THE GOOD GUYS COLLECT GOODS REMINDER SMS, BONUS STORE CREDIT OFFER

Thank you! You were recently invited to accept a bonus Store Credit offer if you had your goods delivered or collected from The Good Guys from Friday January 18 2019 - Wednesday January 30, 2019. The date range was increased for your benefit until Thursday February, 28 2019.

Bonus Store Credit Conditions

  • You will receive an SMS on Thursday 7th March 2019 with a unique code that can only be redeemed once.
  • No minimum spend. Store Credit can only be used on ticket price – no further discounts apply.
  • Store Credit can be used in-store and online at The Good Guys, but excludes The Good Guys eBay store.
  • Store Credit cannot be used in conjunction with any other Store Credit offers or to qualify to receive another Store Credit.
  • Your qualifying Store Credit cannot be used for payment of existing orders.
  • Store Credit cannot be exchanged for cash or used to lay-by. Cash will not be given for any unused balance on the Store Credit.
  • Goods that have been purchased using a Store Credit and are returned will be issued with a The Good Guys gift card.
  • Offer not valid when purchasing gift cards and iTunes cards, Gold Service Extras, Netflix, delivery, The Good Guys Home Services installation and Tech Service and excludes Apple, AEG, ASKO, Smeg Portofino, Miele, Neff, Bertazzoni, La Germania and Falcon. Your Store Credit is valid to the indicated details in your SMS or email that you received. The Good Guys reserves the right to change any terms contained in these Terms of use at any time.
  • Your Store Credit will expire on Wednesday 13th March 2019.

FREQUENTLY ASKED QUESTIONS

Why have I received this Store Credit?

You recently had your purchases paid for in full and delivered or collected from The Good Guys by Thursday 28th February, 2019.

I made separate purchases will I receive multiple store credits?

No, the store credit will be issued based on eligible products in a single transaction and limited to one per single registered mobile number.

How do I redeem my Store Credit in-store?

Simply present your SMS/email when making a purchase to receive the discount off our ticketed price.

How do I redeem my Store Credit online?

Simply enter your unique store credit barcode and PIN in the “pay using Gift Card/eGift Card, Voucher, or Store Credit” section of the payment step when checking out on The Good Guys website.

Are there any restrictions on using my bonus Store Credit?

No minimum spend. Store Credit can only be used on ticket price – no further discounts apply. Store Credit can be used in-store and online at The Good Guys, but excludes The Good Guys eBay store. Credit barcode is unique and can only be redeemed once. Concierge Store Credit offer cannot be used in conjunction with any other Store Credit offers or to qualify to receive another Store Credit. Store Credit cannot be exchanged for cash or used to lay-by. Cash will not be given for any unused balance on the Store Credit. Goods that have been purchased using a Store Credit and are returned will be issued with a The Good Guys gift card. Offer not valid when purchasing gift cards and iTunes cards, Gold Service Extras, Netflix, delivery, The Good Guys Home Services installation and Tech Service and excludes Apple, AEG, ASKO, Smeg Portofino, Miele, Neff, Bertazzoni, La Germania and Falcon.

NB: You cannot use your store credit if you select the PayPal express check out option.

How long do I have to use my store credit?

The store credit will expire on Wednesday 13th March, 2019.

TERMS AND CONDITIONS

1. Participation in this offer is deemed acceptance of these Terms and Conditions. Offer not valid in conjunction with any other The Good Guys Store credit offer.

2. Customers will be opted-in to future marketing communication via SMS in order to receive the store credit. Customers may opt out of receiving marketing communications at any time after the Store Credit is received.

3. To be eligible to receive a bonus Store Credit, customers had purchased an eligible product or products in a single transaction from The Good Guys stores, before Monday January 28, 2019.

a) Had outstanding purchases that is of value over $500.
b) Had delivery not already scheduled for some time in January 2019.
c) Had been invited to receive the Store Credit via SMS.
d) To be eligible to receive the bonus you must act from Friday January 18, 2019 and have paid in full and taken all goods no later than Tuesday February 5, 2019 to receive the bonus Store Credit by Wednesday February 6, 2019.

4. Store Credit cannot be used in conjunction with any other offer.

5. Purchases utilising previously earned store credits do not qualify for this promotion.

6. Customers may have made more than one eligible order before Sunday January 13, 2019, however only a single Store Credit will be issued to invited customers for a bonus Store Credit.

7. The Good Guys reserves the right, at any time, to verify the validity of purchases and purchaser’s (including a purchaser’s identity, age and place of residence) and to disqualify any purchaser who makes a purchase that is not in accordance with these Terms and Conditions or who tampers with the online purchase process. Failure by The Good Guys to enforce any of its rights at any stage does not constitute a waiver of those rights.

9. If there is a dispute as to the identity of a purchaser, the purchaser will be deemed to be the person named on the tax invoice.

10. The Store Credit must be treated like cash. If the Store Credit is defaced, mutilated, altered, lost or stolen, it will not be replaced, refunded or redeemed. The Store Credit is: Redeemable for merchandise or services at participating The Good Guys stores only; Not redeemable for cash and cannot be used for payment of credit or retailer accounts; Must be redeemed before the specified expiry date; Cannot be reloaded; Is partially redeemable. It is up to the claimant to use the full value of the Store Credit before expiry date. Cash will not be given for any unused balance on the Store Credit. Unused balance on the expiry date of The Store Credit will not be refunded or credited. If purchase exceeds available Store Credit balance, the claimant must pay the variance with another payment method. Claimants are liable for all transactions on the Store Credit except to the extent to which there has been fraud or negligence by The Good Guys or any of The Good Guys employees. The Store Credit balance can be checked by calling 1300 466 348. The Good Guys reserve the right to change any terms contained in these Terms of Use at any time. Changes to Terms of Use will be available in store. See in store if you have any reason to believe an error has occurred in relation to the Store Credit.

11. No minimum spend. Store Credit can only be used on ticket price – no further discounts apply. Store Credit can be used in-store and online at The Good Guys, but excludes The Good Guys eBay store. Credit barcode is unique and can only be redeemed once. Concierge Store Credit offer cannot be used in conjunction with any other Store Credit offers or to qualify to receive another Store Credit. Store Credit cannot be exchanged for cash or used to lay-by. Cash will not be given for any unused balance on the Store Credit. Goods that have been purchased using a Store Credit and are returned will be issued with a The Good Guys gift card. Offer not valid when purchasing gift cards and iTunes cards, Gold Service Extras, Netflix, delivery, The Good Guys Home Services installation and Tech Service and excludes Apple, AEG, ASKO, Smeg Portofino, Miele, Neff, Bertazzoni, La Germania and Falcon.

12. If for any reason a Store Credit recipient does not redeem their Store Credit by the expiry date, then the Store Credit will not be refunded or credited as per these terms and conditions.

13. The Store Credit, or any unused portion of the Store Credit, is not transferable or exchangeable and cannot be taken as cash, unless otherwise specified.

14. Except for any liability that cannot be excluded by law, The Good Guys (including its officers, employees and agents) excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of the invitation, including, but not limited to, where arising out of the following: (a) any technical difficulties or equipment malfunction (whether or not under The Good Guys control); (b) any theft, unauthorised access or third party interference; (c) any Claim or Store Credit that is late, lost, altered, damaged or misdirected (whether or not after their receipt by The Good Guys) due to any reason beyond the reasonable control of The Good Guys; (d) any tax liability incurred by a claimant; or (e) use of the Store Credit.

15. The Good Guys collects personal information in order to conduct this offer and may, for this purpose, disclose such information to third parties, including, but not limited to, offer suppliers and as required, to Australian regulatory authorities; the Claim is conditional on providing this information. All claims become the property of The Good Guys. The Promoter may, for an indefinite period unless otherwise advised, use the information for promotional, marketing and publicity purposes including sending emails, SMS messages or telephoning the entrant. Claimants should direct any request to access, update or correct information to The Good Guys. If you wish to obtain a copy of our privacy policy, access the personal information we hold about you or if your personal information is inaccurate, incomplete, out dated or to unsubscribe, please contact our Privacy Officer either by email to privacy@thegoodguys.com.au or by post to The Good Guys, 15 Vaughan Street, Essendon Fields, 3041.

16. The invitation is extended to you from The Good Guys Discount Warehouses (Australia) Pty Ltd (ABN 48 004 880 657) of 15 Vaughan Street, Essendon Fields VIC 3041

THE GOOD GUYS COLLECT GOODS REMINDER SMS, BONUS STORE CREDIT OFFER

THE GOOD GUYS COLLECT GOODS REMINDER SMS, BONUS STORE CREDIT OFFER

Thank you! You were recently invited to accept a bonus Store Credit offer if you had your goods delivered or collected from The Good Guys from Friday January 18 2019 - Wednesday January 30, 2019. The date range was increased for your benefit until Wednesday February, 5 2019.

Bonus Store Credit Conditions

  • You will receive an SMS on Wednesday 6th February 2019 with a unique code that can only be redeemed once.
  • No minimum spend. Store Credit can only be used on ticket price – no further discounts apply.
  • Store Credit can be used in-store and online at The Good Guys, but excludes The Good Guys eBay store.
  • Store Credit cannot be used in conjunction with any other Store Credit offers or to qualify to receive another Store Credit.
  • Your qualifying Store Credit cannot be used for payment of existing orders.
  • Store Credit cannot be exchanged for cash or used to lay-by. Cash will not be given for any unused balance on the Store Credit.
  • Goods that have been purchased using a Store Credit and are returned will be issued with a The Good Guys gift card.
  • Offer not valid when purchasing gift cards and iTunes cards, Gold Service Extras, Netflix, delivery, The Good Guys Home Services installation and Tech Service and excludes Apple, AEG, ASKO, Smeg Portofino, Miele, Neff, Bertazzoni, La Germania and Falcon. Your Store Credit is valid to the indicated details in your SMS or email that you received. The Good Guys reserves the right to change any terms contained in these Terms of use at any time.
  • Your Store Credit will expire on Thursday 28th February 2019.

FREQUENTLY ASKED QUESTIONS

Why have I received this Store Credit?

You recently had your purchases paid for in full and delivered or collected from The Good Guys by Tuesday 5th February, 2019.

I made separate purchases will I receive multiple store credits?

No, the store credit will be issued based on eligible products in a single transaction and limited to one per single registered mobile number.

How do I redeem my Store Credit in-store?

Simply present your SMS/email when making a purchase to receive the discount off our ticketed price.

How do I redeem my Store Credit online?

Simply enter your unique store credit barcode and PIN in the “pay using Gift Card/eGift Card, Voucher, or Store Credit” section of the payment step when checking out on The Good Guys website.

Are there any restrictions on using my bonus Store Credit?

No minimum spend. Store Credit can only be used on ticket price – no further discounts apply. Store Credit can be used in-store and online at The Good Guys, but excludes The Good Guys eBay store. Credit barcode is unique and can only be redeemed once. Concierge Store Credit offer cannot be used in conjunction with any other Store Credit offers or to qualify to receive another Store Credit. Store Credit cannot be exchanged for cash or used to lay-by. Cash will not be given for any unused balance on the Store Credit. Goods that have been purchased using a Store Credit and are returned will be issued with a The Good Guys gift card. Offer not valid when purchasing gift cards and iTunes cards, Gold Service Extras, Netflix, delivery, The Good Guys Home Services installation and Tech Service and excludes Apple, AEG, ASKO, Smeg Portofino, Miele, Neff, Bertazzoni, La Germania and Falcon.

NB: You cannot use your store credit if you select the PayPal express check out option.

How long do I have to use my store credit?

The store credit will expire on Thursday February 28, 2019.

TERMS AND CONDITIONS

1. Participation in this offer is deemed acceptance of these Terms and Conditions. Offer not valid in conjunction with any other The Good Guys Store credit offer.

2. Customers will be opted-in to future marketing communication via SMS in order to receive the store credit. Customers may opt out of receiving marketing communications at any time after the Store Credit is received.

3. To be eligible to receive a bonus Store Credit, customers had purchased an eligible product or products in a single transaction from The Good Guys stores, before Sunday January 13, 2019.

a) Had outstanding purchases that is of value over $500.
b) Had delivery not already scheduled for some time in January 2019.
c) Had been invited to receive the Store Credit via SMS.
d) To be eligible to receive the bonus you must act from Friday January 18, 2019 and have paid in full and taken all goods no later than Tuesday February 5, 2019 to receive the bonus Store Credit by Wednesday February 6, 2019.

4. Store Credit cannot be used in conjunction with any other offer.

5. Purchases utilising previously earned store credits do not qualify for this promotion.

6. Customers may have made more than one eligible order before Sunday January 13, 2019, however only a single Store Credit will be issued to invited customers for a bonus Store Credit.

7. The Good Guys reserves the right, at any time, to verify the validity of purchases and purchaser’s (including a purchaser’s identity, age and place of residence) and to disqualify any purchaser who makes a purchase that is not in accordance with these Terms and Conditions or who tampers with the online purchase process. Failure by The Good Guys to enforce any of its rights at any stage does not constitute a waiver of those rights.

9. If there is a dispute as to the identity of a purchaser, the purchaser will be deemed to be the person named on the tax invoice.

10. The Store Credit must be treated like cash. If the Store Credit is defaced, mutilated, altered, lost or stolen, it will not be replaced, refunded or redeemed. The Store Credit is: Redeemable for merchandise or services at participating The Good Guys stores only; Not redeemable for cash and cannot be used for payment of credit or retailer accounts; Must be redeemed before the specified expiry date; Cannot be reloaded; Is partially redeemable. It is up to the claimant to use the full value of the Store Credit before expiry date. Cash will not be given for any unused balance on the Store Credit. Unused balance on the expiry date of The Store Credit will not be refunded or credited. If purchase exceeds available Store Credit balance, the claimant must pay the variance with another payment method. Claimants are liable for all transactions on the Store Credit except to the extent to which there has been fraud or negligence by The Good Guys or any of The Good Guys employees. The Store Credit balance can be checked by calling 1300 466 348. The Good Guys reserve the right to change any terms contained in these Terms of Use at any time. Changes to Terms of Use will be available in store. See in store if you have any reason to believe an error has occurred in relation to the Store Credit.

11. No minimum spend. Store Credit can only be used on ticket price – no further discounts apply. Store Credit can be used in-store and online at The Good Guys, but excludes The Good Guys eBay store. Credit barcode is unique and can only be redeemed once. Concierge Store Credit offer cannot be used in conjunction with any other Store Credit offers or to qualify to receive another Store Credit. Store Credit cannot be exchanged for cash or used to lay-by. Cash will not be given for any unused balance on the Store Credit. Goods that have been purchased using a Store Credit and are returned will be issued with a The Good Guys gift card. Offer not valid when purchasing gift cards and iTunes cards, Gold Service Extras, Netflix, delivery, The Good Guys Home Services installation and Tech Service and excludes Apple, AEG, ASKO, Smeg Portofino, Miele, Neff, Bertazzoni, La Germania and Falcon.

12. If for any reason a Store Credit recipient does not redeem their Store Credit by the expiry date, then the Store Credit will not be refunded or credited as per these terms and conditions.

13. The Store Credit, or any unused portion of the Store Credit, is not transferable or exchangeable and cannot be taken as cash, unless otherwise specified.

14. Except for any liability that cannot be excluded by law, The Good Guys (including its officers, employees and agents) excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of the invitation, including, but not limited to, where arising out of the following: (a) any technical difficulties or equipment malfunction (whether or not under The Good Guys control); (b) any theft, unauthorised access or third party interference; (c) any Claim or Store Credit that is late, lost, altered, damaged or misdirected (whether or not after their receipt by The Good Guys) due to any reason beyond the reasonable control of The Good Guys; (d) any tax liability incurred by a claimant; or (e) use of the Store Credit.

15. The Good Guys collects personal information in order to conduct this offer and may, for this purpose, disclose such information to third parties, including, but not limited to, offer suppliers and as required, to Australian regulatory authorities; the Claim is conditional on providing this information. All claims become the property of The Good Guys. The Promoter may, for an indefinite period unless otherwise advised, use the information for promotional, marketing and publicity purposes including sending emails, SMS messages or telephoning the entrant. Claimants should direct any request to access, update or correct information to The Good Guys. If you wish to obtain a copy of our privacy policy, access the personal information we hold about you or if your personal information is inaccurate, incomplete, out dated or to unsubscribe, please contact our Privacy Officer either by email to privacy@thegoodguys.com.au or by post to The Good Guys, 15 Vaughan Street, Essendon Fields, 3041.

16. The invitation is extended to you from The Good Guys Discount Warehouses (Australia) Pty Ltd (ABN 48 004 880 657) of 15 Vaughan Street, Essendon Fields VIC 3041