In Store Order Updates & Delivery Dates
Accessing Order Updates
For orders place via Pay Less Chat and 1300 942 765:
If you provided your email address and mobile number when making your purchase, you will be able to see your purchase history along with any relevant status updates, tracking and invoices in your account online.
Your order confirmation SMS also includes information on the store preparing your order. If you require any further updates, the relevant store contact information and trading hours can be found here.
For orders placed In Store:
If you’ve been provided with a digital invoice link following payment of your in-store order, please access this link directly or go to My Account. From here, you’ll be able to access status updates, relevant tracking and invoices and your purchase history.
If you need any further support, please reach out to your store of purchase directly so we can assist you. Contact details and trading hours can be found here.
Delivery Dates
For in stock products, your preferred delivery date can be selected in the cart at time of sale.
If your product is not in stock at the time of sale, delivery date selection wasn’t available in the cart, or you are not ready to select a delivery date at time of sale, you’ll be sent an SMS to select your preferred delivery date once your Big and Bulky product is ready for shipment. This can also be selected by accessing your digital invoice from the link in your SMS.
Once a date has been set, you can update a delivery date in the same way, prior to the scheduled delivery date. Once your delivery is confirmed on the day prior to delivery, delivery date changes are not possible, please contact us by clicking the blue chat bubble located in the bottom right corner of the page.
Delivery & Home Services
Home Services sold online do not include delivery to allow you to manage delivery and installation independently. If you purchase installation from The Good Guys Home Services we typically schedule the installation to occur on days following your selected delivery date. If the delivery date is not known at the time of sale, you can arrange a new date with your service provider by accessing the Home Services Job tracker or contacting them with the details provided in your Home Services Confirmation. Please note that you can schedule delivery and service dates independently, but you should ensure your service is not scheduled on or before your product delivery date as the product needs to be available for installation.
For supplier-delivered items, the supplier will contact you directly with delivery updates and tracking information. For any queries or changes to those delivery arrangements please contact the supplier directly.
Frequently Asked Questions
For instore purchases, please visit your store of purchase to request a copy of your docket. You will be required to show your ID and have the transaction date in order for us to search for an old tax invoice. If you are unable to access your digital invoice or attend a store, you can request a reprint of your tax invoice or docket by completing this form. Requests will ordinarily be processed in 1-2 weeks – Please contact your store of purchase or digital invoice if you require your Tax Invoice sooner.
We take our customer privacy seriously, and for this reason, docket and invoice requests can only be sent to the contact details provided for that order. If you do not have all of the information required on this form, you’ll need to visit the store of purchase with ID and the transaction date to locate your tax invoice.
For online purchases, you can access your tax invoice by clicking the digital tax invoice link provided in your order confirmation email / SMS. Or by logging in to My Account page if you completed your purchase using a The Good Guys online account.