Mobile

You can add Mobile Extras to any mobile phone of your choice, although some plan types are limited to the purchase price of the phone. For example, the $49 12-Month Upfront plan can only be attached to phones with a purchase price of $500 or less.

Once you plan is set-up, you will receive an email or SMS with a link to a digital download and redemption code. Follow the steps on screen and accept the terms and conditions.

You will receive an email from The Good Guys to download and install the SquareTrade Cloud app. Follow the instructions, accept the terms and conditions to set up your account.

Your 256GB of SquareTrade cloud storage is linked to your mobile number and you can only have one SquareTrade cloud storage account, assigned to one mobile number.

It is important to provide your correct mobile number and email address. If you don’t receive your SMS with a payment link, which is only valid for 24 hours, you’ll need to contact the store.

The easiest and quickest way to arrange for a phone swap is to go online squaretrade.com.au and select File a Service Request.

If you have an Apple mobile phone and you have a Monthly Subscription Plan, you can contact Apple or an Apple Authorised Service Provider for a refurbished phone swap and screen replacement.

You can upgrade your current phone to a different model by calling SquareTrade on 1800 430 832. We’re open from 9:00am to 5:30pm, Monday to Saturday AET.

You’ll need valid photo ID such as a driver’s licence or passport to proceed with a trade-in service request. If you are under 18 years of age and the registered owner of the device, you may not be able to proceed with an Upgrade Anytime service request.

If your phone is an Apple mobile phone and you have a Monthly Subscription Plan, you can contact Apple for a Screen Replacement and a Swap Anytime service request and swap for a certified refurbished iPhone.

You can visit a Genius Bar at an Apple store or an Apple Authorised Service Provider and pay any applicable service request fee to Apple. You don’t need to raise a service request with SquareTrade.

Swap (your phone) Anytime

When you choose to swap your phone, we will arrange to swap your current phone for the same make and model or a similar model, if your current model is not available. The phone you choose to swap for can be a certified refurbished phone or a new phone.

Upgrade (your phone) Anytime

When you choose an upgrade, your current phone will be assessed for its Trade-In value. Your phone’s preliminary trade-in value will be given to you as a store credit, which you can use towards the purchase of any new phone.

You can access technical support for your mobile phone by calling 1800 430 832. You will receive tech support and advice for technical problems related to your mobile phone itself and any software it was supplied with when you purchased your phone. This includes tech support for SquareTrade cloud storage and mobile security software.

If you have a Monthly Subscription Plan and your phone is an Apple mobile phone, you’ll get priority access to Apple experts through getsupport.apple.com for questions about your phone.

If your phone is lost or stolen, you will not be able to make an Upgrade Anytime or Swap Anytime service request, or a Screen Replacement (Monthly Subscription only). Additionally, you will not be able to utilise the Technical Support and the Mobile Security features of you plan.

You should contact SquareTrade to cancel your Monthly Subscription, as Mobile Extras cannot be transferred to another mobile phone.

The easiest way to manage your account is to go online squaretrade.com.au and select Manage My Plans. If you choose to cancel your Mobile Extras plan after the cooling off period, you will not receive a refund for subscription fees already paid.

You can swap your phone for any reason, for the same or similar model, however a Service Fee and Service Request Limits will apply.

If you suspect your phone is faulty, you may be eligible for a repair or replacement under warranty. You can find out more by visiting or calling your nearest The Good Guys store.