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Hisense 2.5kW Air Q Series Reverse Cycle Split System
HAWU9KR
Product Overview
Key Features
- Hi-Nano Pro Air Purification
- Follow/Avoid Mode
- App & Voice Control
- 5 Speed and Auto Indoor Fan Control
- 24 Hours Timer
- LCD Wireless Remote Controller
Key Specifications
- Brand:
- Hisense
- Model Number:
- HAWU9KR
- Cooling Capacity (kW):
- 2.5
- Heating Capacity (kW):
- 3.2
- Energy Rating - Cooling in Average Climate (Star):
- 6.5
- Energy Rating - Heating in Average Climate (Star):
- 3
- Timer:
- 24 hr
Heating & Cooling
- Maximum Airflow (m3/hr):
- 620
- Indoor Unit Model No.:
- HAWU9KR-I
- Outdoor Unit Model No.:
- HAWU9KR-O
Efficiency
- Energy Star Rating - Cooling in Hot Climate (Star):
- 8.5
- Energy Star Rating - Heating in Hot Climate (Star):
- 3.5
- Energy Star Rating - Cooling in Cold Climate (Star):
- 6.5
- Energy Star Rating - Heating in Cold Climate (Star):
- 2.5
Options
- Controls:
- Remote Control
Smart Features
- Wi-Fi Enabled:
- Yes
Safety
- Installation:
- This product contains no user-serviceable parts. Always consult authorized service personnel for repairing, installation, and relocation of this product. Improper installation or handling will cause leakage, electric shock, or fire.
General Information
- Type:
- Reverse Cycle Air Conditioner
- Colour:
- White
- Noise Level (dBA):
- Indoor: 19 - 39, Outdoor: 60
- Speeds:
- 5
Warranty
- Manufacturer's Warranty:
- 5 Year
Manuals & Downloads
Heating & Cooling
- Maximum Airflow (m3/hr):
- 620
- Indoor Unit Model No.:
- HAWU9KR-I
- Outdoor Unit Model No.:
- HAWU9KR-O
Options
- Controls:
- Remote Control
Safety
- Installation:
- This product contains no user-serviceable parts. Always consult authorized service personnel for repairing, installation, and relocation of this product. Improper installation or handling will cause leakage, electric shock, or fire.
Warranty
- Manufacturer's Warranty:
- 5 Year
Indoor Unit Dimensions
- Indoor Unit Width (mm):
- 854
- Indoor Unit Height (mm):
- 291
- Indoor Unit Depth (mm):
- 204
- Indoor Unit Weight (kg):
- 9.5
Outdoor Unit Dimensions
- Outdoor Unit Width (mm):
- 785
- Outdoor Unit Height (mm):
- 540
- Outdoor Unit Depth (mm):
- 260
- Outdoor Unit Weight (kg):
- 27.5
Box 1 Dimensions
- Box 1 Height (mm):
- 600
- Box 1 Width (mm):
- 910
- Box 1 Depth (mm):
- 360
- Box 1 Weight (kg):
- 31
Box 2 Dimensions
- Box 2 Height (mm):
- 360
- Box 2 Width (mm):
- 910
- Box 2 Depth (mm):
- 265
- Box 2 Weight (kg):
- 11.5
Product Reviews of Hisense 2.5kW Air Q Series Reverse Cycle Split System
Overall Rating Snapshot
4.7 out of 5 stars from 22 reviews
91% of users recommend this product
What customers say, summarised by AI
- Effectively cools small to medium spaces, including during hot Qld summers.
- Quiet operation; noise levels are not distracting, making it suitable for bedrooms.
- Value for money, with competitive pricing compared to other brands.
- User-friendly, with handy Wi-Fi control for remote operation via app.
- Attractive design and appearance on the wall; easy to recommend to others.
- Some buyers faced delivery and customer service issues with damaged units.
Pros
Value (1)
Quiet (1)
Reliable (1)
Gordana
Confirmed purchase 29 August 2026
Published on 20 October 2026
Yes, I recommend this product.
This customer is a verified purchaser who may have received an incentive in return for providing an authentic review.
Cools well
User friendly and cools well
Isabel
Confirmed purchase 10 September 2026
Published on 7 October 2026
Yes, I recommend this product.
This customer is a verified purchaser who may have received an incentive in return for providing an authentic review.
Great deal
I got a great deal from the sales person
Noeleen Wilson
Confirmed purchase 29 August 2026
Published on 22 September 2026
Yes, I recommend this product.
This customer is a verified purchaser who may have received an incentive in return for providing an authentic review.
Damaged
Product delivered damaged been trying to get it replaced for almost 2 weeks still haven't heard back
Sarah
Confirmed purchase 6 July 2026
Published on 29 July 2026
This customer is a verified purchaser who may have received an incentive in return for providing an authentic review.
Anonymous
Confirmed purchase 27 June 2026
Published on 21 July 2026
Yes, I recommend this product.
This customer is a verified purchaser who may have received an incentive in return for providing an authentic review.
Good value
First time purchasing Hisense. Great value compared to other brands
Sam
Confirmed purchase 23 January 2026
Published on 7 May 2026
Yes, I recommend this product.
This customer is a verified purchaser who may have received an incentive in return for providing an authentic review.
Anonymous
Confirmed purchase 4 March 2026
Published on 1 April 2026
This customer is a verified purchaser who may have received an incentive in return for providing an authentic review.
Perfect unit
Cools my two bed house perfectly
Liv
Confirmed purchase 31 January 2026
Published on 20 March 2026
Yes, I recommend this product.
This customer is a verified purchaser who may have received an incentive in return for providing an authentic review.
Very quiet and efficient
Works great and very quiet. Good performance from a small unit. Wifi very handy to turn it on from the app.
Baydin
Confirmed purchase 5 February 2026
Published on 6 March 2026
Yes, I recommend this product.
This customer is a verified purchaser who may have received an incentive in return for providing an authentic review.
Great AC - highly recommend
Reliable and durable with great features
Anonymous
Confirmed purchase 9 February 2026
Published on 5 March 2026
Yes, I recommend this product.
This customer is a verified purchaser who may have received an incentive in return for providing an authentic review.
You've viewed 10 of 22 reviews
ABOUT THE GOOD GUYS REVIEWSThe Good Guys product reviews are collected from verified purchasers who may have received an incentive in return for providing an authentic review.
The below information is AI generated based on Australian websites information around this item. We have done our best to ensure its accuracy but suggest verifying any information within this tab before purchasing.
At a glance
This 2.5kW reverse cycle split system is a practical choice for small rooms up to 20 m2, such as bedrooms and studies. It stands out for quiet operation, built-in air purification, and app and voice control. The durable outdoor unit also suits Australian conditions. Its main limitation is that it is designed for smaller spaces and is not ideal for larger open-plan areas.
What it’s great for
- Small Room Cooling
- Small Room Heating
- Bedroom Comfort
- Study Areas
- Everyday Climate Control
- Allergy-Conscious Households
Where it works best
- Bedroom
- Study
- Small Home Office
- Guest Room
- Apartment Bedroom
Who it’s for
- Apartment Dweller
- Small Household
- Student
- Remote Worker
- Bedroom User
- Allergy-Conscious User
Things to consider
Best suited to rooms up to 20 m2, so it is less suitable than larger or premium systems for bigger living areas or whole open-plan spaces.
Room size suitability
Up to 20 m2
Energy efficiency score
7.5/10 - strong 6.5-star cooling rating in average climates, though the 3-star heating rating is more modest.
Noise level vs category average
9/10 - indoor operation as low as 19 dB is quieter than many standard split systems.
Smart home integration score
8.5/10 - built-in Wi-Fi with app and voice control adds convenient remote operation.
Allergy friendliness
8/10 - Hi-Nano Pro air purification helps reduce allergens, mould, bacteria, and dust.
Warranty
5 year manufacturer's warranty
Key benefits
- 2.5kW cooling capacity: well matched to small rooms up to 20 m2 for targeted everyday comfort.
- Reverse cycle heating and cooling: provides year-round temperature control from one system.
- Hi-Nano Pro air purification: helps reduce allergens, mould, bacteria, and dust as air circulates.
- Low indoor noise from 19 dB: supports quieter use in bedrooms and study spaces.
- Wi-Fi, app, and voice control: lets you adjust settings remotely or hands-free.
- Five fan speeds: gives more flexibility to fine-tune airflow to your comfort preference.
- Follow/Avoid Mode: helps direct airflow toward you or away from you for more personalised comfort.
- 6.5-star cooling energy rating in average climates: offers strong cooling efficiency for its class.
Q: Can this split system cool more than one room well?
A: No. Hisense HAWU9KR is sized for a single enclosed room up to 20 square metres, such as a bedroom or study. It can spill some air into nearby spaces, but open doors and hallways reduce how evenly and quickly it will cool or heat.
Q: Is this a good choice for open-plan living spaces?
A: No. Hisense HAWU9KR is intended for smaller rooms rather than larger open-plan areas. If the space is bigger than 20 square metres or opens into other zones, this capacity can feel underpowered and take longer to reach the set temperature.
Q: How does the heating efficiency compare with its cooling efficiency?
A: Hisense HAWU9KR has a 6.5 star cooling rating and a 3 star heating rating in average climates. That means its stronger efficiency case is cooling, while heating is better suited to small rooms and everyday winter use than demanding whole-home heating.
Q: Does the outdoor unit suit coastal or storm-prone Australian homes?
A: Yes. The outdoor unit is engineered for Australian conditions, including salt air and summer storms, so it suits many coastal and exposed locations. That does not make it maintenance-free, but it is built with harsher local weather in mind.
Q: Can I control the Hisense HAWU9KR before getting home?
A: Yes. Hisense HAWU9KR supports Wi-Fi, app control and voice control, so settings can be adjusted remotely before you arrive. For that convenience to work, the system needs to be connected to your home network and set up in the app first.
Q: What do Follow and Avoid Mode change in everyday use?
A: Follow and Avoid Mode change where the airflow is directed, either toward you or away from you. That is useful if the unit is above a bed or desk, but it does not increase the room size this model can comfortably heat or cool.