Features & Benefits
Gold Service Extras Features & Benefits
Like a best friend, Gold Service Extras is there for you, with support when you need it most and rewards in between. Simply add Gold Service Extras to your eligible purchase to become a Gold Service Extras Member and receive stress -free support from day one along with LOADS of exclusive EXTRAS!
Product Care
Gold Service Extras takes the stress out of dealing with faulty products. From the moment you get your new product home, Gold Service Extras provides certainty and support through a range of benefits and inclusions ensuring you are back up and running with a working product in no time. If your product is faulty, you may be entitled to a free remedy under the manufacturer’s warranty and The Good Guys’ Minimum Voluntary Warranty (including during the period of your Gold Service Extras membership). Even if you do not purchase Gold Service Extras, you may also have rights under the Australian Consumer Law to a free remedy (even after expiry of the manufacturer’s warranty and The Good Guys’ Minimum Voluntary Warranty). For more information about The Good Guys’ Minimum Voluntary Warranty and your rights under the Australian Consumer Law, please refer to our Refunds & Warranties Guide
The summary of features below is subject to the Gold Service Extras terms and conditions.
STRESS-FREE SUPPORT AND PERSONAL SERVICE
From day one your dedicated support team will look after any product assessments or repairs, arrange replacement products, automatic reimbursements claims, and more.
Simple replacement of products $500 or less
A faulty product valued at $500 or less will be replaced so you don’t have to wait for it to be repaired. Simply call the Member Support Team to arrange for an assessment to verify the fault. Once confirmed, a replacement product will be organised for you.
Repair period guaranteed
If your product repair takes longer than 20 business days from when we inspect or receive it, you’ll be eligible to have it replaced with an equivalent product. If you’d prefer to continue with a repair, you may request $100 90 Day StoreCash> instead.
In-home Repairs for Larger Items
The Member Support Team will organise a repairer to come to your home to repair large appliances. If the repair can’t be completed in your home, arrangements will be made to transport, fix, and return the product to you once the repair is completed.
Transferable Service
If you decide to sell or give away your appliance, you can transfer the time remaining on your Gold Service Extras to the new owner at no cost. This excludes any 90 Day StoreCash> and Gold Service Extras Benefits owed to you.
No Lemon Guarantee
If your enrolled product requires more than two repairs during the life of your plan, we will offer you an equivalent replacement at your request.
$100 Essential Appliance 90 Day StoreCash>
$100 90 Day StoreCash> is available on request if you have an essential appliance that can’t be repaired within 10 business days of the product being assessed. Available for fridges, washing machines, TVs, dishwashers, ovens, cooktops, and split system air-conditioners.
Food Spoilage Allowance
A $100 Payment Card is available on request for food spoilage caused by a verified fault with your fridge.
Laundry Allowance
A $100 Payment Card is available on request to cover laundry costs caused by a verified fault with your washing machine.
GOLD SERVICE EXTRAS BENEFITS
Gold Service Extras provides you with LOADS of BENEFITS! From $20 90 Day StoreCash> rewards throughout the year to exclusive access to Home Tested Program, our Gold Service Extras Members enjoy all the perks! See more below. The summary of benefits below is subject to the Gold Service Extras terms and conditions.
30-Day Price Guarantee
If the price of your product drops at The Good Guys or an approved competitor within 30 days of purchase, Gold Service Extras members can claim back 120% of the difference as Store Credit via the quick online claim form. Learn More>
Get the VIP Treatment
Members will receive exclusive access to Bonus 90 Day StoreCash> offers and Exclusive VIP Offers including competitions, giveaways, and member-only sales events.
12 months access to discounts on gift cards from a wide range of brands!
Members are spoilt for choice with savings available on everyday essentials and even nonessentials through Gold Service Extras Rewards. From groceries and shopping sprees to entertainment and travel, Gold Service Extras Members have 12 months access to great deals from a huge range of brands.
How to Join
Gold Service Extras can be purchased with any eligible product from The Good Guys in store or online. Gold Service Extras must be purchased at the same time as you purchase your product.
Online
Add what you want to buy to your online shopping cart then add Gold Service Extras to your purchase when prompted.
In Store
Ask our friendly in-store team to add Gold Services Extras to your purchase.
