Please visit the link washingmachines.water.dpe.nsw.gov.au/ to view the eligibility criteria. You will need to obtain eligibility before submitting an order.

Please allow 3 days for processing. If you have not received a reply from the NSW Department of Planning, Industry and Environment please email washingmachines@dpie.nsw.gov.au

Please visit the link washingmachines.water.dpe.nsw.gov.au/ to review the approved range of washing machines on this program. Please review the models and product information to help you choose your new washing machine.

Orders can be placed online at washingmachines.water.dpe.nsw.gov.au/. Please note eligibility must be obtained prior to submitting an order.

The Good Guys Commercial team will process you order within 3 days (excluding weekend and public holidays). Once your order has been processed a payment link will be sent to the mobile phone that has been provided on the form. You will need to pay this amount in order to confirm your order.

No, the store cannot process orders for this program. The order must be placed online washingmachines.water.dpe.nsw.gov.au/. The order must go through The Good Guys Commercial team in order for you to be able to purchase your washing machine at the discounted price.

You will be required to pay the amount owing to The Good Guys before your item can be delivered. A payment link to a secure payment portal will be sent to the mobile phone number provided. We understand some people may not have a Visa Debit/ Credit card to pay this if this is the case please call us on 1300 601 795 to discuss other options.

If you are having trouble accessing the payment link please copy the URL (website address) and paste in “Google Chrome” on a computer.

We will require your payment before goods are delivered. Once this has been completed we will confirm your booking via an SMS to your mobile or via email.

No, the washing machine can only be delivered to the approved address on the application form.

Our deliveries can arrive up to 7pm at night in metropolitan locations, if you are in a metropolitan location you will receive an SMS on your mobile with delivery tracking and contact details for your delivery driver.

Where your item is coming from one of our regional stores and your delivery has not arrived by 4.30 pm please call us on 1300 601 795 so we can assist.

Please provide clear access to your old washing machine and ensure the washing machine is empty of water and clothes. Our drivers will disconnect the hoses.

We are sorry to hear this, please call us on 1300 601 795 for our team to run through some trouble shooting steps. From here we will work with you to get your machine up and running as soon as possible.

Should you be eligible for a refund you would be refunded the contribution that you have paid.