Mobile

The Good Guys Mobile Extras comes with everything you need to get the most out of your mobile.

Life’s essential companion
deserves a buddy

From waking us up in the morning to saying goodnight, phones keep us connected. Whether it’s playing our favourite tunes, storing snaps to shopping and paying bills, phones keeps us on schedule and help us get stuff done.

That’s why every new phone needs Mobile Extras—a friend for your mobile, it’s packed with features to keep your phone running, optimised and connected to your digital life.

Get all of these Extras for only $12.99 a month

(or choose Upfront Fixed Term Plans from $49 per year)

swap
anytime

Replace your phone for any reason stress-free. (Service fees apply.)

Fixed-Price
Screen Replacement

Low fixed-price screen replacements for any reason. (Service fees apply.)

Tech
support

Get help setting up a new phone, troubleshooting common issues, and more.

Anti-virus &
256GB Cloud Storage

Securely back up your photos, videos, and other content.

upgrade
anytime

Trade in your phone and receive a store credit toward the purchase of a new one.

AppleCare
Service & Support

Contact Apple for tech support, screen and refurbished phone replacements for iPhones.

Or choose the friend
that’s right for you

PLAN OPTIONS

Monthly
Subscription
1-Year Upfront
Phones $500 & over
1-Year Upfront
Phones Under $500
Plan Price $12.99/monthly $99/year $49/year
24/7 Tech Support
Mobile Security
Upgrade Anytime
Swap Anytime — New
Swap Anytime — Refurbished
$45 Fixed Screen Replacement
256GB Cloud Backup
AppleCare Service & Support
The Good Guys Concierge Rewards

The AppleCare Services logo is a trademark of Apple Inc., registered in the U.S. and other countries.

New benefits explained*

*The summary of features above is subject to the full terms and conditions of The Good Guys Mobile Extras as outlined in the Product Disclosure Statement.

How to join

1.
Purchase your new mobile phone in-store or online.
2.
Before taking possession of your phone, add the Mobile Extras plan that’s right for you in-store or by calling 1300 765 988
3.
Start enjoying your new phone with the added benefits of Mobile Extras immediately!

Shop Popular Mobile Phones

Service request fees and limits

SERVICE REQUEST LIMITS

Monthly
Subscription
1-Year Upfront
Phones $500 & over
1-Year Upfront
Phones Under $500
Swap Anytime — New
Same or similar model phone replacement
Up to 2
service requests
per year
1 service request 1 service request
Swap Anytime — Refurbished
Same or similar model phone replacement
Not available
Screen Replacement Not available

SERVICE FEES

Monthly
Subscription
1-Year Upfront
Phones $500 & over
1-Year Upfront
Phones Under $500
Swap Anytime — New
Same or similar model phone replacement
$249 $249 $129
Swap Anytime — Refurbished
Same or similar model phone replacement
$149 $149 Not available
Screen Replacement $45^ $45^ Not available

^$149 service fee if screen is not able to be replaced and replacement device provided instead.

REWARds

Concierge Rewards provides you with LOADS of EXTRAS! Members receive store credits, access to Try, Review & Keep, exclusive member-only offers, sales, giveaways and a range of discounts on extras like gift cards, groceries, movie tickets and more!

Click here to learn more!

Frequently asked questions

The Good Guys Mobile Extras is issued by SquareTrade Australia Pty Ltd ABN 52 631 111 861, AFSL 525628 (SquareTrade). The Good Guys Discount Warehouses (Australia) Pty Ltd (The Good Guys) has been appointed as an authorised representative of SquareTrade to deal in The Good Guys Mobile Extras plans, by arranging for SquareTrade to issue, apply for, acquire, vary or dispose of the product. Please consider the Product Disclosure Statement and Target Market Determination (which are available from https://www.thegoodguys.com.au/concierge/mobile-extras) to see if this product is right for you.