Christmas Gift Guides
Gift Guides and Inspiration
Shop Great Gifts
Shop Gifts by Price
Ultra HD TVs
Full HD TVs
TV & Projector Accessories
Wall Mounts & Stands
for your living rom
Fridges & Freezers
top kitchen trends 2023
Cooking & Dishwashers
Sinks & Taps
for your kitchen reno
BBQs & Outdoor Cooking
tasty vegetarian recipes
Small Kitchen Appliances
Grills & Sandwich Presses
Mixers & Food Processors
Coffee Machines & Beverages
Toasters & Kettles
for easy weekend dinners
your washing machine
Computers, Tablets & Gaming
Desktop & Laptop
iPad & Tablets
Software & Accessories
Printers, Paper & Ink
Guide to the best laptops
CREATE FAMILY FUN
Phones & Wearables
Mobile Phone Accessories
Home Phones & Walkie Talkies
top 5 phones 2023
Vacuums & Cleaners
Carpet Cleaners & Steam Mops
Vacuum & Cleaning Accessories
get a spotless floor
Heating & Cooling
the best pet air purifiers
upgrade your workspace
Health & Grooming
Health & Fitness
Nail your hair at home
Sport, Outdoors & Fitness
Home Gym Equipment
E-Scooters & E-Bikes
Safety Gear & Accessories
for your post-workout
with great value cameras
Automatic Lawn Mowers
Smart Pet Technology
that get the job done
Shop All Deals
Choose The Good Guys
Home Services for your Installation!
Which product do you need installed?
CHOICES, EVERY DAY
To save you time, you can now use our online form
for all Returns, Refund, Repairs and Exchanges.
Gold Service Extras Members get access to product care from day one, plus
extra benefits from StoreCash to exclusive offers and sales!
Learn more about your benefits.
Members start your report online for speedy service.
Get your Digital Wallet here.
Lodge a claim to begin the swap or screen replacement
Help with your mobile needs.
No stores can be found within 500km of the search data. Please try a different postcode or suburb
Need it fast? Want it unpacked or installed? Prefer to shop online and pick it up
yourself? However you want it you can trust that The Good Guys has a delivery and shipping option to
suit your needs - and budget.
Want to pick it up yourself? Find out more about Click & Collect here.
Need it fast? Want it unpacked or installed? Prefer to shop online and pick it
up yourself? However you want it you can trust that The Good Guys has a delivery and shipping
option to suit your needs - and budget.
The Good Guys offer Uber ASAP and Uber Scheduled Deliveries in metro areas, currently in trial at selected locations in Melbourne and Sydney.
‘Uber’ will show as a delivery option depending on the time you’re placing an order, the items you’re ordering, their availability and if your items are coming from a store that accepts Uber Delivery.
Available Uber Delivery options:
*Please note: Uber Delivery is available 7 days a week at eligible stores from the store's opening hours until 2 hours before it closes.
Uber Delivery is available 7 days a week at eligible stores from the store's opening hours until 2 hours before it closes.
Once your order has been packed by the store and is ready for Uber to pick up, we’ll email you the link to your digital invoice which contains the Uber tracking link to follow the driver. You will also receive SMS from Uber with live tracking link.
You’ll receive a pin number via text from Uber which will need to be provided to the Uber driver upon delivery. Missed deliveries will be returned to the store.
If there’s an issue with your delivery or you still have not received your order after the scheduled time from Uber, please get in touch with us via our live chat and our team will assist.
Yes, you can choose Next Day Delivery for large products such as air conditioners, cooktops, chest & upright freezers, washers, dryers and TVs delivered by The Good Guys.
We offer Next Day Delivery to most metro areas across Australia, from Monday to Sunday at no additional cost.
Please note: The Good Guys may have blackout periods for Next Day Delivery during busy periods such as Black Friday, Christmas, Boxing Day and Easter.
We also offer Uber Scheduled deliveries in metro areas at selected locations in Melbourne and Sydney. This is available 7 days a week from store opening till 2 hours before store closing times.
Read full Home Delivery Terms & Conditions here.
Our next day delivery order cut-off time is 4pm Monday – Sunday. Read full Home Delivery Terms & Conditions here.
For Uber Scheduled deliveries, the cut-off time will be 2 hours before store closing times.
We’re working hard to make sure your delivery arrives on time – however sometimes
local health orders and courier delivery delays do happen. When this happens we,
or the delivery courier will be in touch to advise of any delays.
Large items are delivered by our delivery team direct to your home and will be
placed in a safe location. For other products we use Australia post and Team
you will receive notification with tracking details from the store once your
item has left. These deliveries will not be left at your door unless someone is
home and you may need to pick this up from a distribution centre/ or local post
office, if you are not home to accept your delivery.
How will my order be delivered?
Your order may be delivered in one of two ways:
1. Our Driver – We'll contact you in advance to confirm a delivery time date and
2. By Australia Post or Courier - Allow 2-7 working days to receive items in
metro areas once you receive your email telling your item is on its way.
Regional & remote areas may take longer.
Premium delivery is The Good Guys upgraded delivery service. We
offer a Premium Delivery service in most metropolitan areas and
selected regional areas. Premium delivery is available for large
kitchen & laundry appliance. We deliver, unbox, plus remove your
old appliance including the packaging. Simply select the premium
delivery option in the shopping cart during checkout when you
place your order.
Premium delivery is not available for televisions, entertainment
units, portable appliances, technology products, heating/cooling
Standard charges apply for single storey dwellings, additional
charges may apply for dwellings with stairs. If you have
purchased Premium delivery and would like your old product to be
taken away, it must be fully disconnected or uninstalled and be
readily available for easy removal upon delivery of your new
Please note that installations are not included as part of the
delivery price. Please click here to refer to The
Good Guys Home
Services web page for more information. Read full Home Delivery
Terms & Conditions here.
If you need your product installed, there is an extensive range
of fully guaranteed installation services available for purchase
from The Good Guys Home Services. Please click here
to refer to The Good Guys Home Services web page for more
The Good Guys do not deliver to PO Boxes or Parcel Lockers or
The postcode search bar on the delivery page, product page or in
the cart will confirm the delivery options available in your
area. The cost of delivery is based on the product, your
postcode and the delivery zone that it falls into.
The delivery of products to some remote/isolated areas may be to
the closest barge or Freight Company. You will then need to
arrange continued delivery (including any additional cost) from
the depot to your home address. Please contact your local store
for more information. Read full Home Delivery Terms & Conditions
The estimated shipping or delivery times for your order is displayed on the
product page and the cart page.
For Uber Deliveries, after your order is packed by the store, you will receive emails from The Good Guys and SMS from Uber containing a live tracking link. Additionally, you will receive SMS updates from Uber while your order is on the way.
Delivery to parts of Far North Queensland, Northern Territory, Western Australia,
Tasmania and remote/isolated areas may take longer and are subject to local
Should there be any issues with stock availability, The Good Guys will contact you to advise of any delays. If you have any questions about your delivery you can find the store dispatching your order on your confirmation email, the stores name and phone number is listed for any questions you may have.
For large big & bulky products such as air conditioners, cooker,
chest & upright freezers, washers, dryers and TVs delivered by
The Good Guys, if you have selected a delivery date, your order
will be delivered on the selected date. We'll contact you 48
hours confirming your delivery date and 24 hours prior to
delivery with your delivery window.
On the day of your delivery our driver will send you a tracking
link notifying you that they are on their way.
For smaller items you will receive tracking information via email
or SMS when your item is on board for delivery with Australia
Post. A notification or calling card will be left for you
letting you know that your order is waiting for collection at
your local Post Office if you are not home to accept your
For our Delivery Terms & Conditions, click here.
For our Refunds, Returns & Cancellation policy, click here.
For large products such as air conditioners, cooker, chest &
upright freezers, washers, dryers and TVs delivered by The Good
Guys if you have selected a delivery date, your order will be
delivered on the selected date. We'll contact you on the morning
of the delivery with an estimated delivery time.
For Uber Deliveries, you will get SMS updates from Uber once your order is on the way.
The Uber driver will ask for the 4 digits pin to accept your delivery. Any missed deliveries will be returned to the store.
If you have not selected a delivery date, you may receive a call
from us to confirm details or make delivery arrangements.
Otherwise we'll send you an email when your order has been
If you need to reschedule, please contact the store dispatching
your order on your confirmation email, the stores name and phone
number is listed to avoid any redelivery charges.
Delivery costs for your purchase are calculated and displayed in
the shopping cart. Standard delivery is calculated by the size
and weight of the items, plus the delivery location. Next Day
delivery is available at no additional cost.
Yes, for large big & bulky products such as air conditioners, cooker, chest & upright freezers, washers, dryers and TVs delivered by The Good Guys, someone will need to be home to accept and sign for the delivery.
If you are unable to take delivery of your items, we recommend contacting the dispatching store directly or for web orders you can contact us here (Contact the Customer Care Team Form). You can find the contact details of the dispatching store on your confirmation email.
You will also need to be home if you select 'Thanks, I'll be home' for Uber Deliveries.
Once your order has been confirmed we are unable to amend your
We are also unable to change your address once the order has been
confirmed. If you would like to amend your order, please contact
the dispatching store to cancel your order and a refund will be
issued back to the original payment method.
We strive to be able to deliver your order as fast as possible.
From time to time popular items may sell out quickly and
temporarily be on back order. This means that the items are
currently out of stock but that there are shipments on their way
to re-stock our stores & warehouses. Once your order is in
stock, you will receive a notification email when your item is
ready for delivery or pick up.
We recommend contacting the dispatching store directly as they
will be able to identify the next steps involved, just make sure
you have a copy of your tax invoice handy.
You can find the contact details of the dispatching store on your
We offer a Premium Delivery service in most metropolitan
areas and selected regional area. Premium delivery is
available for large kitchen & laundry appliance, we deliver,
unbox plus remove your old appliance including the
packaging. Simply select the premium delivery option in the
shopping cart during checkout when you place your order.
Yes like everything we do have terms and conditions when purchasing the service
from us For more information please click here.
Click & Collect is a convenient, cost-effective option for
customers who live or work near one of The Good Guys stores
and may not want an item to be delivered, or who would
prefer not to pay for delivery. Customers can simply pick up
in store at a convenient time that suits them after the
order has been accepted and a ‘Ready for Pick Up’
You will receive an order confirmation email and a SMS when your order is ready
Simply head to the nominated store and look for the Click and Collect signage and
one of our team members will be able to help you with your order.
If the Click and Collect option is unavailable online, then
the item is not readily stocked in store and cannot be
purchased online for pick up. This may be due to the product
being a special order item or a clearance range.
You are welcome to visit your local The Good Guys store to
purchase the item directly with the store, if it is
available. Alternatively, you can place an order online for
the item to be delivered to your address.
Please collect your orders within 7 days. An SMS will be sent
to you reminding you that your order is ready for
collection. If your item/s are not collected within 28 days,
your order will be cancelled and the purchase will be
refunded back to the original payment method.
Yes, they can. When you are placing the order online you can
nominate Friend Pick Up. They will need to have a copy of
your order confirmation email and the details on your order:
your full name and phone number, as well as their own ID
(i.e. drivers Licence, passport or photo identification). If
you paid for your order with PayPal, the nominated person
will need to present your PayPal confirmation email that
includes your Transaction ID.
You will need to present a copy of your Click & Collect confirmation email
printed or on your mobile, along with ID (i.e. drivers Licence, passport or
photo identification) matching the authorised person's details as listed on the
confirmation email. Photo ID will be required in order to receive your click and
Unfortunately, your order cannot be altered once it has been
placed. If you no longer want the item, or you need to
change the item on the order, your order will be cancelled
and the value of the order will be refunded back to the
original payment method.
Our website checks store stock availability before you make
an order, occasionally an item ordered for Click & Collect
may be sold by the store before it can be put aside for
collection. This can happen if, for instance, a customer in
store has picked up and bought an item at the same time as
you've ordered it online. If the item is not available from
your preferred Click & Collect location, the store will
Pick Up will only display as an option online if a product is
readily available in-store. Online Only items are sold on
our website and are not available for purchase or collection
in-store. This stock is not retained in-stores and is
special ordered solely based on customer online order
The Good guys typically uses Australia Post or a courier service for
small product deliveries. Please see below for cut off delivery dates. Please note
the dates set out below show the average expected maximum delivery times during peak
Express Post & Star Track
Next Day Delivery is available in certain areas across Australia.
Enter your postcode below to see if Next Day Delivery is available in your location.
See your suburb listed – Next Day Delivery is available in your location.
Don't see your suburb listed – Sorry, Next Day Delivery is not available in your location – but we can still arrange standard delivery for you.
Details and options will be confirmed in the shopping cart.
Unfortunately Next Day Delivery is not available in your location – but we can still arrange standard delivery for you.
~Offer ends 11:59pm AEDT 26/10/2023. See a team member in-store or the individual product pages on The Good Guys website for exact % discount that applies to specific products. Discounts apply to most recent previous ticketed/advertised price. As we negotiate, products will likely have been sold below ticketed/advertised price in store prior to the discount offer. Cannot be used in conjunction with any other discount offer.
¤Discounts apply to previous ticketed/advertised price. As we negotiate, products will likely have been sold below ticketed/advertised price prior to the discount offer.
*Time limits and T&Cs apply. See product for details.
‡Bonus service within 30km from a store. Additional charges apply after 30km.
Excludes eBay and commercial orders. T&Cs apply. See product for details.
>Qualifying conditions, including signing up to StoreCash and downloading Digital Wallet before purchase. Individual product pages on The Good Guys website show which products earn StoreCash. StoreCash expires 90 days after issue and is issued within 5 business days after delivery/collection of qualifying purchase which must be within 60 days of purchase. Personal purchases only. Exclusions and purchase limits apply. Each StoreCash reward must be used in one transaction and no change/credit for any unused balance. Refer to StoreCash T&Cs & Digital Wallet T&Cs for details, including how to be notified about StoreCash deposits to your Digital Wallet.