Scam Alerts

See current known scams

Please be aware that there are a growing number of fraudulent or misleading scams using the names of well-known retailers, including The Good Guys. These can involve emails or SMS messages, phone calls, social media posts or other unsolicited promotions that use The Good Guys brand.

These scams attempt to request personal or financial information in numerous ways including:

Directing you to “scam” websites that appear to be linked to the retailer.
Take the form of a competition to win products or gift cards.
Purchase heavily discounted products, which for example will ask recipients to fill out surveys and provide personal details.
Sending SMS or email messages directing you to websites requesting credit card details to purchase product or personal information (these websites may look like The Good Guys website).
Ask recipients to share, comment or like a Facebook page.
Ask recipients to settle a debt with a government department with products bought from The Good Guys, such as gift cards and iTunes cards.

Please note that The Good Guys will never ask for your personal or banking details in unsolicited communications. The Good Guys official website can be found at thegoodguys.com.au, or tgg.com.au. We suggest that you do not respond to or participate in, any offer that appears suspicious or too good to be true.

What to do if you think you are being scammed:

If you have a query about any offer that you’ve received, or a page/site that looks suspicious, please get in touch via customercare@thegoodguys.com.au. If possible, please include any screen grabs or URLs that might help us respond to your query in a timely manner.

We also recommend visiting SCAM watch via their website at https://www.scamwatch.gov.au/report-a-scam to find out more information and report scams.

Known Scams

Facebook Page Scam

Facebook pages and profiles have been created by other parties that are not The Good Guys. The scam involves either a page pretending to be The Good Guys or a user claiming to be a team member selling The Good Guys products. These parties may also send you a fake invoice with The Good Guys logo.

Always make sure to check for the blue verified tick next to our name on Facebook, and to be sure only purchase products direct from our stores, websites, or over the phone 1300 942 765.

https://www.thegoodguys.com.au/
https://www.ebay.com.au/str/thegoodguysaustralia

Text Message – Scam: ‘Giveaway’,
‘iPad Pro $2.99’

Some customers have reported receiving a text message advising that they have limited time to claim a Giveaway prize from The Good Guys. The text link takes them to a page that looks like The Good Guys website with an iPad pro for the price of $2.99.

We advise customers that this is a scam and they should not click the links. Anyone who receives this message is advised to delete the message and block the sender. The website ‘grpromogold.com’ is not associated with The Good Guys.

Text Scam

We've been alerted to a Mobile Phone Text that states the recipient has been 'picked in a draw'. The text is not from The Good Guys and we believe this is a scam or phishing text.

Please do not click the link. We advise that you delete the text and block the incoming number.

Email Scam – “Configure your Nespresso Machine”

Some customers have reported receiving an email asking them to click on a link to "Configure Nespresso Machine", in order to be sent a new product. The scam is makes reference to The Good Guys; Try, Review, Keep Program.

The email is received from Walker Macdonal
(goodmales@ecomimoon.com).