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Choose The Good Guys
Home Services for your Installation!
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CHOICES, EVERY DAY
To save you time, you can now use our online form
for all Returns, Refund, Repairs and Exchanges.
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extra benefits from StoreCash to exclusive offers and sales!
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MORE WAYS TO PAY
Trade-In to trade up to something new at The Good Guys and receive an instant gift card to spend on your next purchase. It’s fast and it’s easy. In four simple steps, you’ll get an online trade-in estimate and if you accept the offer, you will receive a trade-in eGift card on the spot, allowing you to upgrade to a new device right away.
When you Trade-In at The Good Guys, our trade-in partner will swap your eligible
device(s) for a trade-in eGift card to put towards the purchase of your new device
Your traded devices are wiped with industry-leading erasure systems and then given a
second life; repaired, or repurposed. When that’s not possible, we’ll have your devices
recycled the right way with ISO-certified recycling partners, helping to reduce the
impact on our environment.
Just answer a few questions about your current device on
our online trade-in calculator to receive your
If you accept the quote, we’ll email your trade-in eGift
card immediately, ready for you to use right away.
You can use your trade-in eGift card to upgrade to a new
device faster—either in store or online.
We’ll send you a pre-paid postage label and instruction
on how to send your old device back to us within 7 days.
You’ll need your old device handy
As we will need to know the make and model of your device and
the unique 15-digit number if you’re trading in your mobile
A valid credit card
This acts as security for the upfront trade-in eGift card that
we send you immediately after you accept the quote. No charges
will be incurred on your credit card if we receive your device
within 7 days.
Either your driver's license or passport
You’ll need to take a selfie with either document, which we’ll
use to verify your identity for privacy and security reasons.
Now that you've got all the above sorted - click below to start
the process to receive a quote that tells you how much your device
To comply with data security regulations, all traded devices must turn on so that technicians can ensure any personal data has been erased. If your old devices won't power up, you can still make a positive impact by recycling them through our E-Waste Recycling program.
Once you've completed your trade-in, check out our buying guides
and tips to ensure you upgrade to the best device to suit your
needs. And don't forget you can use your trade-in eGift card
against any purchase at The Good Guys (some exclusions apply).
Your ultimate guide to buying a new phone is right
around the corner.
Read about the different manufacturers, models and tech
on the market.
Get the knowledge you need to have confidence in your
Moving or updating to a newer model? Discover what model
you should buy.
Learn what should you consider when deciding how to
choose a desktop.
Choose the right clothes dryer that matches the layout
of your home.
Australian residents over the age of 18:
You will only be able to place one trade-in order at any
given time, however each order can contain multiple devices
up to a total value of $1,500. Once your order has been
completed, you will be able to start a new trade-in order.
Please note, partly completed orders left in your shopping
cart will be automatically deleted after 48 hours.
You will receive your Trade-In eGift card from The Good Guys
as soon as you accept the quote. We will send your Trade-In
eGift Card from The Good Guys via email as soon as your
trade-in order has been placed.
Unlike most trade-in programs, we offer an on-the-spot
device valuation that can be instantly accepted in exchange
for a Trade-in eGift card from The Good Guys. Our program
allows you to redeem your Trade-in eGift card from The Good
Guys on the same day, while we wait for your device(s) to be
shipped and received by our Returns Centre.
We ask for your credit card and personal identification as
security. We will tokenise your credit card but we will not
charge you unless your trade-in device(s) are not received
within the required timeframe, or the valuation needs to be
adjusted. We will always keep you informed (via email and/or
SMS) about the status of your order and prior to any
potential charges to your credit card.
Once your order is completed, your credit card details are
released and deleted as our payment gateway is encrypted and
not stored on our systems.
Simply answer a few questions about the condition of your
device and based on your answers we will provide you with a
quick obligation free quote. You can expect to provide the
following details about your device:
No, liquid damage doesn’t disqualify your device from the
Trade-in program as we will accept any eligible device that
turns on and grade it based on its condition.
If you know or suspect there is liquid damage to your
device, please grade accordingly.
Once your Trade-in eGift card from The Good Guys has been
issued, you will be able to redeem it immediately, either
online or in store when purchasing a new product. If the
cost of your new device is less than the amount of your
Trade-in eGift card from The Good Guys, the remaining eGift
card can be used towards other purchases at The Good Guys.
Please note, your Trade-in eGift card from The Good Guys
cannot be redeemed for cash.
Your Trade-in eGift card from The Good Guys does not have an
SquareTrade reuse, refurbish, repair and redistribute
devices worldwide. Devices that cannot be reused are
disassembled and used for their parts.
Our technicians automatically data wipe devices with
industry-leading erasure systems. If data cannot be erased
from a device, they are recycled with our ISO certified
recycling partners and broken down for raw minerals.
IMPORTANT: Data cannot be saved at our Returns Centre.
Please ensure you backup your data from your device prior to
completing the factory reset that is required before you
send the device to us.
Yes, all devices are data wiped with industry-leading
erasure systems. Data cards are also wiped/destroyed to make
sure that any photos are erased. We also request that you
factory reset your device before sending it to us.
Once you confirm your order, you will receive instructions
via email on how to prepare your device(s) for shipping. We
will also provide a pre-paid eParcel label so you can send
your old device(s) back to us at no charge.
You will have 7 business days from the date your order is
completed to send the device(s) back to us. Australia Post
can provide you with the required packaging to securely ship
your device(s) back to us, but if you would prefer to use
your own packaging, we recommend wrapping your device(s) in
bubble wrap or packing paper. Once your eParcel label has
been scanned by Australia Post you will be able to track its
Our returns process is simple and free. After you complete
your order, you will receive shipping instructions including
how to affix the pre-paid eParcel label to your package.
Once the label has been scanned by Australia Post you will
be able to track its delivery.
~Terms and Conditions apply. See https://tgg.squaretradeup.com.au/terms-and-conditions.
Offers for Trade-In vary based on numerous things including the condition and age of your
SquareTrade is not required to make an offer for all devices. You must be at least 18 years
be eligible to conduct a trade in transaction. The trade in offer will be revised if the
condition upon receipt is different from what you indicate when the offer is made. You are
responsible for removing all data from the device prior to shipping.
~Offer ends 11:59pm AEDT 26/10/2023. See a team member in-store or the individual product pages on The Good Guys website for exact % discount that applies to specific products. Discounts apply to most recent previous ticketed/advertised price. As we negotiate, products will likely have been sold below ticketed/advertised price in store prior to the discount offer. Cannot be used in conjunction with any other discount offer.
¤Discounts apply to previous ticketed/advertised price. As we negotiate, products will likely have been sold below ticketed/advertised price prior to the discount offer.
*Time limits and T&Cs apply. See product for details.
‡Bonus service within 30km from a store. Additional charges apply after 30km.
Excludes eBay and commercial orders. T&Cs apply. See product for details.
>Qualifying conditions, including signing up to StoreCash and downloading Digital Wallet before purchase. Individual product pages on The Good Guys website show which products earn StoreCash. StoreCash expires 90 days after issue and is issued within 5 business days after delivery/collection of qualifying purchase which must be within 60 days of purchase. Personal purchases only. Exclusions and purchase limits apply. Each StoreCash reward must be used in one transaction and no change/credit for any unused balance. Refer to StoreCash T&Cs & Digital Wallet T&Cs for details, including how to be notified about StoreCash deposits to your Digital Wallet.