We will provide refunds pursuant to the Competition and Consumer Act 2010 (the “Act”) namely, if the goods you purchased:-
A. Are not of merchantable quality;
B. Are not fit for its purpose;
C. Do not match the sample.
You should return your goods within a reasonable time if A-C above occurs and provide Us with:
Where a customer has used a Gift Card online, the store must process a refund equalling the gift card redemption amount via gift card, additional credit card or PayPal payments are to be refunded as above.
Subject to the Act non-returnable Items include, but are not limited to:
If a Product is damaged on delivery, then you should refuse to take receipt of that Product and notify Us immediately.
If you notice damage to a Product after delivery, you should notify Us immediately and We will arrange for return of the product in accordance with these terms and conditions.
You will be liable for any costs incurred relating to delivery or installation, where the Products have been delivered to you, unless the product is found to be faulty or damaged.
You must also return any Bonus Offers included with your original purchase in an “as new” order with all original packaging and manuals enclosed to receive a full refund.
If the Bonus Offer is a Non-Returnable Item, the value of the Bonus Offer will be subtracted from the purchase price of the item being returned and you will be refunded the difference.
Cancelling an order
You may cancel an order (whether it is accepted by Us or not) by; contacting the store where the order was placed, presenting in store proof of purchase and identity. On cancelling the order, We will refund your payment in accordance with our Refund Policy.
If We cannot stop the shipment of the order at the time of cancellation, then you will be required to refuse delivery or return the products in order to receive a refund in accordance with Our Refund Policy and;
We reserve the right to charge an administration fee to cover Our reasonable costs in respect of your order cancelled order.