loading
loadingloading
Hisense 3.7kW Air Q Series Reverse Cycle Split System
HAWU12KR
Product Overview
Key Features
- Hi-Nano Pro Air Purification
- Follow & Avoid Airflow Mode
- App & Voice Control
- 5 Speed and Auto Indoor Fan Control
- 24 Hours Timer
- LCD Wireless Remote Controller
Key Specifications
- Brand:
- Hisense
- Model Number:
- HAWU12KR
- Cooling Capacity (kW):
- 3.7
- Heating Capacity (kW):
- 3.9
- Energy Rating - Cooling in Average Climate (Star):
- 5.5
- Energy Rating - Heating in Average Climate (Star):
- 3
- Timer:
- 24 hr
Heating & Cooling
- Maximum Airflow (m3/hr):
- 620
- Indoor Unit Model No.:
- HAWU12KR-I
- Outdoor Unit Model No.:
- HAWU12KR-O
Efficiency
- Energy Star Rating - Cooling in Hot Climate (Star):
- 7.5
- Energy Star Rating - Heating in Hot Climate (Star):
- 4
- Energy Star Rating - Cooling in Cold Climate (Star):
- 6
- Energy Star Rating - Heating in Cold Climate (Star):
- 2.5
Options
- Controls:
- ConnectLife control app, Remote Control
Smart Features
- Wi-Fi Enabled:
- Yes
Safety
- Installation:
- This product contains no user-serviceable parts. Always consult authorized service personnel for repairing, installation, and relocation of this product. Improper installation or handling will cause leakage, electric shock, or fire.
General Information
- Type:
- Reverse Cycle Air Conditioner
- Colour:
- White
- Noise Level (dBA):
- Indoor: 19 - 39, Outdoor: 60
- Speeds:
- 5
Warranty
- Manufacturer's Warranty:
- 5 Year
Manuals & Downloads
Heating & Cooling
- Maximum Airflow (m3/hr):
- 620
- Indoor Unit Model No.:
- HAWU12KR-I
- Outdoor Unit Model No.:
- HAWU12KR-O
Options
- Controls:
- ConnectLife control app, Remote Control
Safety
- Installation:
- This product contains no user-serviceable parts. Always consult authorized service personnel for repairing, installation, and relocation of this product. Improper installation or handling will cause leakage, electric shock, or fire.
Warranty
- Manufacturer's Warranty:
- 5 Year
Indoor Unit Dimensions
- Indoor Unit Width (mm):
- 854
- Indoor Unit Height (mm):
- 291
- Indoor Unit Depth (mm):
- 204
- Indoor Unit Weight (kg):
- 9.5
Outdoor Unit Dimensions
- Outdoor Unit Width (mm):
- 810
- Outdoor Unit Height (mm):
- 585
- Outdoor Unit Depth (mm):
- 280
- Outdoor Unit Weight (kg):
- 31
Box 1 Dimensions
- Box 1 Height (mm):
- 630
- Box 1 Width (mm):
- 940
- Box 1 Depth (mm):
- 385
- Box 1 Weight (kg):
- 33
Box 2 Dimensions
- Box 2 Height (mm):
- 360
- Box 2 Width (mm):
- 910
- Box 2 Depth (mm):
- 265
- Box 2 Weight (kg):
- 11.5
Product Reviews of Hisense 3.7kW Air Q Series Reverse Cycle Split System
Overall Rating Snapshot
4.5 out of 5 stars from 17 reviews
82% of users recommend this product
What customers say, summarised by AI
- Cools rooms quickly and efficiently, suitable for extreme heat conditions.
- Runs quietly, ensuring comfort without disruptive noise.
- Offers both cooling and heating functions for year-round use.
- Easy to control via remote or smartphone app for added convenience.
- Installation is straightforward, with good build quality reported.
- One customer experienced a product failure soon after installation.
Pros
Value (3)
Quality (1)
Easy (1)
Reliable (1)
Efficient (1)
Cleaning (1)
Quiet (1)
⭐⭐⭐⭐⭐ Excellent air conditioner!
Really happy with the Hisense 3.7kW Air Q Series Reverse Cycle Split System. It cools the room quickly, runs quietly and keeps the house comfortable, even on hot Queensland days. The heating function is a great bonus for winter too. Great value for money and easy to use. Would definitely recommend! 😊
Nicole Boog
Confirmed purchase 20 September 2026
Published on 14 October 2026
Yes, I recommend this product.
This customer is a verified purchaser who may have received an incentive in return for providing an authentic review.
Awesome features
Good Value for money
Shahbaz Chaudhary
Confirmed purchase 22 September 2026
Published on 13 October 2026
Yes, I recommend this product.
This customer is a verified purchaser who may have received an incentive in return for providing an authentic review.
Great features
All features are great have everything that I need and require in a air condition
Gaylene
Confirmed purchase 6 September 2026
Published on 5 October 2026
Yes, I recommend this product.
This customer is a verified purchaser who may have received an incentive in return for providing an authentic review.
Great buy
Nice little unit with all the features you need. Not too bulky.
Fi
Confirmed purchase 21 August 2026
Published on 16 September 2026
Yes, I recommend this product.
This customer is a verified purchaser who may have received an incentive in return for providing an authentic review.
Great product
This Hisense air conditioner is a great product for the price and the installation process was easy and of a high quality
Wayne Hopwood
Confirmed purchase 25 August 2026
Published on 15 September 2026
Yes, I recommend this product.
This customer is a verified purchaser who may have received an incentive in return for providing an authentic review.
Not impressed
Product stopped working within 2 days of it being installed.
Anonymous
Confirmed purchase 2 August 2026
Published on 25 August 2026
This customer is a verified purchaser who may have received an incentive in return for providing an authentic review.
Perfect unit for our bedroom.
Love the brand ease of use and ability to turn it on either from the control or your ph.
Rob
Confirmed purchase 4 July 2026
Published on 28 July 2026
This customer is a verified purchaser who may have received an incentive in return for providing an authentic review.
Happy Purchase
Overall a good AC with premium features at lesser price than other brands
Pacebuster
Confirmed purchase 30 May 2026
Published on 25 June 2026
Yes, I recommend this product.
This customer is a verified purchaser who may have received an incentive in return for providing an authentic review.
Great product for the price
Great value. Does what it's meant to do. It's. quiet. Good functions from the remote.
Mark C
Confirmed purchase 16 April 2026
Published on 17 May 2026
Yes, I recommend this product.
This customer is a verified purchaser who may have received an incentive in return for providing an authentic review.
Great AC
Reliable and durable great AC with good features
Anonymous
Confirmed purchase 9 February 2026
Published on 5 March 2026
Yes, I recommend this product.
This customer is a verified purchaser who may have received an incentive in return for providing an authentic review.
You've viewed 10 of 17 reviews
ABOUT THE GOOD GUYS REVIEWSThe Good Guys product reviews are collected from verified purchasers who may have received an incentive in return for providing an authentic review.
The below information is AI generated based on Australian websites information around this item. We have done our best to ensure its accuracy but suggest verifying any information within this tab before purchasing.
At a glance
This 3.7kW reverse cycle split system is a practical choice for bedrooms, nurseries and family rooms up to 25 square metres. It stands out for quiet 19dB indoor operation, Wi-Fi and voice control, and Hi-Nano Pro air purification for everyday comfort. Its main limitation is that it is better suited to smaller spaces, so larger open-plan areas may need a higher-capacity unit.
What it’s great for
- Year-round heating and cooling
- Bedroom comfort
- Nursery use
- Small to medium living spaces
- Overnight operation
- Remote temperature control
Where it works best
- Bedrooms
- Nurseries
- Family rooms
- Small living areas
- Apartments
- Home offices
Who it’s for
- Apartment dwellers
- Small family households
- Parents setting up nurseries
- Light sleepers
- Users wanting app control
Things to consider
Best for rooms up to 25 square metres; if you need to condition a larger open-plan area or want stronger heating performance than its 3 star average climate heating rating, a larger or more premium system may be a better fit.
Room size suitability
Best suited to small to medium rooms up to 25 square metres
Energy efficiency score
8/10 - strong 5.5 star cooling rating in average climate, though the 3 star heating rating is more modest
Noise level vs category average
9/10 - indoor noise as low as 19dB is quieter than many split systems in this class
Smart home integration score
8/10 - Wi-Fi app control and voice commands add convenient remote and hands-free operation
Allergy friendliness
Good - Hi-Nano Pro air purification helps reduce airborne dust and allergens during operation
Warranty
5 year manufacturer's warranty
Key benefits
- 3.7kW reverse cycle system: Delivers both cooling and heating for year-round comfort in small to medium rooms.
- Low indoor noise from 19dB: Helps keep bedrooms, nurseries and overnight spaces peaceful.
- Wi-Fi connectivity: Lets you adjust temperature and modes from your smartphone when you are away from home.
- Voice control support: Makes hands-free operation easier when your hands are full or you are already in bed.
- Hi-Nano Pro air purification: Helps reduce airborne dust and allergens while the system runs.
- 5.5 star cooling energy rating: Offers strong cooling efficiency for average climate use.
- Five fan speeds: Gives you more flexibility to balance airflow strength and comfort.
- 24 hour timer: Makes it easy to schedule operation around sleep routines and daily household use.
Q: Is this 3.7kW Hisense split system big enough for a bedroom?
A: Yes. Hisense HAWU12KR is suited to small to medium rooms and is intended for spaces up to 25 square metres. It is a better fit for bedrooms and similar areas than for larger open rooms that need broader airflow coverage.
Q: Can this unit handle a small open-plan living area?
A: Yes, for a compact one. Hisense HAWU12KR is intended for small to medium rooms up to 25 square metres, so it can suit a small open-plan area. Larger or more spread-out layouts may need a higher-capacity unit for steadier coverage.
Q: Does the Hi-Nano Pro feature replace a separate air purifier?
A: No. Hi-Nano Pro works while the air conditioner is heating or cooling and helps reduce airborne dust and allergens as air passes through the system. It is not a standalone purifier, so it will not keep filtering the room when the unit is off.
Q: Can I use this air conditioner overnight without much noise?
A: Yes. Hisense HAWU12KR can run as low as 19dB indoors, which suits bedrooms and other quieter spaces. It also has five fan speeds and a 24 hour timer, so you can lower airflow and schedule operation for the night.
Q: How efficient is this model for cooling compared with heating?
A: Hisense HAWU12KR has a 5.5 star cooling rating and a 3 star heating rating in average climate. That means cooling is the more efficient mode on this unit, and higher-starred systems generally cost less to run than lower-starred ones of similar type.
Q: What remote control options does the Hisense HAWU12KR actually have?
A: Hisense HAWU12KR supports Wi-Fi app control and voice commands, so temperature and mode can be changed without using the indoor unit directly. It also has a 24 hour timer, which is useful if you want it running before you arrive or before bedtime.