Your Device Protect Coverage starts on your date of purchase. The date can be seen on your Policy Document. Cover will end if any of the following occurs:

• the Policy is cancelled;
• the Policy expires (e.g. if the Policy is not renewed);
• if under a term of this Policy we replace your device for a new one.

The Good Guys sell Device Protect in-store and online, Australia wide. When a customer visits one of our stores and purchases an eligible device, they can ask the sales member to add Device Protect to their purchase.

Note: Cover for mobile phones can only be purchased in-store and cover for televisions can only be purchased online.

Prices start from $7.99 per month and vary dependant on the type of device. Please ask a staff member in store for information about pricing.

You can be covered by Device Protect for as long as you like. You simply continue to pay your monthly premium.

If your device suffers accidental damage during the period of cover, Domestic & General will fix or replace the device.

Accidental Damage cover includes damage caused by accidental drops and falls, as well as liquid spills and the resulting rust or corrosion.

Accidental damage that occurs anywhere in the world. Please refer to the full terms and conditions below.

What isn’t covered?

You will not be covered:

• If you negligently or deliberately misuse your device;
• For any accidental loss;
• For any loss, damage or costs caused by incorrect use;

You can contact Domestic & General on 1300 987 426 to raise a claim. Once the excess is paid, a courier pack will be sent to the store or your preferred address so that the damaged device can be sent to an approved repair agent for assessment.

If the item is repaired, it will be returned to you at no cost and your Device Protect cover continues.

If the item is replaced, a new or like for like device will be sent to you at no cost and your Device Protect cover will end. For mobile phones, if we can’t fix your device, we’ll replace it with a new one, or a refurbished version. If a replacement device is not available, a replacement credit up to the original purchase price of the device will be provided and your cover will end.

If your mobile phone is replaced with a refurbished version, we will treat your refurbished mobile as a repair and your existing Policy will continue.

You are covered if your device is stolen by force from your person or from a secure premises or vehicle (e.g. breaking a window, lock, by means of violence or threatening behaviour). This does not include instances of negligence or pick-pocketing. Domestic & General will at their discretion replace your device or provide you with a Replacement Credit in accordance with their Terms & Conditions.

What’s not covered?

If your device is stolen while not being secured (eg; left on the car seat in full view of passers-by)

If your device is stolen, please contact Domestic & General on 1300 987 426 with details of the incident including the police report and a written confirmation of IMEI blocking from your Telecommunications Service Provider. To enable them to process your claim, they will send you a Theft and Burglary Claims Form (also available online at www.domesticandgeneral.com.au/ customer-service) to complete.

Your Policy does not cover the costs associated with:

• obtaining any evidence or supporting documents which are required to process your claim;
• recovery of information within the stolen device (e.g. mobile phone data);
• use of your device including calls, text or data usage or any consequential loss or damage resulting from the theft or burglary.

If the theft occurs overseas, you must lodge the incident with the overseas local police department and obtain a police report. If the report is not in English, you will need to have it translated, at your cost.

You must notify Domestic & General of the theft within fourteen (14) calendar days of your return to Australia by contacting them on 1300 987 426. You may be required to provide your proof of travel before they can assess your claim.

Upon your request and subject to approval of your claim, your replacement device will be delivered via courier at no cost to you anywhere within Australia.

Domestic & General will cover the inspection fee, even if the repair agent can’t find a fault with your device. The repair agent will invoice Domestic & General directly. In the unlikely event that you have to pay the bill, Domestic & General will reimburse you any reasonable costs incurred on receipt of a valid tax invoice.

While your device is insured with Device Protect, Domestic & General will cover it against accidental damage or theft that occurs anywhere in the world*.

*Please refer to the Terms & Conditions for additional details.

Unlimited repairs are available for your device during your period of cover.

No, Domestic & General will cover the costs (within Australia) of transporting your device to our approved repairer and back again.

You are required to pay an Excess in respect to any claim made for accidental damage or theft under this Policy. Please refer to the Device Protect brochure for the excess costs.

Your claim cannot be completed until the excess is paid.

Should you wish to cancel your Device Protect Policy, just contact Domestic & General:

Phone: 1300 987 426

Email: cancellations.au@domesticandgeneral.com;

Mail: GPO Box 3004, Melbourne Vic 3001

A 14-day cooling-off period applies from the date Device Protect cover commences.

If you choose to cancel your Policy during the cooling off period, and you have not made a claim, you will receive a refund of your premium less any government taxes, levies, duties or charges Domestic & General cannot recover.

No. With Device Protect you have the flexibility to cancel your Policy at any time without any fee(s). However, you must provide 14 days’ notice prior to your next scheduled payment to avoid any future premiums being deducted.

If you choose to cancel your Device Protect Policy outside the cooling-off period, you will not be issued a refund but will remain covered until the end of your monthly payment cycle.