Report a Product Fault Online

Sometimes the unexpected happens. We’re here to support you.

We’re adopting new ways of supporting the health & safety of our customers and team members during this time. Enter your contact information and the details of your faulty product in the form below. We will work to provide you a suitable solution.

Please understand that we may experience some service disruptions at this time.

We appreciate your understanding as we prioritise cases associated with the following key products: Refrigerators, Freezers, Washing Machines, Essential Heating/Cooling, Cooktops and Ovens. If you have experienced a fault with a product not listed above, we will do our best to assist you.

Once your form is submitted, you can expect contact from one of our team by email or phone to inform you of next steps. Please be aware, this may take up to 2 business days.

We appreciate your patience and understanding.

Product Fault Form


Your docket number and date are located on the top of your tax invoice. View Example


We understand that Serial Numbers are not always accessible on the product. Some suppliers and repair agents require this to proceed with your case. To avoid delaying your case, please supply the Serial Number where safely possible.

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Please provide as much information as possible to assist our team with your enquiry.


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