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TERMS AND CONDITIONS FOR GOODS SOLD BY TGG DISCOUNT WAREHOUSES (AUSTRALIA) PTY LTD FROM
These Terms and Conditions constitute a legally binding contract between the customer (“you”) and
Good Guys Group Discount Warehouses (Australia) Pty Ltd (ABN 48 004 880 657) (“TGG/we/us”) and
to the ordering, purchase, fulfilment and delivery of goods (“Goods”)
from wwww.thegoodguys.com.au. By placing an order for Goods from TGG you agree to these Terms
Please read the following Terms and Conditions carefully before placing your order. The Terms and Conditions
contain important information about the ordering, processing, fulfilment and delivery of Goods.
Select the Terms & Conditions you are interested in:
In these Terms and Conditions:
“Account” means a personal account created by you on the Website;
“Additional Delivery Charge” has the meaning given in Section 4.4;
“Bonus Offer” has the meaning given in Section 16.1;
“Delivery Charge” has the meaning given in Section 4.3;
“Delivery Options” means the delivery options available for an Order which are listed on the
Website, as updated from time to time. The Delivery Options available for an Order will vary depending on
factors such as the nature of the Goods you are purchasing and your Premises. Delivery Charges and estimated
delivery times may vary for each Delivery Option;
“Distribution Centre” means a TGG distribution centre open to the public for pre-arranged
pre-paid order collections;
“Gift Card” has the meaning given in Section 17.1;
“Home Delivery” means a Delivery Option where the Goods to be delivered are “big and
“On Demand Delivery” means a Delivery Option where the Order is delivered to you on the same day
as you place the Order, or within a selected time period;
“Order” means an order for Goods, placed on the Website;
“Parcel Delivery” means a Delivery Option where the Order is delivered to you by our courier but
is not a Home Delivery or On Demand Delivery;
“Password” means the password needed to access your Account;
“Pay Deposit” has the meaning given in Section 7.10;
“Premises” means the premises specified by you for delivery;
“Restricted Goods” means Goods which are only intended to be viewed, played, listened to or
otherwise utilised by a person of at least a certain age;
“Selected Delivery Option” has the meaning given in Section 10.1; and
“Website” means www.thegoodguys.com.au.
2.1. Nothing contained in these Terms and Conditions shall be read or applied so as to exclude, restrict or
modify or have the effect of excluding, restricting or modifying any condition, warranty, guarantee, right
or remedy or other obligation implied by the Australian Consumer Law which cannot by law be excluded,
restricted or modified.
2.2. Our goods and services come with consumer guarantees that cannot be excluded under the Australian
2.3. You may recover damages from TGG for any reasonably foreseeable loss or damage that you suffer because
of any failure of a service or goods to comply with these guarantees, and:
(a) if the failure to comply with these guarantees for goods is a major failure or cannot be remedied,
are entitled to a replacement or refund. If a failure to comply with these guarantees for goods does
amount to a major failure you are entitled to request TGG remedy the failure within a reasonable
and if TGG fails to do so (by repairing the goods, replacing the goods or providing you with a
(i) you may recover all reasonable costs you incur in having the failure remedied;
(ii) you may (in certain circumstances) be entitled to reject the goods and claim a
replacement or refund
from JB Hi-Fi; or
(b) if the failure to comply with these guarantees for a service is a major failure or cannot be remedied,
you may terminate the agreement between you and TGG for the supply of the service or recover from TGG
compensation for any reduction in the value of the service below the price paid or payable by you for
the service. If a failure to comply with these guarantees for a service can be remedied and is not a
major failure, you may request TGG to remedy the failure within a reasonable time, and if it cannot be
so remedied you may recover from TGG all reasonable costs that you incur in having the failure remedied,
or terminate your agreement with TGG for the provision of the service.
3.1. Except to the extent caused by TGG’s negligence or breach of these Terms and Conditions, or as
otherwise required by law, TGG shall not be liable to you for any loss to you to the extent it is caused by:
(i) your Account information being incomplete or inaccurate; (ii) any unauthorised use of your Password or
Account which takes place before you notify TGG; (iii) the Order information you submit being incomplete or
inaccurate; (iv) being unable to change or cancel your Order once it has been accepted by TGG; (v) your
Order not being received, being lost, misdirected or delayed as a result of the facility to place Orders
being unavailable due to issues with the Website beyond the reasonable control of TGG; (vi) cancellation of
your Order by you or someone else using your Account; (vii) delay in delivery of the Goods to you or delay
in the availability of Goods for pick up in-store beyond the reasonable control of TGG; (viii) any delay in
you receiving any refund due to you beyond the reasonable control of TGG (ix) any late, lost or misdirected
deliveries of Goods beyond the reasonable control of TGG; (x) TGG leaving the Goods in accordance with any
“authority to leave” given by you, (xi) any breach of these Terms and Conditions by you; or
(xii) any other loss to the extent resulting from something outside of our reasonable control and within
your reasonable control.
4.1. Prices for Goods are as shown on the Website.
4.2. TGG reserves the right to change the prices of Goods at any time without notice to you. The price
displayed at the time that you place your Order will continue to apply to you even if the price changes
before your Order is accepted by TGG.
4.3. In addition to the price for the Goods, you will also need to pay the listed delivery charge (if any)
(“Delivery Charge”) for your Selected Delivery Option. Any Delivery Charge will appear in your
4.4 In addition to the price for the Goods and the Delivery Charge (if any) you may also need to pay any
additional delivery charges which are not shown in your shopping cart but which we incur because you live in
an area where light aircraft or barge transport is required, or to which our national courier company does
not provide a door-to-door service (“Additional Delivery Charge”). These include, without
limitation, Christmas Island, Norfolk Island, Roma and Nhulunbuy. Such charges may apply even where the item
is shown on the Website as having “free delivery”, “free freight” or something
similar. If you live in an area to which an Additional Delivery Charge will apply TGG will contact you
before accepting your Order and provide you with a quote for the Additional Delivery Charge. If, within the
timescale specified, you do not agree to accept the Additional Delivery Charge, TGG will cancel your Order.
TGG will not take payment for your Order until you have confirmed your acceptance of the Additional Delivery
4.5. By placing an Order, you agree to pay the price for the Goods and any Delivery Charge.
4.6. All prices and Delivery Charges quoted are in Australian dollars and are inclusive of GST.
5.1. You can check-out as a guest on the Website when you purchase Goods. If you wish to create an Account,
additional functionality on the Website may be available to you, for example, order history, order status,
address book and receipt of additional marketing communications.
5.2. Please note that when you check out as a guest on the Website or when you create an Account, you agree
to subscribe to our marketing communications. You can unsubscribe at any time by selecting the
“unsubscribe” option in the relevant communication, for example, clicking on the unsubscribe
link in the email you receive or texting the stated response word e.g. “STOP” or
“UNSUB” or “REMOVE” to the mobile number in the SMS you receive.
5.3. You may not set up an Account for someone else.
5.4 Please ensure that you enter all information carefully when creating an Account. You warrant to TGG that
all information provided by you in relation to your Account is complete, true and accurate.
5.5. You must notify TGG immediately if you become aware of any actual or potential unauthorised use of your
Password or Account.
5.6. TGG may, in its sole discretion, terminate or suspend your Account if TGG believes, acting reasonably
and in good faith, that this is necessary to protect you or TGG from fraud or other unlawful or unauthorised
6.1. You can place an Order by following the instructions on the Website.
6.2. An Order submitted by you is an offer by you to purchase the Goods for the price plus the Delivery
Charge as shown at the time of submission of your Order. TGG may accept or reject your offer in its absolute
discretion. In particular, but without limitation, TGG may reject Orders for commercial quantities of Goods.
6.3. Each Order that you place will, if accepted by TGG, be a separate and binding agreement between you and
TGG with respect to the supply of the relevant Goods, in accordance with these Terms and Conditions.
6.4. If you place an Order for someone else to receive the Goods you must obtain their consent before
providing TGG with their personal information and, by placing an Order, you confirm to TGG that you have
6.5. Sale of Restricted Goods is subject to various Commonwealth, State and Territory laws. By placing an
Order for any Restricted Goods you warrant to TGG that you are: (a) 18 years of age or older, where
you Order products that are classified R18+; (b) 15 years of age or older, where you Order products
that are classified MA15+.
6.6. When placing an Order for Restricted Goods you warrant that you are not obtaining the Restricted Goods
on behalf of a person that is not eligible to purchase the Restricted Goods themselves.
6.7. Please ensure that you enter all information carefully when placing an Order. You warrant to TGG that
all information provided by you in relation to each Order is complete, true and accurate.
6.8. Please check your Order and Selected Delivery Option carefully (including the quantities ordered) before
submitting it as Orders may not be able to be changed or cancelled once the Order has been accepted by TGG.
TGG will use reasonable endeavours to cancel or change the Order if it has not already been shipped but
makes no representation that it will be able to do this.
6.9. Where you place separate Orders the Goods will be delivered separately and a separate Delivery Charge
will apply to each Order. TGG cannot consolidate separate Orders into one delivery.
6.10. Where you order more than one item in one Order, all Goods for which your Order is accepted at the same
time will be dispatched together where practicable. However, in some cases Goods may be dispatched
separately, for example: where the goods are being dispatched from different locations; where the Goods are
of different types; or where the Goods have different availability statuses. Please note that a Delivery
Charge is calculated based on several factors including the Good’s weight, dimensions, packaging, the
number of delivery shipments required and the Selected Delivery Option.
6.11. The internet can be an unstable and sometimes insecure marketplace. At times the facility to place
Orders may not be available, your Order might not be received, your Order may be lost or misdirected, or
your Order might be delayed due to issues with the Website beyond the reasonable control of TGG.
6.12. You must take your own precautions to ensure that the process which you employ for accessing the
Website does not expose you to risk of viruses, malicious computer code or other forms of interference which
may damage your computer system, and contains appropriate protection to prevent damage to your computer
system caused by viruses, malicious computer code or other forms of interference.
7.1. When you submit an Order you will receive an Order reference number via e-mail.
7.2. TGG will process payment for your Order when you place your Order. Your Order is deemed to be accepted
by TGG when TGG does this, however TGG may, in certain circumstances, cancel your Order after acceptance as
set out in these Terms & Conditions. In the event that TGG cancels your Order having already processed
payment, it will refund payment in accordance with Section 13.1.
7.3. When TGG accepts an Order it represents an agreement by TGG to supply the Goods to you in accordance
with your Order subject to receiving payment from you and subject to these Terms and Conditions.
7.4. You may pay for Goods using the following payment methods: credit card, (Visa, MasterCard or American
Express), PayPal, Gift Card, TGG store credit, TGG StoreCash or an interest free plan available on the
Website. You may use a combination of these payment types to pay for your order, but you are limited to
using one credit card and/or two TGG issued tender types (e.g. Gift Card or TGG store credit). Where the
amount you are paying for Goods is not less than $20 and not more than $1,000 (excluding Delivery Charges),
you may also pay for those Goods using one of the following other payment methods: Afterpay (subject
to Afterpay’s Terms of Service),
ZipPay (subject to the ZipPay Terms & Conditions),
or Latitude Gem Visa (subject to
Latitude Gem Visa terms and conditions), however you may not use these payment methods to pay for Gift
Cards, any other third party gift cards/vouchers or any agency brand products.
7.5. You must not pay, or attempt to pay, for Goods through any fraudulent or unlawful means. If the name on
the credit card/payment card/account does not match the name on the Order, TGG may refuse to accept the
Order or ask you to provide additional information (for example, proof of identity documents) in accordance
with its fraud detection processes. By providing your credit card/payment card/Gift Card or selecting one of
the other available payment methods you authorise TGG to deduct the price and the applicable Delivery
Charge(s) from such cards or payment methods.
7.6. TGG reserves the right to change the payment methods that can be used for Orders at any time in its
7.7. TGG may not be able to, or may decline to, accept payment from you by your nominated payment method:
(a) where our fraud detection systems detect possible irregularities; (b) because your financial
institution or other payment provider has declined payment; (c) because your payment card has
expired; (d) where technical difficulties impact our ability to process payment; or (e) in any
other situation if TGG believes, acting reasonably and in good faith, that this is necessary to protect you
or TGG from fraud or loss..
Where this is the case, TGG reserves the right to cancel your Order and/or place your Order on hold and
request you to provide additional information (for example, proof of identity documents) or arrange payment
by another method.
7.8 When you submit an Order, TGG may complete a pre-authorisation of the full value of the Order. A
pre-authorisation is a practice of validating electronic transactions by holding the value of the Order
unavailable until either the merchant charges the account or the transaction is cancelled. If an Order is
cancelled (for example, because our fraud detection system has detected a possible irregularity), any
pre-authorisation may still appear in your account as a pending transaction for a period of time, which will
vary depending on your financial institution (e.g. 7 to 30 days). After such time, the funds will become
available again for you to use.
7.9. Goods that you have ordered will not be dispatched to you until your payment for the Goods has cleared.
If your payment cannot be processed, your Order will be rejected and TGG will notify you by email.
7.10. For “pick up” Orders, you can pay a 20% deposit using credit card only (“Pay
Deposit”). Pay Deposit is available for Goods when your shopping cart is equal to, or greater than,
$50. You must select “pick up” (if available) as your fulfilment option in order for Pay Deposit
to be available. TGG reserves the right to change the terms and conditions for Pay Deposit at any time in
its absolute discretion.
8.1. TGG reserves the right to cancel, at any time before delivery an Order that it has previously accepted
(a) TGG, acting in good faith, is unable to obtain sufficient quantities of stock to fulfil your Order within
a reasonable time; (b) an event beyond TGG’s control, such as storm, fire, flood, earthquake,
terrorism, power failure, war, strike, pandemic, governmental action or failure or problems with the
internet or third party computer systems, means that TGG is unable to supply the Goods within a reasonable
time; (c) Goods or services ordered were subject to an accidental error on the Website, for example,
in relation to a description, price, reward or image; (d) you ask TGG to cancel your Order in
accordance witsection 6.8; or (e) in the circumstances set out in Section 7.7.
8.2. You may cancel your Order where TGG:
(a) has breached a material term of this Agreement; or (b) is not able to deliver your Order within a
reasonable time of the estimated delivery time listed on the Website for the applicable Selected Delivery
Option, other than a result of any delay for which you are wholly or partly responsible such as a failure to
provide the correct Premises or to pay for the Goods.
8.3. Where TGG cancels your Order after acceptance it will send you an e-mail notifying you of cancellation.
8.4. In the event of TGG or you cancelling your Order after payment has been processed, TGG will refund any
money paid in respect of that Order. Section 13 of these Terms and Conditions sets out further information
9.1. As TGG is dependent upon its suppliers to provide stock, TGG cannot guarantee availability of Goods at
all times. You acknowledge and agree that, from time to time, certain Goods may be out of stock or
unavailable. TGG reserves the right to withdraw or suspend from sale any Goods displayed on the Website,
either temporarily or permanently, at any time without notice to you. After you place an Order, if there are
any changes in available stock and TGG is unable to fulfil your Order, you will be notified as soon as
10.1. When you place an Order for Goods to be delivered, you will be required to select one of the available
Delivery Options for your Order (“Selected Delivery Option”). An estimated delivery time will be
listed for your Selected Delivery Option. TGG will use reasonable endeavours to deliver the Goods in your
Order by the estimated delivery time for the Selected Delivery Option. If certain Goods in your Order are
out of stock, the Selected Delivery Option will list different estimated delivery times for those out of
stock Goods. Please note that the estimated delivery time for your Selected Delivery Option is an
approximate delivery time only and is not a guaranteed delivery time for your Order.
10.2. Risk and title in Goods passes to you on the date and time of delivery of the Goods to the Premises
provided in your Order.
10.3. Goods will only be delivered to addresses within Australia. TGG is unable to deliver to certain parts
of Australia and where this is the case you will not be able to process your Order through the website.
Goods will not be delivered to a PO Box.
10.4. Delivery of Goods (in particular large Goods such as televisions, large kitchen appliances, laundry
appliances and air conditioners) to parts of Australia such as the Northern Territory, Western Australia,
Tasmania, remote/isolated areas and island communities may have extended delivery times and are subject to
local transport schedules. Goods may also have to be collected from the closest local barge or freight
company, in which case you will be responsible for arranging final delivery (including any additional cost
for such final delivery) with the barge or freight company to your nominated address. If additional charges
from a third party apply to your Order, TGG will contact you prior to delivery to advise such charges.
10.5. Following dispatch of your Goods, TGG will email you with confirmation of dispatch and an invoice for
10.6. Installation of the Goods is not included as part of the Delivery Charge. Please click here for more information on
10.7. If you request multiple delivery dates for an Order, TGG may charge separate Delivery Charges for each
10.8 On delivery you may be required to sign a proof of delivery document. If you are not available to take
delivery, we will, at our discretion, either:
(i) take your Goods to our delivery service provider’s local depots;
(ii) ask you if you are willing to give us “authority to leave” the Goods at a place that you
believe is safe at, or outside, the delivery address;
(iii) take your Goods to a TGG nominated alternate delivery point that is close to your delivery
address (e.g. pharmacy, petrol station, post office or newsagent); or
(iv) re-deliver your Goods to your delivery address at a later date.
10.9 You will receive a text message and/or a calling card at your delivery address containing details of the
local depot, alternate delivery point or contact details for you to arrange for re-delivery of your Goods.
Please note that if you do not pick up your Goods from the nominated alternate delivery point within the
period specified in the text message and/or calling card, your Goods will be taken to one of our delivery
service provider’s local depots for you to pick up at your convenience. If you provide
“authority to leave”, we will leave the Goods at the agreed place. Risk and title in Goods
passes to you at this time and you will bear the risk of any loss or theft of the Goods.
10.10 If you require Goods that you have ordered to be re-directed to an address which is not the original
Order address, and such Goods have already been dispatched, TGG will use reasonable endeavours to re-direct
the Goods to your requested address and may charge you a reasonable fee for doing this.
On Demand Delivery
10.11 When you request On Demand Delivery you may be required to confirm if you will be at home at the time
of the delivery or otherwise provide us with “authority to leave” and we will leave the Goods in
the agreed place. Unless you have provided us with such “authority to leave”, on delivery you
may be required to sign a proof of delivery document or provide a PIN sent to you in the confirmation SMS or
email for your Order, or at the time you place your Order. If you have not provided us with “authority
to leave” and you are not available to take delivery, your Goods will be returned to the store and we
will contact you to arrange for collection by you or re-delivery. If you provide us with “authority to
leave”, delivery will be deemed to have occurred when we leave the Goods in the agreed place (and in
accordance with section 10.2). If you provide us with “authority to leave” risk and title in
Goods passes to you at this time and you will bear the risk of any loss or theft of the Goods.
10.12. If you want to change the delivery date TGG require a minimum of 24 hours’ notice prior to
Door to Door Delivery
10.13 Door to Door delivery is TGG’s standard delivery service where your Goods will be delivered to
your Premises. Door to Door delivery is available to most locations in Australia and Tasmania.
10.14 On the Website, the postcode search bar on the delivery page, product page or in the shopping cart will
confirm the cost of Door to Door delivery to your area based on the Goods, your postcode and the delivery
zone that it falls in.
10.15 In addition to these Terms and Conditions, if your Goods are being delivered, TGG’s Home Delivery
Terms of Sale will apply. For TGG’s Home Delivery Terms of Sale please visit our Home Delivery Terms and
Conditions. If there is any inconsistency between these Terms and Conditions and TGG’s
Home Delivery Terms of Sale, these Terms and Conditions will prevail to the extent of any inconsistency.
10.16 Premium delivery is TGG’s upgraded delivery service. TGG will deliver your Goods, unbox the
Goods, remove any packaging, as well as take away any old product.
10.17 Premium delivery is available on all whitegoods, kitchen appliances, laundry appliances, air
conditioners, desktop computers and selected small household appliances.
10.18 The postcode search bar on the delivery page, product page or in the shopping cart on the Website will
confirm if Premium Delivery can be provided to your area for the particular Goods. The cost of Premium
Delivery is based on the Goods, your postcode and the delivery zone that it falls in. Standard charges apply
for single storey dwelling. Additional charges may apply for dwellings with stairs.
10.19 In addition to these Terms and Conditions, if your Goods are being delivered, TGG’s Home Delivery
Terms of Sale will apply. For TGG’s Home Delivery Terms of Sale please visit our Home Delivery Terms and
Conditions. If there is any inconsistency between these Terms and Conditions and TGG’s
Home Delivery Terms of Sale, these Terms and Conditions will prevail to the extent of any inconsistency.
11.1. Many Goods can be picked up from a TGG store, or where the Goods are “big and bulky”, from
a Distribution Centre, rather than being delivered to you. Where you wish to do this you will need to select
this option when you place your Order. Please note that some Goods are not available for pick up from store
or a Distribution Centre.
11.2. Only the person named on the Order confirmation may pick up the Goods in-store or from a Distribution
Centre, unless “Friend pick-up” (where you nominate another person to pick up your Goods) was
selected when the Order was placed.
11.3. If you choose to pick up your Order in store, once TGG has confirmed that the Order is available for
pick up, you may pick up the Order:
11.4 If you choose to pick up your Goods from a Distribution Centre, your Order should be available for pick
up from the Distribution Centre at any time after you place your Order during the Distribution
Centre’s opening hours. Collection of your Order may take up to twenty minutes at busy times..
11.5. When picking up Goods in store or at a Distribution Centre:
(a) you must provide photo identification (current drivers licence, passport, or any government issued photo
ID card) to store staff to verify that you are the purchaser. If requested, you must allow TGG to take a
copy of this identification for fraud prevention purposes. The copy will not be used by TGG for any other
purpose; (b) TGG staff will also check your signature against the signature on any
credit/debit/payment card used to purchase the Goods. You must therefore ensure that you bring this card
when picking up the Goods; (c) if you paid using PayPal, you will also need your PayPal Transaction
ID; (d) you will also need to bring the email that TGG has sent to you confirming that the Goods are
available for pick-up; and (e) TGG staff have the right to refuse collection of Goods if you cannot or
will not satisfy the requirements set out above. In this event TGG will contact the person who placed the
Order using the contact details provided.
11.6. In respect of the estimated time for collection, references to “same day” or “next
day” on the Website exclude public holidays where TGG does not trade in the State or Territory of your
nominated collection store.
11.7. TGG reserves the right to allocate Goods that are not collected within 28 days of the date of your
Order to another customer order and to reorder the Goods for you.
11.8. If you fail to collect the Goods within 28 days of the date of your Order, at TGG’s discretion,
TGG may agree to hold the Goods for a longer period subject to a daily storage fee.
11.9 When picking up “big and bulky” Goods at a Distribution Centre or in-store:
12.1. You agree and acknowledge that:
(a) TGG does not guarantee the dispatch or delivery or availability of Goods within the estimated delivery
times listed for the Delivery Options or the Selected Delivery Option for your Order or any other timeframes
otherwise specified by TGG or any of its staff; (b) stock availability and events outside TGG’s
control may cause delays, or in some circumstances, prevent your Goods from being delivered or available for
pick-up in store or at a Distribution Centre; (c) delays are particularly likely to occur during busy
sale periods such as those around Black Friday, Christmas, Easter and public holidays.
13.1. Where TGG is obliged to refund your payment pursuant to these Terms and Conditions, TGG aims to
initiate your refund to your original payment method within 2 business days (Monday – Friday 9am to
5pm Melbourne time). The additional time that it takes for you to actually receive your refund will depend
upon how quickly your financial institution or other payment provider processes the refund. Please note that
where Goods have been purchased using a Gift Card, the applicable refund will be processed as a new eGift
Card and issued to the email address used on the web order. Please note that if TGG is obliged to provide
you a partial refund of your payment for specific Goods in your Order, TGG will only refund the component of
the Delivery Charge relating to the Goods which are subject to the refund.
14.1. You should check your Goods as soon as they are delivered to you in order to ensure that: (i)
they are what you ordered; and (ii) they are not damaged or faulty.
If this is not the case, you should contact TGG as soon as possible.
14.2. When returning Goods:
(a) please provide TGG with your proof of purchase; (b) it is a requirement for the fulfilment of
refunds, exchanges and warranties that Customers use their best endeavours to return all out-of-the-box
accessories (such as power cords and batteries) supplied at the time of original purchase; (c) you
must also return any Bonus Offers included with the original purchase; and (d) if you are returning
Goods due to a change of mind, the Goods must be in a “re-saleable” condition as determined by
Customers are also encouraged to use the original packaging where possible in order to avoid damage in
14.3. If the Goods are faulty or you wish to return unused and unopened Goods because you have changed your
mind please visit: https://www.thegoodguys.com.au/warranty for details
of our policies. If you are returning unused and unopened Goods due to change of mind in accordance with our
policies, we will not refund any delivery fee and, if you cannot return the Goods to a store, you must pay
for us to pick up the Goods. If Goods are unused but have been unpacked, we may, at our absolute
discretion, accept return of the Goods in the event of a change of mind provided they are in perfect
condition. However, in such cases we will not refund any Delivery Charge, and if you cannot return the Goods
to a store, you must pay for us to pick up the goods and we will apply a restocking fee equal to 20% of the
original purchase price.
14.4. You may not be entitled to any refund or exchange just because any packaging is damaged in transit. The
packaging exists to protect the Goods themselves.
15.1. For Gold Service Extras Terms & Conditions, please click here.
16.1. For Bonus Offers Terms & Conditions, please click here.
17.1. Gift Cards purchased online will be delivered to your nominated address and are not available to be
picked up in-store. There is no delivery fee for Gift Cards purchased online.
17.2. The Website will only allow up to two Gift Cards to be redeemed per order.
17.3. For Gift Cards Terms & Conditions, please click here.
18.1. For Home Installation Terms & Conditions, please here.
19.1. For Tech Support Terms & Conditions, please click here.
20.1. For Repairs & Maintenance Terms & Conditions, please click here.
21.1. TGG’s policy on the collection, use and disclosure of customers’ personal information is
part of these Terms and Conditions. You should read this policy before providing any personal information to
TGG. By providing the personal information requested, you agree to this policy.
21.2 Please note that when you make an online purchase on the Website or when you create an Account,
you agree to subscribe to our marketing communications. You can unsubscribe at any time by selecting
the “unsubscribe” option in the relevant communication, for example, clicking on the unsubscribe
link in the email you receive or texting the stated response word e.g. “STOP” or
“UNSUB” or “REMOVE” to the mobile number in the SMS you receive. Otherwise,
you may opt-out of receiving marketing communications by sending a written request to The Privacy Officer,
The Good Guys Discount Warehouses (Australia) Pty Ltd, either by email to firstname.lastname@example.org or by
pre-paid post to PO Box 5190, South Melbourne VIC 3006.
22.2. TGG reserves the right to require proof of age before a knife can be purchased. It is an offence to
sell a knife to a person under the age of 18 years in VIC, WA & NT and under the age of 16 in SA, NSW
From time to time TGG may pay third parties and affiliate partners commissions for referrals leading to sales
and/or lead generation. TGG currently pay commissions to a number of third parties and affiliate partners,
please see the attached list for
TGG act as an agent on behalf of the manufacturer/suppliers listed below. Agency products refer to TGG as an
“agent” on the product pages. Agency products are shipped directly from the
manufacturer/supplier to the customer. When you purchase an agency product you are subject to their terms
and conditions of sale below. From time to time, TGG receives commissions acting as an agent on behalf of
the manufacturer/supplier, please see the attached list for details.
Loewe’s Terms and Conditions of Sale: Click here.
SMEG’s Terms and Conditions of Sale: Click here.
Miele’s Terms and Conditions of Sale: Click here.
AEG’s Terms and Conditions of Sale: Click here
Neff’s Terms and Conditions of Sale: Click here
Asko’s Terms and Conditions of Sale: Click here
Ilve’s Terms and Conditions of Sale: Click here
Kinsman’s Terms and Conditions of Sale: Click here
25.1. TGG reserves the right to amend these Terms and Conditions at any time. Any amendment will take effect
from the time that it appears on the Website. The Terms and Conditions which apply at the time that you
place your Order are the Terms and Conditions which will apply to your Order.
25.2. Any provision in this agreement which is invalid or unenforceable in any jurisdiction is to be read
down for the purpose of that jurisdiction, if possible, so as to be valid and enforceable, and otherwise
shall be severed to the extent of the invalidity or unenforceability, without affecting the remaining
provisions of this agreement or affecting the validity or enforceability of that provision in any other
25.3. These Terms and Conditions are governed by the laws of Victoria, Australia.
UPDATED NOVEMBER 2023
~Offer ends 11:59pm AEDT 26/10/2023. See a team member in-store or the individual product pages on The Good Guys website for exact % discount that applies to specific products. Discounts apply to most recent previous ticketed/advertised price. As we negotiate, products will likely have been sold below ticketed/advertised price in store prior to the discount offer. Cannot be used in conjunction with any other discount offer.
¤Discounts apply to previous ticketed/advertised price. As we negotiate, products will likely have been sold below ticketed/advertised price prior to the discount offer.
*Time limits and T&Cs apply. See product for details.
‡Bonus service within 30km from a store. Additional charges apply after 30km.
Excludes eBay and commercial orders. T&Cs apply. See product for details.
>Qualifying conditions, including signing up to StoreCash and downloading Digital Wallet before purchase. Individual product pages on The Good Guys website show which products earn StoreCash. StoreCash expires 90 days after issue and is issued within 5 business days after delivery/collection of qualifying purchase which must be within 60 days of purchase. Personal purchases only. Exclusions and purchase limits apply. Each StoreCash reward must be used in one transaction and no change/credit for any unused balance. Refer to StoreCash T&Cs & Digital Wallet T&Cs for details, including how to be notified about StoreCash deposits to your Digital Wallet.