Mobile

The Good Guys Mobile Extras comes with everything you need to get the most out of your mobile.

HOW TO JOIN

Life’s essential companion
deserves a buddy

From waking us up in the morning to saying goodnight, phones keep us connected. Whether it’s playing our favourite tunes, storing snaps to shopping and paying bills, phones keeps us on schedule and help us get stuff done.

That’s why every new phone needs Mobile Extras—a friend for your mobile, it’s packed with features to keep your phone running, optimised and connected to your digital life.

Get all of these Extras for only $12.99 a month

(or choose Upfront Fixed Term Plans from $49 per year)

swap
anytime

Replace your phone for any reason stress-free. (Service fees apply.)

Fixed-Price
Screen Replacement

Low fixed-price screen replacements for any reason. (Service fees apply.)

Tech
support

Get help setting up a new phone, troubleshooting common issues, and more.

Anti-virus &
256GB Cloud Storage

Securely back up your photos, videos, and other content.

upgrade
anytime

Trade in your phone and receive a store credit toward the purchase of a new one.

AppleCare
Service & Support

Contact Apple for tech support, screen and refurbished phone replacements for iPhones.

Or choose the friend
that’s right for you

PLAN OPTIONS

 Monthly
Subscription		 1-Year Upfront
Phones $500 & over		 1-Year Upfront
Phones Under $500
Plan Price $12.99/monthly $99/year $49/year
24/7 Tech Support
Mobile Security
Upgrade Anytime
Swap Anytime — New
Swap Anytime — Refurbished
$45 Fixed Screen Replacement
256GB Cloud Backup
AppleCare Service & Support
Gold Service Extras Benefits

The AppleCare Services logo is a trademark of Apple Inc., registered in the U.S. and other countries.

New benefits explained*

Swap your phone anytime, for the same great model

Exchange your registered mobile phone in any condition, for a new phone replacement (same or similar model) subject to payment of a service fee. Some plans have the option of a refurbished phone replacement, which is available at a lower Service Fee. In all cases, you will be required to send your old phone to SquareTrade, to complete the phone swap.

Ready for a change? Upgrade anytime to a new phone

When you’re ready to upgrade your phone to a new make or model, contact SquareTrade who will provide you with a trade-in value for your registered mobile phone. If you accept the offer and complete transfer requirements, SquareTrade will organise a The Good Guys store credit equal to the value of the trade-in value, which you can put towards the purchase of your new mobile phone.

Get certainty with fixed priced screen replacement

Fixed price screen replacement for $45 is available on Monthly Superscriptions and $99 Upfront Plans. Sometimes a screen replacement may not be possible, we’ll let you know, and you can consider a phone swap at the applicable service fee.

iPhone customers on Monthly Subscription plans only, can contact Apple or an Apple Authorised Service Provider for a screen replacement.

Get about your digital life in confidence

Mobile Extras includes access to the Trend Micro Mobile Security app, which helps keep your personal content secure from hackers and phishing attacks. Bank, shop and browse on the go with confidence. Activate in minutes using the code in your Mobile Extras confirmation email.

Secure your content and restore a back up

Monthly subscriptions include 256GB of cloud storage. Download the SquareTrade Cloud app to your mobile phone to back-up content such as photos, videos and contacts.

*The summary of features above is subject to the full terms and conditions of The Good Guys Mobile Extras as outlined in the Product Disclosure Statement.

How to join

1.
Purchase your new mobile phone in-store or online.
2.
Before taking possession of your phone, add the Mobile Extras plan that’s right for you in-store or by calling 1300 765 988
3.
Start enjoying your new phone with the added benefits of Mobile Extras immediately!

Shop Popular Mobile Phones

Service request fees and limits

SERVICE REQUEST LIMITS

 Monthly
Subscription		 1-Year Upfront
Phones $500 & over		 1-Year Upfront
Phones Under $500
Swap Anytime — New
Same or similar model phone replacement 		Up to 2
service requests
per year 		1 service request 1 service request
Swap Anytime — Refurbished
Same or similar model phone replacement		 Not available
Screen Replacement Not available

SERVICE FEES

 Monthly
Subscription		 1-Year Upfront
Phones $500 & over		 1-Year Upfront
Phones Under $500
Swap Anytime — New
Same or similar model phone replacement 		$249 $249 $129
Swap Anytime — Refurbished
Same or similar model phone replacement		 $149 $149 Not available
Screen Replacement $45^ $45^ Not available

^$149 service fee if screen is not able to be replaced and replacement device provided instead.

BENEFITS

Gold Service Extras provides you with LOADS of BENEFITS! Members receive store credits, exclusive member-only offers, sales, giveaways and a range of discounts on extras like gift cards, groceries, movie tickets and more!

Click here to learn more!

Feature Access & Customer Support

Phone Swap or
Screen Replacement

Visit squaretrade.com.au anytime, 24/7 Select ‘File a service request’

Upgrades &
Tech Support

1800 430 832

Apple Service &
Support

(Monthly subscription customers only)
1300 321 456

Frequently asked questions

How do I buy The Good Guys Mobile Extras?

The process for buying Mobile Extras varies by plan type.

1-Year Upfront Plans

  • Register and pay for your 1-Year Upfront Plan at any The Good Guys store when you’re purchasing your new mobile phone.
  • You will receive an email from The Good Guys confirming your Mobile Extras 1-Year Upfront Plan.

Monthly Subscriptions

  • Your membership fee will be paid monthly via direct debit, and you’re not registered for Mobile Extras until this is set up.
  • You will receive an SMS with a payment link to set up your direct debit (credit or debit card).
  • You need to access the link within 24 hours of receiving the SMS.
  • Your first membership fee will be charged once you confirm your payment arrangements.
  • You will receive an email from The Good Guys confirming your Mobile Extras Monthly Subscription Plan.

Can I add Mobile Extras to any mobile phone purchase at The Good Guys?

You can add Mobile Extras to any mobile phone of your choice, although some plan types are limited to the purchase price of the phone. For example, the $49 12-Month Upfront plan can only be attached to phones with a purchase price of $500 or less.

How do I set-up mobile security on my phone?

Once you plan is set-up, you will receive an email or SMS with a link to a digital download and redemption code. Follow the steps on screen and accept the terms and conditions.

How do I set-up SquareTrade Cloud Storage (Monthly Subscription only)?

You will receive an email from The Good Guys to download and install the SquareTrade Cloud app. Follow the instructions, accept the terms and conditions to set up your account.

Your 256GB of SquareTrade cloud storage is linked to your mobile number and you can only have one SquareTrade cloud storage account, assigned to one mobile number.

I didn’t receive my SMS payment link to set up monthly deductions?

It is important to provide your correct mobile number and email address. If you don’t receive your SMS with a payment link, which is only valid for 24 hours, you’ll need to contact the store.

How do I arrange for a phone swap or screen replacement?

The easiest and quickest way to arrange for a phone swap is to go online squaretrade.com.au and select File a Service Request.

If you have an Apple mobile phone and you have a Monthly Subscription Plan, you can contact Apple or an Apple Authorised Service Provider for a refurbished phone swap and screen replacement.

How do I upgrade my phone?

You can upgrade your current phone to a different model by calling SquareTrade on 1800 430 832. We’re open from 9:00am to 5:30pm, Monday to Saturday AET.

You’ll need valid photo ID such as a driver’s licence or passport to proceed with a trade-in service request. If you are under 18 years of age and the registered owner of the device, you may not be able to proceed with an Upgrade Anytime service request.

I have an Apple phone, what are my support options?

If your phone is an Apple mobile phone and you have a Monthly Subscription Plan, you can contact Apple for a Screen Replacement and a Swap Anytime service request and swap for a certified refurbished iPhone.

You can visit a Genius Bar at an Apple store or an Apple Authorised Service Provider and pay any applicable service request fee to Apple. You don’t need to raise a service request with SquareTrade.

What is the difference between Swap Anytime and Upgrade Anytime?

Swap (your phone) Anytime

When you choose to swap your phone, we will arrange to swap your current phone for the same make and model or a similar model, if your current model is not available. The phone you choose to swap for can be a certified refurbished phone or a new phone.

Upgrade (your phone) Anytime

When you choose an upgrade, your current phone will be assessed for its Trade-In value. Your phone’s preliminary trade-in value will be given to you as a store credit, which you can use towards the purchase of any new phone.

How do I access Tech Support?

You can access technical support for your mobile phone by calling 1800 430 832. You will receive tech support and advice for technical problems related to your mobile phone itself and any software it was supplied with when you purchased your phone. This includes tech support for SquareTrade cloud storage and mobile security software.

If you have a Monthly Subscription Plan and your phone is an Apple mobile phone, you’ll get priority access to Apple experts through getsupport.apple.com for questions about your phone.

What happens if I lose my phone?

If your phone is lost or stolen, you will not be able to make an Upgrade Anytime or Swap Anytime service request, or a Screen Replacement (Monthly Subscription only). Additionally, you will not be able to utilise the Technical Support and the Mobile Security features of you plan.

You should contact SquareTrade to cancel your Monthly Subscription, as Mobile Extras cannot be transferred to another mobile phone.

How do I cancel my plan?

The easiest way to manage your account is to go online squaretrade.com.au and select Manage My Plans. If you choose to cancel your Mobile Extras plan after the cooling off period, you will not receive a refund for subscription fees already paid.

What if I have a fault with my phone, can I still swap my phone?

You can swap your phone for any reason, for the same or similar model, however a Service Fee and Service Request Limits will apply.

If you suspect your phone is faulty, you may be eligible for a repair or replacement under warranty. You can find out more by visiting or calling your nearest The Good Guys store.

The Good Guys Mobile Extras is issued by SquareTrade Australia Pty Ltd ABN 52 631 111 861, AFSL 525628 (SquareTrade). The Good Guys Discount Warehouses (Australia) Pty Ltd (The Good Guys) has been appointed as an authorised representative of SquareTrade to deal in The Good Guys Mobile Extras plans, by arranging for SquareTrade to issue, apply for, acquire, vary or dispose of the product. Please consider the Product Disclosure Statement and Target Market Determination (which are available from https://www.thegoodguys.com.au/concierge/mobile-extras) to see if this product is right for you.

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