Appliance Repair Services

The Good Guys Home Services repair service is specifically for older products that are no longer covered for breakdown or eligible for a remedy under Australian Consumer Law (ACL). So, before you book an appliance assessment and repair service with The Good Guys Home Services, it’s worth checking whether your appliance is already covered! Please check the following things:

• Do you have a receipt or other proof of purchase for your appliance?
• When did you purchase your appliance?
• How much did you pay for your appliance?
• Where did you purchase your appliance from?
• Have you purchased product protection/extended warranty from the retailer you purchased your product from?

If you are satisfied that you’re not eligible for a remedy under Australian Consumer Law and your household appliance is not covered by an extended warranty, please call The Good Guys Home Services on 1300 748 190 to arrange an assessment and repair service. The Australian Consumer Law

The ACL provides consumers’ basic, guaranteed rights for goods they purchase (“Consumer Guarantees”) at no charge. The ACL requires that, taking account of the nature of goods, the price and other relevant circumstances, the goods must be free of defects, do what they are meant to do, be safe, durable and acceptable in appearance and finish, be fit for any particular purpose that the consumer makes known and comply with any description provided or demonstration model used.

Goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Whether a consumer is entitled to a remedy under the ACL will depend on the circumstances. Consumer Guarantees have no set time limit but generally last for an amount of time that is reasonable in the circumstances, given factors including the cost and quality of the goods and the use made of the goods.

Consumer Guarantees may continue even after the expiry of any Manufacturer’s warranty for the goods. The amount of time that Consumer Guarantees last in the case of a specific purchase varies depending on the circumstances. Consumers with a claim for breach of a Consumer Guarantee should contact the retailer of the goods at first instance. If you are unable to reach resolution with the retailer or manufacturer as to the remedy, you should seek independent advice and/or contact the ACCC or your state/territory fair trading body.

They will take into account a number of factors including but not limited to;

• The type and quality of your product
• How much your product cost
• How old it is
• How it’s been used

If you feel that your appliance should be covered under Australian Consumer law, we encourage you to contact the retailer where you purchased your product. They’ll be able to assist you in pursuing a claim. If your purchase was made The Good Guys, please click here for the relevant store details.

If you’re unsure if your appliance should be repaired under Australian Consumer Law, we encourage you to contact the ACCC or your state/ territory fair trading body, who will be able to answer your questions.

ACCC Contact Details
Australian Competition and Consumer Commission
Infoline: 1300 302 502
Indigenous Infoline: 1300 303 143
www.accc.gov.au