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Choose The Good Guys
Home Services for your Installation!
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CHOICES, EVERY DAY
To save you time, you can now use our online form
for all Returns, Refund, Repairs and Exchanges.
Gold Service Extras Members get access to product care from day one, plus
extra benefits from StoreCash to exclusive offers and sales!
Learn more about your benefits.
Members start your report online for speedy service.
Get your Digital Wallet here.
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Order online and collect your order from your
local store when you're ready.
Need it fast – no problems – your Click &
Collect order will be ready to pick up in 1 hour during store trading hours. To find your local store trading hours, click here.
Click & Collect is a convenient, cost-effective option for customers who live
or work near one of The Good Guys stores and may not want an item to be
delivered, or who would prefer not to pay for delivery. Customers can
purchase online, or by phone, and choose to simply pick up their order at a
convenient time after the order has been accepted and a ‘Ready for Pick Up’
You will receive an order confirmation email, followed by a ‘Ready for Pick
Up’ email when your order is ready for collection.
Simply head to the nominated store, go inside
the store and look for the Pick Up - Click & Collect signage where one of
our team members will have your order ready to go.
If the Click and Collect option is unavailable online, then the item is not
readily stocked in store and cannot be purchased online for pick up. This
may be due to the product being a special order item or a clearance range.
You are welcome to visit your local The Good Guys store to purchase the item
directly with the store, if it is available. Alternatively, you can place an
order online for the item to be delivered to your address.
Please collect your orders within 7 days. An SMS will be sent to you
reminding you that your order is ready for collection. If your item/s are
not collected within 28 days, your order will be cancelled and the purchase
will be refunded back to the original payment method.
Yes, they can. When you are placing the order online you can nominate Friend
Pick Up. They will need to have a copy of your order confirmation email and
the details on your order: your full name and phone number, as well as their
own ID (i.e. drivers Licence, passport or photo identification). If you paid
for your order with PayPal, the nominated person will need to present your
PayPal confirmation email that includes your Transaction ID.
You will need to present a copy of your Click & Collect confirmation email
printed or on your mobile, along with ID (i.e. drivers Licence, passport or
photo identification) matching the authorised person's details as listed on
the confirmation email. Photo ID will be required in order to sign for the
item to be collected.
Unfortunately, your order cannot be altered once it has been placed. If you
no longer want the item, or you need to change the item on the order, your
order will be cancelled and the value of the order will be refunded back to
the original payment method.
Our website checks store stock availability before you make an order,
occasionally an item ordered for Click & Collect may be sold by the store
before it can be put aside for collection. This can happen if, for instance,
a customer in store has picked up and bought an item at the same time as
you've ordered it online. If the item is not available from your preferred
Click & Collect location, the store will contact you.
Pick Up will only display as an option online if a product is readily
available in-store. Online Only items are sold on our website and are not
available for purchase or collection in-store. This stock is not retained
in-stores and is special ordered solely based on customer online order
View all Click & Collect FAQs
~Offer ends 11:59pm AEDT 26/10/2023. See a team member in-store or the individual product pages on The Good Guys website for exact % discount that applies to specific products. Discounts apply to most recent previous ticketed/advertised price. As we negotiate, products will likely have been sold below ticketed/advertised price in store prior to the discount offer. Cannot be used in conjunction with any other discount offer.
¤Discounts apply to previous ticketed/advertised price. As we negotiate, products will likely have been sold below ticketed/advertised price prior to the discount offer.
*Time limits and T&Cs apply. See product for details.
‡Bonus service within 30km from a store. Additional charges apply after 30km.
Excludes eBay and commercial orders. T&Cs apply. See product for details.
>Qualifying conditions, including signing up to StoreCash and downloading Digital Wallet before purchase. Individual product pages on The Good Guys website show which products earn StoreCash. StoreCash expires 90 days after issue and is issued within 5 business days after delivery/collection of qualifying purchase which must be within 60 days of purchase. Personal purchases only. Exclusions and purchase limits apply. Each StoreCash reward must be used in one transaction and no change/credit for any unused balance. Refer to StoreCash T&Cs & Digital Wallet T&Cs for details, including how to be notified about StoreCash deposits to your Digital Wallet.