Home Service Repairs

Appliance Repair

Whether you bought your appliance from The Good Guys or not, we can repair it. Just explain the problem to one of our technicians and they’ll arrange a repair assessment for a fixed $179 callout. We’re here to help you get the best outcome, so if it turns out that replacing your appliance is a better option, we’ll give you $100 credit to spend in store within 90 days of the date of issue. It’s a win-win!

Home Services Repairs

Stress-free appliance
repairs and assessments

Got an out of warranty appliance that needs repairing? We can help, whether you bought it from The Good Guys or not. Check the list of appliances below and get in touch with our friendly repair team on 1300 748 190 now to make a booking.

Repair assessment and call out is $179, and we’ll do everything we can to get your appliance up and running as quickly as possible. But if it’s better to replace it all together, you'll get $100 credit to spend at any The Good Guys Store within 90 days of the date of issue.

Our technicians are fully certified to fix:





Electric & Gas Ovens


Fridges & Freezers






Home Entertainment Systems




Air Conditioners


Here’s how it works ...

Are you already covered?

Before you get in touch, double check that your appliance isn’t already covered by Australian Consumer Law (ACL). Head over to www.accc.gov.au to find out more.

Book your assessment

If your appliance isn’t eligible for repair under ACL, get in touch on 1300 748 190. We’ll answer any questions, confirm that you’re within our coverage area*, book your repair assessment and take your payment.

Tell us about the problem

Once you’ve booked your assessment, we’ll give you a call^ to work out the finer details of your appliance repair. If necessary, we can send one of our technicians to carry out an in-home assessment.

Your in-home assessment

If our repair technician is confident that your appliance can be fixed in 15 minutes, with no extra parts, they’ll repair it for you then and there at no extra cost. If it looks like the job might take a little longer, they’ll work out a quote listing new parts and labour before they start. From then, you can choose whether you’d like to go ahead.

What if it’s unfixable?

If replacement is the only option, or if you choose not to go ahead with the repair, you'll receive $100 Replacement Credit to spend at The Good Guys. You can use your credit in store or online, just as long as you spend it in a single transaction within 90 days of the date of issue.

*The Good Guys Home Services offers repairs and assessments nationally, however some exclusions may apply for remote locations.Please call 1300 748 190 to confirm availability in your area.

**Customers will be contacted by The Good Guys Home Services Appliance Repair Team within approximately 30 minutes of purchasing the service. This applies Monday to Friday between 9am and 5pm AEST. Appliance repair services purchased outside business hours will receive an assessment call the following business day.

Got a question? Check out our handy FAQS below. Prefer to book over the phone? No worries – please call 1300 748 190.


Quick and easy
appliance repairs

Your stressfree repair service

Whether it’s your TV, AC, oven or dishwasher that needs repairing, our fully qualified professionals can help. They know the insandouts of top appliance brands like LG, Bosch, Whirlpool, Mitsubishi and more. Book your repair assessment today -
1300 748 190

Home Services Network Pty Ltd ABN 56 622 336 350 t/as The Good Guys Home Services (NSW Contractor Licence Number 319335C, QBCC Trade Contractor Licence Number 15086123, SA Building Work Contractor Licence BLD 286495, TAS Contractor Licence No. 15605877, NT Electrical Contractor Licence Number C3784), does not perform gas fitting, electrical or plumbing work. All gas fitting, electrical and plumbing work is performed by licensed subcontractors engaged by The Good Guys Home Services, and all required electrical and gas safety/compliance certificates are issued by these licensed subcontractors.