In Store Order Updates & Delivery Dates

For orders place via Pay Less Chat and 1300 942 765:

If you provided your email address and mobile number when making your purchase, you will be able to see your purchase history along with any relevant status updates, tracking and invoices in your account online.

Your order confirmation SMS also includes information on the store preparing your order. If you require any further updates, the relevant store contact information and trading hours can be found here.   

For orders placed In Store:

If you’ve been provided with a digital invoice link following payment of your in-store order, please access this link directly or go to My Account. From here, you’ll be able to access status updates, relevant tracking and invoices and your purchase history.

If you need any further support, please reach out to your store of purchase directly so we can assist you. Contact details and trading hours can be found here.   

• For in stock products, your preferred delivery date can be selected in the cart at time of sale.  

• If your product is not in stock at the time of sale, delivery date selection wasn’t available in the cart, or you are not ready to select a delivery date at time of sale, you’ll be sent an SMS to select your preferred delivery date once your Big and Bulky product is ready for shipment. This can also be selected by accessing your digital invoice from the link in your SMS. 

• Once a date has been set, you can update a delivery date in the same way, prior to the scheduled delivery date. Once your delivery is confirmed on the day prior to delivery, delivery date changes are not possible, please contact us by clicking the blue chat bubble located in the bottom right corner of the page. 

• Delivery & Home Services 

  • Home Services sold online do not include delivery to allow you to manage delivery and installation independently. If you purchase installation from The Good Guys Home Services we typically schedule the installation to occur on days following your selected delivery date. If the delivery date is not known at the time of sale, you can arrange a new date with your service provider by accessing the Home Services Job tracker or contacting them with the details provided in your Home Services Confirmation. Please note that you can schedule delivery and service dates independently, but you should ensure your service is not scheduled on or before your product delivery date as the product needs to be available for installation.    

• For supplier-delivered items, the supplier will contact you directly with delivery updates and tracking information. For any queries or changes to those delivery arrangements please contact the supplier directly.