Contact Gold Service Extras Team
Contact the Member Support Team
Gold Service Extras Members have access to the dedicated Member Support Team for assistance with any product support issue or enquiry about Gold Service Extras benefits, offers and competitions.
Before you get in touch – our handy FAQs might be able to help! Click here to read the FAQs or use the enquiry form below to send a speedy message to the friendly Member Support Team.
Following up a previously reported fault?
Follow up your existing Gold Service Extras product fault case
Have a $20 90 Day StoreCash> enquiry?
Have an enquiry about $20 90 Day StoreCash>, let us know!
Following up a 30 Day Price Guarantee claim?
Follow up the progress of your existing 30 Day Price Guarantee
Have another Gold Service Extras enquiry?
Have a question we haven't covered? Get in touch!
Need Support?
Update preferences
You can update your details easily by clicking the button below.
If the price of your product drops at The Good Guys or an approved competitor within 30 days of purchase, Members can claim back 120% of the difference as store credit.
Chat with us
The Member Support Team operate Mon-Fri 9am-6pm and Sat 9am-5pm, excluding Nat Public Holidays AET
Noticed a problem with your product? Members can now save time by letting us know about their product issue online!
Have a question about our Gold Service Extras program? Browse our FAQs for speedy answers to the most common questions.
Call us
Prefer to call? Members can call 1300 765 988 Mon-Fri 9am-6pm and Sat 9am-5pm, excluding Nat Public Holidays AET.