Frequently Asked Questions

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General | How To Buy | Product Support | Gold Service Extras 30 Day Price Guarantee | Gold Service Extras $20 StoreCash> | Email & SMS Preferences | Gold Service Extras Discounts | Consumer Rights

Have a question about our Gold Service Extras program? Browse our FAQs for speedy answers to the most common questions. Are you already a Gold Service Extras Member? Access your dedicated Member Support Team here.

General

Gold Service Extras

How To Buy

Product Support

Gold Service Extras 30 Day Price Guarantee

Gold Service Extras $20 StoreCash>

Email and SMS preferences

Consumer Rights

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Use this enquiry form to send a speedy message to the Member Support Team

For us to be able to assist you, you must be the plan holder as an authorised contract. Please have your purchase and membership details ready prior to contacting us.

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Update Your Preferences

You can update your details easily by clicking the button below.
 

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Report Your Fault Online

Noticed a problem with your product? Members can now save time by letting us know about their product issue online!

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Chat With Us

The Member Support Team operate Monday to Friday 9am-6pm and Saturday 9am-5pm, excluding National Public Holidays AET.
 

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Call Us

Prefer to call? Members can call 1300 765 988 Monday to Friday 9am-6pm and Saturday 9am-5pm, excluding National Public Holidays AET

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