The Good Guys Store Credit Offers and Concierge Credit Offers each have their own set of Terms and Conditions which will include all the information you need – such as promotional dates, what you will need to purchase – and by when you need to receive it, to qualify – as well as whether there are any excluded products.

You can find links to all the latest Store Credit Offers on this page.

Important to know:

• All Store Credits expire. Please look carefully at your Store Credit so you know the date by which it must be used.
• Please use a valid (or registered) email and mobile number when participating in Store Credit Offers – as this is how your Store Credit will be sent to you.
• Pay close attention to the date your product must be collected or delivered to qualify.
• By invitation only offers are sent out to various customers and at various times during the year. We do not have an advance schedule for these offers.
• Certain products are always excluded. See ‘What’s excluded’ FAQ on this page.
• Unless otherwise stated – there’s no need to register your purchase. Customers who make a qualifying purchase will automatically be sent their Bonus Store Credits.

Open for all and By Invitation Store Credit Offers have slightly different Terms and Conditions. Each promotion has its own set of Terms and Conditions – but here’s a quick summary to get you started …

The Good Guys Store Credit Promotion

All customers are welcome to participate in these offers

To qualify you must:

1. Spend over the minimum amount on eligible products either in store and/or online. Please note that some promotions are for online purchases only, so you will only be able to qualify for these promotions via an online purchase with the collection method stated.
2. Pay in full for the purchase during the promotional period.
3. Provide a valid email address and mobile number at checkout.
4. Collect or have the product delivered by the date as indicated in the promotion.

By Invitation Only Store Credit Promotion

To participate you must have received an exclusive invitation via email or SMS inviting you to participate in the promotion.

To qualify you must:

1. Spend over the minimum amount on eligible products either in store or online. Please note that some promotions are for online purchases only, so you will only be able to qualify for these promotions via an online purchase with the collection method stated.
2. Pay in full for the purchase during the promotional period.
3. Use the valid email address and/or mobile number that you received the invitation on, at checkout.
4. Collect or have the product delivered by the date as indicated in the promotion.

Concierge Members receive a guaranteed 3 x $20 Store Credits automatically sent to their registered email or mobile, at various times during the year annually. Concierge Members also receive exclusive offers to participate in Member only Store Credit Offers. For full terms & conditions, click here.

Concierge Store Credit Promotion

All Concierge Members are welcome to participate in these offers.

To qualify you must:

1. Spend over the minimum amount on eligible products either in store and/or online. Please note that some promotions are for online purchases only, so you will only be able to qualify for these promotions via an online purchase with the collection method stated.
2. Pay in full for the purchase during the promotional period.
3. Use the valid email address and mobile number registered to the Concierge Membership at checkout.
4. Collect or have the product delivered by the date as indicated in the promotion.

Concierge By Invitation Only Store Credit Promotion

To participate you must have received a Concierge exclusive invitation via email or SMS inviting you to participate in the promotion.

To qualify you must:

1. Spend over the minimum amount on eligible products either in store or online. Please note that some promotions are for online purchases only, so you will only be able to qualify for these promotions via an online purchase with the collection method stated.
2. Pay in full for the purchase during the promotional period.
3. Use the valid Concierge email address and/or mobile number that you received the invitation on, at checkout.
4. Collect or have the product delivered by the date as indicated in the promotion.

Invited Concierge Members - Get 4 Months Apple Music Subscription On Us – For new Apple Music Subscribers only – Offer ends 20/01/2022:

For full terms & conditions, click here.

Every Store Credit Offer will let you know what you’ll need to purchase, whether there’s a minimum spend required (as well as by when you need to receive your purchase), to qualify.

The promotion will also let you know what products are excluded.

You should know that we do have some products which are always excluded from Store Credit Promotions. Purchases of these products or services will not qualify you for a Store Credit promotion:

You can find links to all the latest Store Credit Offers on this page, and here.

Best news ever! There’re no complicated registration forms or uploading of invoices required. Our clever system ensures that all qualifying customers are automatically sent their Store Credits after the offer ends.

Store credits are sent to qualifying customers typically within 7 to 14 days after the promotional end date, and they will be sent to the email or mobile that was registered with the purchase at check out.

Please make sure you use a valid email and mobile at checkout – and if you’re a Concierge Member be sure to use the email and mobile that is registered with your Concierge Membership.

Need to update your details? Click here.

Store Credits can be used in store and online at The Good Guys, but please note – The Good Guys Store Credits cannot be used on eBay, for commercial sales or via Express Check out.

In Store

When you are in-store, simply present your Store Credit email or SMS to one of our friendly team members and they will apply the value of the store credit to your order.

Online

For online purchases:

1. Add all of the items you want to purchase to your cart.
2. At checkout, click - Pay using Gift Card or Store Credit.
3. Enter the Store Credit and pin number you received in the SMS or email. The valid Store Credit amount will be automatically deducted from your in-cart total

Just remember -

Store Credit barcodes are unique and can only be redeemed once.

Store Credits expire - so please make sure you use it by the expiry date.

For full terms & conditions, click here.

Sure, there are a few exclusions - as outlined below, but don’t forget there are thousands of The Good Guys products you can purchase with your Store Credit.

Check out our tips for how to make the most of your Store Credit, including top selling products, on this page.

Store Credit usage conditions to note:

1. Store Credit usage is only valid when purchasing physical products and excludes Gift Cards, Epay cards (including Spotify, Netflix, gaming cards, software subscriptions or mobile phone recharges etc.), Gold Service Extras, delivery, mobile plans, The Good Guys Home Services Installations and Tech Services. Store Credit also cannot be used to purchase Apple, AEG, Asko, Miele, Neff, La Germania and Falcon products.
2. Store Credit can only be used on the ticket price so no further discounts apply.
3. You can qualify for more than one Store Credit promotion at the same time if you are eligible but you cannot use Store Credits to get more Store Credit.
   However, there is an exception to this rule. Concierge Members can use a Concierge Gold Service Extras $20 Store Credit during a Store Credit promotion to receive another Store Credit, providing all promotional qualifications are met.
4. Store Credit cannot be used for payment on any existing orders.
5. Store Credit cannot be exchanged for cash or used to lay-by. Cash will not be given for any unused balance on the Store Credit.
6. Goods that have been purchased using Store Credits and are returned will be issued a Store Credit.

And dont't forget ...

Store Credit barcodes are unique and can only be redeemed once.

Store Credits expire - so please make sure you use it by the expiry date.

For full terms & conditions, click here.

Sure! Each credit has a single use bar code, so just make sure you give it to one family member or friend to use.

You can ask one of our friendly team members in-store to check your balance, or you can check it yourself using on our website.

To check it yourself – go to the ‘Pay using a Gift Card or Store Credit’ field located on our website on the ‘Cart Overview’ page. Then enter in your barcode & PIN number.
Please note that by doing this our system holds your balance ready for a purchase. It can take a few hours to reset if you are then planning on using your credit in store.

Yes, you can redeem your Store Credit at any of our stores. Present your Store Credit barcode and PIN to one of our friendly team members in-store and they will apply the value of the Store Credit to your order.

In order for your Store Credit to work you must enter your Store Credit online at the Cart Overview page. If you are still having issues, you can send us a message by clicking here and we can check it out for you.

No worries! We can assist you with retrieving your SMS Store Credit however we will require your first, last name and your mobile number. These details can be sent to us by clicking here and we will assist you as soon as possible.

Sorry, no. Each Store Credit has a dated period of validity. Unfortunately, once this date has expired, we are unable to extend these credits.

You can use up to two Store Credits per online order made.

Get the latest information on The Good Guys store credit promotions, including terms and conditions by visiting our Store Credit Promotions page.

When using Paypal – it’s very important that before you enter your Store Credit details that you have popped everything you would like to purchase in your cart. If you go to the PayPal payment gateway and have forgotten to add something to your cart and go back to The Good Guys website, your Store Credit will be locked and you will not be able to use it.
If this happens to you, don’t worry – simply come back again in 24hrs and your credit will be unlocked and ready to use.

Sure! Each Store Credit has a single use bar code, so just make sure you give it to only one family member or friend to use.

If you have recently made a purchase at The Good Guys, you may have received an SMS with a link to access your digital invoice. You can click on the link in this SMS and then request a 4-digit verification code be sent to your mobile.

Enter this code on the webpage and click ‘Verify’. Once you have completed this step, your $10 Store Credit is issued via SMS on the Wednesday after your transaction is fully completed.

For full terms & conditions, click here.

The $10 Store Credits are issued via SMS on the Wednesday after the week your transaction is fully completed.

A $50 minimum spend online or in-store is required to use your $10 Store Credit.

$10 Store Credits are only issued once per customer. Once you have received one $10 digital invoice Store Credit, you won’t be eligible to receive it for a subsequent purchase.

When you’re in-store: Simply present your Store Credit (via print form or on your mobile phone) when making a purchase to receive the discount off the ticketed price.

When shopping online: Simply enter your unique Store Credit barcode and PIN in the ‘pay using Gift Card/eGift Card, Voucher or Store Credit’ section of the payment step when checking out of our website.

NB: You cannot use your Store Credit if you select the PayPal Express check out option.