Features & Benefits
Gold Service Extras Features & Benefits
Like a best friend, Gold Service Extras is there for you, with support when you need it most and rewards in between. Simply add Gold Service Extras to your eligible purchase to become a Gold Service Extras Member and receive stress -free support from day one along with LOADS of exclusive EXTRAS!
Product Care
Gold Service Extras takes the stress out of dealing with faulty products. From the moment you get your new product home, Gold Service Extras provides certainty and support through a range of benefits and inclusions ensuring you are back up and running with a working product in no time. If your product is faulty, you may be entitled to a free remedy under the manufacturer’s warranty and The Good Guys’ Minimum Voluntary Warranty (including during the period of your Gold Service Extras membership). Even if you do not purchase Gold Service Extras, you may also have rights under the Australian Consumer Law to a free remedy (even after expiry of the manufacturer’s warranty and The Good Guys’ Minimum Voluntary Warranty). For more information about The Good Guys’ Minimum Voluntary Warranty and your rights under the Australian Consumer Law, please refer to our Refunds & Warranties Guide
The summary of features below is subject to the Gold Service Extras terms and conditions.
STRESS-FREE SUPPORT AND PERSONAL SERVICE
From day one your dedicated support team will look after any product assessments or repairs, arrange replacement products, automatic reimbursements claims, and more.
Simple replacement of products $500 or less
A faulty product valued at $500 or less will be replaced so you don’t have to wait for it to be repaired. Simply call the Member Support Team to arrange for an assessment to verify the fault. Once confirmed, a replacement product will be organised for you.
Repair period guaranteed
If your product repair takes longer than 20 business days from when we inspect or receive it, you’ll be eligible to have it replaced with an equivalent product. If you’d prefer to continue with a repair, you may request $100 90 Day StoreCash> instead.
In-home Repairs for Larger Items
The Member Support Team will organise a repairer to come to your home to repair large appliances. If the repair can’t be completed in your home, arrangements will be made to transport, fix, and return the product to you once the repair is completed.
Transferable Service
If you decide to sell or give away your appliance, you can transfer the time remaining on your Gold Service Extras to the new owner at no cost. This excludes any 90 Day StoreCash> and Gold Service Extras Benefits owed to you.
No Lemon Guarantee
If your enrolled product requires more than two repairs during the life of your plan, we will offer you an equivalent replacement at your request.
$100 Essential Appliance 90 Day StoreCash>
$100 90 Day StoreCash> is available on request if you have an essential appliance that can’t be repaired within 10 business days of the product being assessed. Available for fridges, washing machines, TVs, dishwashers, ovens, cooktops, and split system air-conditioners.
Food Spoilage Allowance
A $100 Payment Card is available on request for food spoilage caused by a verified fault with your fridge.
Laundry Allowance
A $100 Payment Card is available on request to cover laundry costs caused by a verified fault with your washing machine.
Current Gold Service Extras Exclusive 90 Day StoreCash> offer
>Qualifying conditions, including signing up to 90 Day StoreCash, activating a Digital Wallet before being eligible to earn/win and where a qualifying purchase is required, delivery/collection of product within 60 days. 90 Day StoreCash expires 90 days after issue. Personal purchases only. Exclusions and purchase limits apply. Each 90 Day StoreCash reward must be used in one transaction and no change/credit for any unused balance. Refer to 90 Day StoreCash T&Cs for details, including how to receive 90 Day StoreCash deposit notifications, how to earn & timing for issue of 90 Day StoreCash.
GOLD SERVICE EXTRAS BENEFITS
Gold Service Extras provides you with LOADS of BENEFITS! From $20 90 Day StoreCash> rewards throughout the year to exclusive access to Home Tested Program, our Gold Service Extras Members enjoy all the perks! See more below. The summary of benefits below is subject to the Gold Service Extras terms and conditions.
30-Day Price Guarantee∆
If the price of your product drops at The Good Guys or an approved competitor within 30 days of purchase, Gold Service Extras members can claim back 120% of the difference as Store Credit via the quick online claim form. Learn More>
Get the VIP Treatment
Members will receive exclusive access to Bonus 90 Day StoreCash> offers and Exclusive VIP Offers including competitions, giveaways, and member-only sales events.
12 months access to discounts on gift cards from a wide range of brands!
Members are spoilt for choice with savings available on everyday essentials and even nonessentials through Gold Service Extras Rewards. From groceries and shopping sprees to entertainment and travel, Gold Service Extras Members have 12 months access to great deals from a huge range of brands.
How to Join
Gold Service Extras can be purchased with any eligible product from The Good Guys in store or online. Gold Service Extras must be purchased at the same time as you purchase your product.
Online
Add what you want to buy to your online shopping cart then add Gold Service Extras to your purchase when prompted.
In Store
Ask our friendly in-store team to add Gold Services Extras to your purchase.
Frequently Asked Questions on 30 Day Price Guarantee∆
Gold Service Extras 30 Day Price Guarantee∆ offers Gold Service Extras members a guarantee that if the advertised price of their product drops at either The Good Guys or an approved competitor within 30 days of their purchase, they have the option to claim 120% of the difference back as Store Credit
To make a Gold Service Extras 30 Day Price Guarantee∆ claim, you must have purchased a product with Gold Service Extras and lodged a claim within 30 days of your purchase date. Evidence of the lower advertised price must be provided at the time the claim is made and include the date of the advertisement. You can simply supply a screenshot or attach an image of the lower price to validate your 30 Day Price Guarantee∆ claim. We will verify the price is current and that the item is available for immediate sale and delivery.
In most cases, eligible claims, will receive the price difference back as Store Credit within five business days, via SMS or email. Please make sure you supply your correct email address and a mobile number on the claim form.
Sometimes 30 Day Price Guarantee∆ claims are not able to be approved. This could be because your claim was made outside the 30-day period or because we were unable to verify the price evidence submitted. Whatever the reason, you will receive an email from the Member Support Team to advise that the claim has been unsuccessful.
No. 30 Day Price Guarantee∆ claims can only be made online (at www.thegoodguys.com.au).
No, sorry – only one Gold Service Extras 30 Day Price Guarantee∆ claim will be accepted per product.
No, sorry – only one Gold Service Extras 30 Day Price Guarantee∆ claim will be accepted per product.
Your Store Credit will be valid for 90 days from the date of issue. You can use your Store Credit towards the purchase of most products at The Good Guys online or in store but some exclusions do apply including gift cards, digital vouchers, Data Plans, and brands sold and shipped by Suppliers where The Good Guys acts as an agent. Read the Store Credit Terms & Conditions for full list of exclusions.
Gold Service Extras 30 Day Price Guarantee∆ claims are not available for advertising errors or misprints, verbally negotiated prices, promo code and finance offers, or cash backs and discounts including where offered directly by a supplier or a third party. Gold Service Extras 30 Day Price Guarantee∆ claims are not available for percentage off and other sales events offered by The Good Guys and The Good Guys Gold Service Extras, bonus offers, limited or minimum quantity offers, clearance and items sold on marketplace websites such as eBay and Amazon or any brand it sells on behalf of a third party supplier under an agency agreement.
Products from the approved competitor list (below) for which a claim is made, must be the same brand and model and offer a warranty issued by the manufacturer which is applicable in Australia. The price must be in Australian dollars and include all fees, taxes or other charges such as shipping.
Approved Competitors
Appliances Online
Big W
Bing Lee
David Jones
Harvey Norman
JB HiFi
Joyce Mayne
Myer
Officeworks
Retravision
Target
To make a Gold Service Extras 30 Day Price Guarantee∆ claim, you must have purchased a product with Gold Service Extras and lodged a claim within 30 days of your purchase date. We run checks on our competitors pricing daily, but from time to time our competitors change their pricing once these checks have been completed. This issue is usually fixed if you try again the next day. If you encounter further problems, feel free to message the Member Support Team by clicking here.
For any other 30 Day Price Guarantee∆ enquiry, please contact the friendly Member Support Team here or via telephone on 1300 765 988
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If the price of your product drops at The Good Guys or an approved competitor within 30 days of purchase, Members can claim back 120% of the difference as store credit.
Chat with us
The Member Support Team operate Mon-Fri 9am-6pm and Sat 9am-5pm, excluding Nat Public Holidays AET
Noticed a problem with your product? Members can now save time by letting us know about their product issue online!
Have a question about our Gold Service Extras program? Browse our FAQs for speedy answers to the most common questions.
Call us
Prefer to call? Members can call 1300 765 988 Mon-Fri 9am-6pm and Sat 9am-5pm, excluding Nat Public Holidays AET.