Australian residents over the age of 18:

• With a valid Australian Government photo ID and credit card,
• Who are the rightful owner of the device,
• Can legally trade-in the device without seeking permission from another party.

You will only be able to place one trade-in order at any given time, however each order can contain multiple devices up to a total value of $1,500. Once your order has been completed, you will be able to start a new trade-in order. Please note, partly completed orders left in your shopping cart will be automatically deleted after 48 hours.

You will receive your Trade-In eGift card from The Good Guys as soon as you accept the quote. We will send your Trade-In eGift Card from The Good Guys via email as soon as your trade-in order has been placed.

Unlike most trade-in programs, we offer an on-the-spot device valuation that can be instantly accepted in exchange for a Trade-in eGift card from The Good Guys. Our program allows you to redeem your Trade-in eGift card from The Good Guys on the same day, while we wait for your device(s) to be shipped and received by our Returns Centre.

We ask for your credit card and personal identification as security. We will tokenise your credit card but we will not charge you unless your trade-in device(s) are not received within the required timeframe, or the valuation needs to be adjusted. We will always keep you informed (via email and/or SMS) about the status of your order and prior to any potential charges to your credit card.

Once your order is completed, your credit card details are released and deleted as our payment gateway is encrypted and not stored on our systems.

Simply answer a few questions about the condition of your device and based on your answers we will provide you with a quick obligation free quote. You can expect to provide the following details about your device:

• Functional condition – Does it power on?
• Cosmetic condition - Are there scratches?
• Component condition – Are there internal component defects?

No, liquid damage doesn’t disqualify your device from the Trade-in program as we will accept any eligible device that turns on and grade it based on its condition.

If you know or suspect there is liquid damage to your device, please grade accordingly.

Once your Trade-in eGift card from The Good Guys has been issued, you will be able to redeem it immediately, either online or in store when purchasing a new product. If the cost of your new device is less than the amount of your Trade-in eGift card from The Good Guys, the remaining eGift card can be used towards other purchases at The Good Guys. Please note, your Trade-in eGift card from The Good Guys cannot be redeemed for cash.

Your Trade-in eGift card from The Good Guys does not have an expiry date.

SquareTrade reuse, refurbish, repair and redistribute devices worldwide. Devices that cannot be reused are disassembled and used for their parts.

Our technicians automatically data wipe devices with industry-leading erasure systems. If data cannot be erased from a device, they are recycled with our ISO certified recycling partners and broken down for raw minerals.

IMPORTANT: Data cannot be saved at our Returns Centre. Please ensure you backup your data from your device prior to completing the factory reset that is required before you send the device to us.

Yes, all devices are data wiped with industry-leading erasure systems. Data cards are also wiped/destroyed to make sure that any photos are erased. We also request that you factory reset your device before sending it to us.

Once you confirm your order, you will receive instructions via email on how to prepare your device(s) for shipping. We will also provide a pre-paid eParcel label so you can send your old device(s) back to us at no charge.

You will have 7 business days from the date your order is completed to send the device(s) back to us. Australia Post can provide you with the required packaging to securely ship your device(s) back to us, but if you would prefer to use your own packaging, we recommend wrapping your device(s) in bubble wrap or packing paper. Once your eParcel label has been scanned by Australia Post you will be able to track its delivery.

Our returns process is simple and free. After you complete your order, you will receive shipping instructions including how to affix the pre-paid eParcel label to your package. Once the label has been scanned by Australia Post you will be able to track its delivery.