Concierge Frequently Asked Questions | The Good Guys

Message Dialog

Display Update Message

Product Comparison ×

The maximum number of products that can be compared is 4. Please refine your selection.

View Compare Product

Your session is about to timeout due to inactivity. Click OK to extend your time for an additional 30 minutes.

Set your store (tap here to set store)

Search

Suggested keywords menu

Display All Link

Suggested site content and search history menu

Promos &
Catalogues

Change Store

Set your store
To view stock availability
Find a Store

Change Store

Your store is:

Get directions | Store details

Change Store No stores can be found within 500km of the delivery location.
Please try a different postcode
or suburb

Change Location

Your delivery location is:

Next Day Delivery

Is this your delivery location?
Change

Shopping Cart

Products
- QUICK LINKS
- Design Your Kitchen
- Big TVs
- Stay Entertained At Home
- Working From Home
- Heating Sale
- Dryers
- Tax Time Deals
- Weekly Catalogues
- Dishwashers
- Coffee Machines
- Mobile Phones & Plans
- Gift Cards
BRANDS

Featured Brands

View all brands
What's New
What's New

LG 2020 TVs
Upgrade your viewing.

Microsoft Surface Book 3
Powerhouse performance.

Samsung 2020 TVs
The TV that changes everything.

LG CordZero
Powerful cordless freedom.

Tefal Cook4Me + Connect
Fast, easy and full of ideas!

Microsoft Surface Go 2
Perfectly portable.

Trending Now

Winter Pressure Cooker Recipes
Cooking with Tefal Cook4Me.

Technology Upgrades for EOFY
Elevate your work and business environment.

Create the Ultimate Home Theatre
Make movie nights magic again.

Beat the Winter Chills with our Heating Guide
All our tips, picks and tricks for winter 2020.

7 New Ways to Use Your KitchenAid
Take your baking to the next level.

Tips on Small Business Tax Breaks
Make the most of Tax Time 2020.

DISCOVER THE LATEST AND GREATEST IN ALL THINGS TECH, HOME & MORE

VIEW ALL
Kinsman Kitchens Competition

WIN a $10,000 Kinsman Kitchens Upgrade PLUS Omega Appliances^

Telstra Mobile & Home Broadband Plans

Discover our exclusive deals on Telstra mobile and broadband SIM only plans.

It’s EOFY Time!

Make the most of tax time and discover
deals on all your business essentials.
SERVICES

Need an Installation or Repair?
Choose The Good Guys Home Services.

Which product can we help you with?

OVENS

COOKTOPS

RANGEHOODS

DISHWASHERS

DRYERS

AIRCONS

HEATERS

TVs

AUDIO

ANTENNAS

TECHNOLOGY

FRIDGES

SMART HOME

CEILING FANS

REPAIRS

A/C
CLEANING

Why choose us?

That’s easy. Our team of licensed professionals are qualified and insured. We handle just about everything so you don’t have to – we deliver, connect, install, test and…if you’d like us to…we’ll even remove your old appliance. We’re totally transparent with our pricing and with all work guaranteed, there’ll be no nasty surprises down the line.
Faults & Repairs
At this time, we’re asking our customers to use our online form if they are experiencing a fault with their product.
- The Good Guys Customers click here.
- Concierge Members click here.
Concierge Members
Concierge Gold Service Extras

Your Benefits

Get the latest news and your exclusive offers here.

Concierge $20 Store Credits

Tips on how to make the most of your Concierge Credits.

FAQs

All your questions about Concierge Gold Service Extras answered.

Report a Faulty Product

Members – start your report online for speedy service.

Contact your Concierge Team

We're here to help.

Concierge 30 Day Price Guarantee

Seen a better price? Concierge Members enjoy peace of mind shopping.
Concierge Gold Services Extras

Everything you need to know on the benefits of becoming a Member.

Learn How to Become a Member

Get started now to enjoy all of the best Concierge Member Benefits.
Heating

Your delivery location

ENTER A LOCATION
Enter a postcode or suburb to see product availability, estimated delivery dates and costs.

Please enter a valid postcode or suburb

Please enter a valid postcode or suburb

Your preferred store

Find your nearest store
Enter a postcode or suburb then select your preferred local store.

Warning!

No stores can be found within 500km of the search data. Please try a different postcode or suburb

FIND

Please enter a valid postcode or suburb

Home
Concierge Frequently Asked Questions