Store Credit Support

Have a question about your store credit? You’ll likely find the answer right here on this page—it covers the most common questions and helpful info.

Please note – Gold Service Extras Members: if your enquiry is about a Gold Service Extras Store Credit, please contact the Member Support Team here.

Check You Store Credit Balance

Gold Service Extras Members: if your enquiry is about a Gold Service Extras Store Credit/90 Day StoreCash>, you can lodge an enquiry here Online purchases. Need help redeeming a store credit, 90 Day StoreCash> to an order you can live chat with a team member by clicking the CHAT WITH US button. Did you know you can check your available balance in the ‘Pay using a Gift Card or Store Credit’ field located on the Cart Overview page. Simply enter in your barcode & PIN number.

Please note you can use up to two (2) StoreCash^> for every online order made.

Using You Store Credit In Store

You can redeem your store credit at any of our The Good Guys stores. Present your store credit barcode and PIN to one of our friendly team members instore and they will apply the value of the store credit to your order.

Having Issue with Your Store Credit?

In order for your store credit to work you must enter your store credit online at the Cart Overview page. If you are still having issues you can send us a message by clicking here and we'll look into this for you.

I have accidently deleted my SMS store credit, can you send me another one?

We can assist you with retrieving your SMS Store credit however we will require your first, last name and your mobile number. These details can be sent to us by clicking here [CX2] and we will assist you as soon as possible.

Expired Store Credit

Each store credit has a dated period of validity, once this date has expired, we are unable to extend these credits.