personal purchases only. Exclusions and purchase limits apply. Each StoreCash reward must be used in one transaction and no change/credit for any unused balance. Refer to StoreCash T&Cs & Digital Wallet T&Cs for details, including how to be notified about StoreCash deposits to your Digital Wallet.