“You”, “your”, “yours”, “customer”, means you or the Customer detailed in the form (if different). “We”, “us”, “ours”, “workforce”, “store”, “salesperson”, “The Good Guys” means staff at or appointed by The Good Guys store from whom you have purchased the Services. “Service (s)”, “work”, “installation”, “service appointment”, “scope of work”, means the Services performed or to be performed by The Good Guys as set out in the form.


To make a change or to cancel your order, please contact the salesperson at the store where your purchase was made. You must provide The Good Guys with 24 hours’ notice prior to the scheduled Service that you wish to cancel or reschedule a service appointment. If you do not provide The Good Guys with the required notice for the service The Good Guys may at its discretion charge you a cancellation or reschedule fee at the current listed rate.


The assembly contractor will deliver the BBQ and complete the assembly of the unit as per the specified scope of work and in line with the manufacturer specifications.

Gas bottle connection

The Good Guys BBQ Delivery and Assembly service does not include the supply of gas bottles to a customer’s location. If a gas bottle is required, the customer must provide this. The assembly contractor will attach the gas bottle to the assembled BBQ if supplied.

Electrical connection

If a customer’s BBQ is electric and they request connection to power during the assembly process, the customer must ensure a power point is located no more than 1 metre from the location of the BBQ. If electrical work is required, this is the responsibility of the customer and must be carried out by a licenced electrician and cannot be carried out by the assembly contractor.

Assembly Contractors

All Assembly Contractors are licensed (as required) and fully insured. All licensed contractors comply with the Building Code of Australia and all other applicable Federal and State Legislation. Assembly contractors are fully insured, experienced and compliant for assembly work. We ensure that they are familiar with the manufacturer’s assembly requirements for all product categories where applicable. Delivery and Assembly services always takes into account local compliance requirements, Occupational Health and Safety (OH&S) and environmental considerations.


The Good Guys will provide you with an estimate of charges prior to performing work that may apply if your Service requires any additional parts or labour. Payments for additional charges will be required prior to the conclusion of us completing the service. Payment may be made by VISA or Mastercard Debit/Credit card at, or by calling 1300 765 988. Payment cannot be made to the installer directly and The Good Guys Warranty will not apply to additional services or works that have been paid for with ‘direct to installer’ payments. Additional charges, fees and expenses may apply to services provided beyond a radius of 30 km from the store location where the order for the services was placed. Travel time, parking, ferry fees or additional fees and charges associated with installations for inner city, CBD and island locations must be charged to the Customer as an additional cost. The Good Guys do not include any parts or accessories (wall brackets, additional materials over & above allocated, etc) in the course of providing the service, except where specifically listed in the service scope description. Unless otherwise specified, delivery, decommissioning of existing units and removal of existing units is not included in the price.


A person of at least 18 years of age must be present at the premises at all times on the day when The Good Guys provide the service and must be authorised to approve all work completed by us. If not, The Good Guys will leave the site and we may invoice you for an extra installation site visit.

ACCESS Installation vehicle, equipment and installation team must have clear and unhindered access to the site and internal / external location where the units are to be installed. The Good Guys will not be held responsible for moving or damage to any of your furniture or valuables which are obstructing access. Unit(s) to be installed must be onsite prior to commencement of installation works. This will be the responsibility of the Customer, unless delivery and installation is specifically included in the scope of works, in which case, the unit(s) to be installed will be delivered by The Good Guys on the day of installation.


Installations do not include any parts accessories (fittings, extension hoses, pressure limiting valves) except where specifically listed in the scope of works.


You acknowledge and agree that, except for direct property damage that results from our negligence, under no circumstances shall The Good Guys be liable to you or any other person for any damages, including without limitation, any indirect, incidental, special or consequential damages, expense, costs, data loss or corruption, or liability arising out of, or related to, the services provided by The Good Guys or the installation, use of, or inability to use your products, goods or other services. In consenting to the performance of the Service you agree to release and hold harmless The Good Guys, its agent contractors and staff from and against any loss, liability or damage that you may suffer, including but not limited to, walls, skirting boards, floors, etc. As subject to your statutory rights, under the Australian Consumer Law or other similar State and Territory laws, the liability of The Good Guys is expressly limited to repeat of the Service or the cost of the service being provided. For full terms and conditions of the service please visit our website


The Good Guys will use its best efforts to deliver timely service notwithstanding unpredictable scheduling volume spikes, unscheduled transport or sickness problems and other factors beyond our control, including but not limited to power failure, technical breakdowns and acts of God. The Good Guys will provide the service to the best of its ability, however, The Good Guys makes no guarantees as to the service quality nor does it accept responsibility and liability for ongoing service matters other than those provided for in these terms and conditions. If The Good Guys ability to render the services is impaired by your failure to cooperate or circumstances beyond the control of The Good Guys, The Good Guys may choose not to provide the services and where appropriate will provide you with a refund. Service can also be denied if dangerous or unhealthy conditions are present. The Good Guys will not disassemble, deconstruct or break down any product for haul-away even if necessary for removal. It is your exclusive responsibility to dispose of any goods that will be replaced by us in carrying out the service.


The working environment in which The Good Guys is requested to perform the service must meet the respective Occupational Health and Safety (OH & S) regulations in the applicable State or Territory. If The Good Guys reasonably believe that the environment does not meet the requirements of the respective State or Territory then The Good Guys reserves its right at its sole discretion to leave the installation site and The Good Guys may invoice you for the installation site visit.


The Good Guys warrants that the service will be performed without any defect for a period of not less than 12 months from the date the services are performed (warranty period) and if the services develop a defect during the warranty period, we will promptly rectify any defect at no additional charge. The warranty does not extend to any faults caused by alterations, modification changes made independently by the customer and /or any third party to the work performed and without consent from The Good Guys.


The Good Guys is not liable for any additional works that may be required to your existing electrical setup. Some units may require an upgrade of your power board, and this will be assessed by your installer. Where applicable, wiring/power supply/switchboard must be to the applicable state/federal standards. The main power supply must be within 20 metres of the location of installed in excess of 20 metres. The Good Guys will not, under any circumstance, move, alter or install electrical outlets unless the appropriate service is purchased with the installation.


The Good Guys have engaged an on-line booking service, Airtasker Pty Ltd ACN 149 850 457 (“Airtasker”), as its service agent to assist in the management of its obligations under this program and for this purpose, you consent to The Good Guys providing Airtasker with your contact details and information about the services you have purchased. To enable Airtasker to supply the requested services, Airtasker may utilise additional identity verification and payment facility services. Information on these services can be found at

You consent to all of the uses and disclosures of your contact details and information described in The Good Guys Privacy Policy which can be accessed at as well as Airtasker’s Privacy Policy which can be accessed at privacy/ The Good Guys may use and disclose information about you to its contractors and installers and its other suppliers (including to any person situated outside Australia) for the purpose of:

  • Booking, co-ordinating and providing the requested service(s);
  • Taking payment for any additions to the scope of services as requested by you.
  • Offering additional or new products and services related to the products or services provided to you.
  • Providing services and benefits in relation to your Concierge Rewards

You consent to these parties contacting you or a new owner of the Services you purchased, including sending email, SMS, mail or making contact by telephone, for the purposes set out under the heading ‘Privacy’. You confirm you have the necessary authority to provide the information and to give these consents.

We have recorded your acceptance to the above scope, site detail and Terms and conditions. If any of the information contained within this email is incorrect or you do not agree to the terms and conditions in full, please contact the store you have purchased this service from, or call 1300 765 988 prior to installation.