The Good Guys
The Good Guys
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Gold Service Extras Report Product Fault Terms & Conditions

Important things to remember when you lodge a Repair/Replacement Claim under your The Good Guys Gold Service Extras Membership:

When you lodge a Repair/Replacement Claim it is subject to the terms and conditions of your The Good Guys Gold Service Extras membership. The terms and conditions are available at https://www.thegoodguys.com.au/gold-service-extras-terms-and-conditions.

Your The Good Guys Gold Service Extras membership covers your Enrolled Product for Mechanical or Electrical Failure. If:

  • no Mechanical or Electrical Failure is found, such as where the fault is cosmetic;

  • the fault has been incurred as a result of misuse;

  • your Enrolled Product has been used contrary to the manufacturer’s instructions or has not been maintained in accordance with the manufacturer’s instructions, you may need to pay for the repair and/or assessment fee.

Your personal information may be shared with repairers, suppliers and approved third parties as set out in The Good Guys Privacy Policy (as updated from time to time) which can be accessed at www.thegoodguys.com.au

To ensure you are kept informed about the progress of your Repair/Replacement Claim, please ensure that your contact details are correct and advise the Member Support Team of any changes

After your Enrolled Product has been assessed, and where applicable repaired or replaced, the Member Support Team will make three (3) attempts to contact you to arrange for your collection of your Enrolled Product. However if you do not respond to contact from the Member Support Team and collect your Enrolled Product within six months, The Good Guys may dispose of your Enrolled Product subject to applicable law.

(Relevant products only) It is possible that, during assessment or repair of your Enrolled Product, user-generated data stored on your Enrolled Product or storage media may be erased . We strongly recommend you back up your data before the repair, as neither The Good Guys nor the repair agent or supplier accepts liability for the loss of such data.

¤Discounts apply to previous ticketed/advertised price prior to the discount offer. As we negotiate, products will likely have been sold below ticketed/advertised price prior to the discount offer.

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Store Cash Wallet

>Qualifying conditions, including signing up to 90 Day StoreCash, activating a Digital Wallet before being eligible to earn/win and where a qualifying purchase is required, collecting the product within 60 days. 90 Day StoreCash expires 90 days after issue. Personal purchases only. Exclusions and purchase limits apply. Each 90 Day StoreCash reward must be used in one transaction and no change/credit for any unused balance. Refer to 90 Day StoreCash T&Cs for details, including how to receive 90 Day StoreCash deposit notifications, how to earn & timing for issue of 90 Day StoreCash.