If your household appliance is in need of repair, regardless of where you purchased it,
The Good Guys Home Services can help.
- Follow Your Repair Checklist to see if your product is already eligible for remedy under Australian Consumer Law (ACL). If your product is not eligible for repair under ACL, call The Good Guys Home Services on 1300 748 190 and explain the issue with your appliance. The Good Guys Home Services can confirm coverage in your area*, answer any queries, book and take payment for your assessment.
- The Good Guys Home Services Appliance Repair Team will then contact you** to assess your household appliance concern over the phone and, if necessary, arrange a suitable time for a fully qualified Repair Technician to perform an in-home assessment of the appliance.
- During your in-home assessment, if the Repair Technician determines that the fault:
Can be repaired within 15 minutes and without any additional parts, the repairs will be completed for you immediately without any additional charges. Cannot be repaired in 15 minutes or requires additional parts, the Repair Technician will provide a quote, listing any parts and labour required before any work starts. At this time, you can choose to either accept or reject the quote.
- If a repair is not viable, or you decide not to proceed with the repair, you’ll receive a Replacement Credit to put towards your new appliance at The Good Guys. The Replacement Credit must be used in a single transaction, either in store or online. If you’re eligible for a Replacement Credit, it will be sent to your mobile phone via SMS once the repair service job has been closed by both yourself and the Repair Technician.
*The Good Guys Home Services offers repairs and assessments nationally, however some exclusions may apply for remote locations. Please call 1300 748 190 to confirm availability in your area.
**Customers will be contacted by The Good Guys Home Services Appliance Repair Team within approximately 30 minutes of purchasing the service. This applies Monday to Friday between 9am and 5pm AEST. Appliance repair services purchased outside business hours will receive an assessment call the following business day.