More Options

Delivery, Shipping & Pick Up In Store

Have a question about our delivery options – including Door to Door home delivery and Premium Delivery services? Head here for all our Delivery options or browse our FAQs below for speedy answers to the most common questions.

Yes, you can choose next day delivery for large big & bulky products such as air conditioners, cooker, chest & upright freezers, washers, dryers and TVs delivered by The Good Guys. We offer next day delivery to most Sydney, Brisbane, Perth, South Australia, Western Australia and Melbourne metro areas Monday to Sunday at no additional cost. Small appliances are excluded as they are delivered by Australia Post or Team Global Express.

We may have blackout periods for next day delivery dates during busy periods such as Christmas, Boxing Day, Anzac Day and Good Friday.

Read full Home Delivery Terms & Conditions here.

Our next day delivery order cut-off time is 4pm Monday – Sunday. Read full Home Delivery Terms & Conditions here.

Door to Door delivery is our standard delivery service. Taking your purchased product from one of our stores to your nominated delivery address. Door to Door delivery is available on all products listed for sale and purchased online on our website.

Premium delivery is The Good Guys upgraded delivery service. We offer a Premium Delivery service in most metropolitan areas and selected regional areas. Premium delivery is available for large kitchen & laundry appliance. We deliver, unbox, plus remove your old appliance including the packaging. Simply select the premium delivery option in the shopping cart during checkout when you place your order.

Premium delivery is not available for televisions, entertainment units, portable appliances, technology products, heating/cooling and accessories.

Standard charges apply for single storey dwellings, additional charges may apply for dwellings with stairs. If you have purchased Premium delivery and would like your old product to be taken away, it must be fully disconnected or uninstalled and be readily available for easy removal upon delivery of your new product.

Please note that installations are not included as part of the delivery price. Please click here to refer to The Good Guys Home Services web page for more information. Read full Home Delivery Terms & Conditions here.

If you need your product installed, there is an extensive range of fully guaranteed installation services available for purchase from The Good Guys Home Services. Please click here to refer to The Good Guys Home Services web page for more information.

The Good Guys do not deliver to PO Boxes or Parcel Lockers or international addresses.

The postcode search bar on the delivery page, product page or in the cart will confirm the delivery options available in your area. The cost of delivery is based on the product, your postcode and the delivery zone that it falls into.

The delivery of products to some remote/isolated areas may be to the closest barge or Freight Company. You will then need to arrange continued delivery (including any additional cost) from the depot to your home address. Read full Home Delivery Terms & Conditions here.