Gift Cards

Purchasing Gift Cards

Egift cards can be purchased online and emailed to yourself or the chosen recipient. Gift Cards cannot be purchased online and picked up in-store.  

You can nominate any email address for the Egift Card to be sent to.   

You can purchase up to 3 gift cards in one order.  

You can only purchase $50, $100 or $200 egift cards online. If you wish to purchase other denominations, you can do so in-store. If you purchase a gift card in-store, you can load a gift card with any value between $20 and $500. Click here for your local store.  

Redeeming Gift Cards

At The Good Guys Online, simply place your items in your cart and proceed to checkout. At the payment screen, enter the number on your egift card or the number on the back of your gift card. If your transaction exceeds the value of your Gift Card, you can pay the difference with a Visa/Mastercard or PayPal. 

In-store at The Good Guys you must have your egift card or gift card with you to purchase. The Good Guys team member will swipe/scan your card. If your transaction value exceeds the value of your egift card or gift card, you can pay the difference with a selected credit card or cash. 

If you obtain a refund for purchase made using a gift card, we will refund you in the same tender type you have used to pay for your item.  

The website will only allow up to 3 egift cards or gift cards to be redeemed per order. More than 3 egift cards or gift cards can be used in-store.  

If you are having issues with your gift cars or if it’s been lost/ stolen, please feel free to reach out to us by clicking the blue chat bubble located in the bottom right corner of the page. 

How do I check the balance of my Egift Card or Gift Card? 

For online purchases, the balance of any The Good Guys egift card or gift card can be obtained by selecting gift card option within the card, entering the egift card or gift card number and clicking on “check balance”. 

If your gift card or egift card was purchased on or after 23rd October 2018 (illustrated by the ‘Powered by Vii’ logo), then the balance of your card can also be obtained at thegoodguysgiftcards.viisolutions.com.au. 

If your egift card or gift card was purchased prior to 23rd October 2018 please contact the number printed on the reverse of your card. Balance can also be obtained.