NSW Household Washing Machine Exchange Program

The Washing Machine Exchange Program helps low-income households benefit by upgrading their inefficient top loader washing machine to a water and energy efficient frontload model at a subsidised price to help save water and ease the cost of living.

To meet the eligibility criteria for the Washing Machine Exchange Program you must:

• Be a resident of NSW

• Be more than 18 years old

• Hold a valid Pensioner Concession Card, Health Care Card* or Low Income Card from Centrelink or Department of Veteran Affairs

• Have an existing top-loading washing machine to exchange.

*A Commonwealth Seniors Health Card is not sufficient for this offer.

No. The purchase must be made after the application is fully approved.

After you have applied and been approved, you will need to make the payment of $250 in order to secure your front load washer. You will receive a payment link via SMS or an email to make this payment.

After you have applied and been approved you have 21 days to make the payment of $250. If payment is not made in the 21 days your order will be cancelled and you will need to reapply by visiting the application page.

When your item is ready for delivery a SMS/ email will be sent for you to book in your delivery, on a day that will suit you. You will need to be home to take this delivery. On the morning of your delivery, you will be advised an approximate time frame.

For regional, country and remote areas deliveries operate on a weekly schedule. Customers will be contacted over the phone, two business days prior to delivery to confirm details. You will also receive a call on the day of delivery to provide an estimated delivery window. If you’re not home on the day of delivery, you will be rescheduled for a future date.

As it is part of the agreed program, our delivery drivers must pick up your top loader washer, this machine must be empty and a clear path for the drivers to pick this up and take it away.

To enable a smooth delivery of your appliance, please ensure;

• There is clear access along the intended path of the appliance

• You or another authorised person is present for delivery (appliances cannot be left without an authorised signature)

• The delivery vehicle can park adjacent to your premises

• Secure any pets for the duration of the delivery

• For an existing appliance that the delivery team are removing, please disconnect, empty and clean, prior to the arrival of the delivery team. Please do not remove the appliance from its current location.

We are sorry to hear this, please call us on 1300 225 564 and one of our team members will help you get this sorted. Or you can email us on commercialsupport@thegoodguys.com.au.

For expected savings, please visit washingmachines.water.dcceew.nsw.gov.au/faq.

The Good Guys Commercial will be delivering all the front load washers from our Home Delivery Centre not the local stores.

Please contact The Good Guys Commercial on 1300 225 564. By letting us know as soon as you can that your availability for delivery has changed we will be able to work with the delivery drivers and organise a new day for you.

As mentioned on the application page, delivery for these washers can take up to 12 weeks from the date we receive your payment. The Good Guys Commercial will be supplying the new washer in order of customers payment date, not the application date.

No. As per the application form you have completed, we must collect a top loader washer at the time of the delivery.

Please call our team on 1300 225 564 where they will be able to assist you further. Please note we can not take payments in our local stores.

This program will only supply an 8kg front loader and we cannot change this size for you.

This program will be open until the total number of washing machines for this round have been exhausted. Based on the initial round it is highly likely this will be reached within 2 weeks of opening.

Many modern front‑load washers are designed with an internal heater that warms the incoming cold water to the precise temperature required for each cycle. Because the machine can heat the water itself, a hot water hose is not needed.