Returns, Refunds & Repairs - Faulty Product Support
The Good Guys Returns, Refunds and Repairs
The Good Guys are here to help you. If the product you received is faulty or damaged, you're in the right place. You can easily raise your product fault case with us using the helpful quick buttons below. This way, we can rectify any issue as soon as possible.
Sometimes the unexpected happens. When it does, we’re here to support you. To begin the process - please scroll down to determine if your product is 'big and bulky' or 'other products' and follow the instructions. Thank you.
Big and bulky products
Big and bulky products are larger in size and most likely required delivery when you first purchased them. These items include Rangehoods, TVs, Washers, Dryers Refrigerators, Freezers, Air Conditioners, and more.
If your product is classified as 'big and bulky' please click the button to fill in the form and our friendly team will be in touch to assist with your query.
Other products
Other Products include items that are smaller and easier to transport, for example Coffee Machines, Kettles, Toasters, Microwaves, Vacuum Cleaners, and more.
The quickest option is to take the faulty product to your local store along with your proof of purchase so that our friendly staff can assist.
If you have ordered via The Good Guys website and you do not wish to return your faulty product to your local store, we can organise return shipping for you. This service is free, but it could take a bit longer. If you'd like to proceed, click the Submit Request button below. Once the item has been received by us and assessed at a service centre, we will be in touch as soon as possible.
